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About JeffT237

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    Southern California

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  1. I'm happy to report this morning after 61 days we received 100% of our refund for our Alaska cruise that was cancelled by RCI that ironically was set to sail today. We were originally told 30 days when we were notified via e-mail of the cancellation. I did call last week to inquire about the status of our refund, after being transferred to another agent and a total of 2 hours on hold the very nice agent stated the refund had not even begun to be processed. This was obviously frustrating to me that on day 52 our refund was still not being processed. He then brought up our booking and read b
  2. I agree, I believe 60 days regardless of the amount of cancellations is unreasonable. Day 51 of the promised 30 day refund and we're still waiting. I'd be happy with the promised follow up e-mail to update us on the status of our delayed refund that we were supposed to receive on May 6th. I'm glad that some have posted a screen shot of that follow up e-mail that we never received so we at least know its content. It's sad but CC is becoming my go to for information on refunds and communications since RCI has not delivered.
  3. I agree with this completely My issue is what many of us were told by Royal: 30 days, 30 buisness days, apology e-mail with a promise of a follow up e-mail that never came, plenty of other e-mails to book a cruise, then 45 days and all have passed without promised refund by Royal.
  4. As of this morning no refund for the cruise itself. We were originally told 30 days (not business days), then received the e-mail apologizing for the delay and if we did not receive the refund we would receive a follow up e-mail on May 6th, as others have reported we did not receive that e-mail. We did however receive countless e-mails to book new cruises and other promotions. Today is day 45 which is our new promised date to receive our refund, nothing as of this morning. 2 phone calls within this time period to Royal customer care have not been productive What we have receiv
  5. We have not yet received the May 6th update e-mail we were told that we would receive today either.
  6. Glad you got your refund so quickly, did you just cancel via the e-mail that was sent from Royal or did you call yourself and request the refund? Like most, the date we were told by Royal we would receive our refund has come and gone. So disappointing. We did receive the e-mail from Royal last week apologizing for the delay and that we should receive the refund soon.
  7. We used a third party and they gave us the option of receiving a credit or a refund for a cruise cancelled due to COVID-19. We chose the refund and it took about 8 business days for a check to arrive in the mail for 100% of what we paid. All of the information was on their website as well as a link to enter the dates and cruise info. Check your insurance companies website and see if they have something similar.
  8. It sure does, just read my response on page 1 of this post "At this point I'm mildly concerned with our May cruise", the world looked a lot different then as it does now that's for sure.
  9. Yes we were cancelled by RCI and in the "30 day" waiting period. I've been active on the other threads about refunds on the boards so I am aware of the issues with the refund delays.
  10. I agree, I foresee having to intervene but I'll wait for things to settle down a bit. First hurdle is waiting for our cruise to be refunded then we will deal with the OBC.
  11. We were given a gift certificate for OBC as a Christmas gift and applied it to our now cancelled Alaska cruise, I would think that would be cancelled and available for future use so that we can apply it to an already booked cruise we have in 2021. I hope RCI honors that.
  12. You are correct, I have no idea how RCI's internal refund system works, and I'm willing to concede the fact that this is an unprecedented time and that is why I feel myself and most customers are being patient and waiting the promised 30 days for a refund, but speaking for myself I have some concerns. Those that have gone over 30 days and are now being told 45 days or 30-90 days or 30 days from the date of sailing have every right to question or take action to try and speed up the process. I do hope your assumption is incorrect on cruisers money going into several buckets and so
  13. So true, I think the frustrations from those seeking a refund come from the feeling that Royal is holding the money for their purposes not for their customers interest. I'm still less than 30 days so I don't have a complaint, yet. I am being patient. But like you said, the whole travel industry is dealing with major cancellations and still managing to communicate with their customers and process refunds in a timely manner. The cruise industry is not the only industry faced with this crisis. This board is filled with examples of customers being told incomplete and inconsistent information.
  14. Completely agree with this, even the website I used through the e-mail I received from Royal to cancel is concerning. No reference number and it doesn't even have Royal Caribbean's name, logo or contact information. No details of the cruise that I cancelled like dates, etc. Just a 3rd party survey company. When I called Royal to get my reference number they said it's the same as the cruise confirmation number.
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