We were also on this cruise. We were with friends, and had a great time. Still, my review of this particular cruise is mixed. There were a number of things that weren't up to usual HAL standards. I think this speaks to a management problem on this ship - while many individual crew members were fantastic, there was an overall lack of training or attention to detail noticed.
As an example, our breakfast in the Pinnacle Grill had some of the worst service, ever. Getting a cup of Earl Gray tea was difficult, more times than not on 10 different days I was brought black or green tea. Our food was wrong nearly every time (something missing, something other than we ordered). The server that always comes around with the pastry tray only came to us a few days. The butter on our table was used with toast crumbs in it (just plain gross).
The bartenders also seemed to have issues. My favorite drink is a Coral Drop - it's on the HAL menu and I've ordered it in every bar for at least 10 years. No one knew how to make it - not in the Ocean Bar, Crows Nest, or Pinnacle Bar. And speaking of the Pinnacle Bar - one night we were served drinks in plastic martini glasses. I asked if they had real ones, and was told they were out. For a restaurant that used to pride themselves on the Riedel stemware, it's a shame to serve a $12 drink in plastic.
These things were glaringly wrong to me - but there was a lot that was right. The food, even in the Pinnacle, was excellent. Most of the staff was, as well. Our cabana, and cabana attendants Marco and Alvin were top notch.
None of these issues ruined our good time. We noticed because we know how good things can usually be. Still, something felt "off" on this particular cruise. I was with a group of 4 people, and 3/4 of us left sick as well.