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Riocca

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Everything posted by Riocca

  1. Phil, having just come off of Quest I can’t agree more, the onboard experience is still great but driven by the onboard team despite Miami. Can’t help feeling Azamara are the poor relations and it’s becoming noticeable that often when things break they don’t get replaced. We were fortunate enough to be in a CW suite for this cruise rather than our normal CC mainly due to some unusually attractive Azamara pricing. Some of the suggested additions such as a Nespresso machine would be sensible additions but don’t agree with VIP areas or seating. That said the big suites already have some special treatment such as VIP access to AzAmazing Evenings, Best of the Best and a departure lounge. I think they should be addressing some more fundamental issues with LCV and Shore Excursions rather than trying to create a two class ship.
  2. Bit salt encrusted after a very rough night last night, hope that you have a smoother first sea day. Every thing has been great onboard, unfortunately White night washed out twice as was the AzAmazing Evening although the staff did miracles rearranging things. Hope you have as good a cruise as we’ve just had.
  3. Just checked the latest t&c’s online for Celebrity and Azamara and this is very much the up to date wording. Both mention the £75pp change fee, but Celebrity allow Elite and above one free change per booking, Azamara do not offer this concession.
  4. Also this is from Azamara’s t&c’s almost identical: 1.11 Can I make changes to my booking after it has been confirmed? Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. For guests wishing to make a significant amendment to their booking outside of 56 days from departure, such as changing the ship, sail date or brand, please note that a booking transfer fee is applicable. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components.The transfer fee is £75 per guest which is limited to the first two guests on a booking, therefore any additional guests will not be charged as well.
  5. This is the extract from Celebrity’s terms and conditions: 1.12 CAN I MAKE CHANGES TO MY BOOKING AFTER IT HAS BEEN CONFIRMED? Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. For guests wishing to make a significant amendment to their booking outside of 56 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. The transfer fee is £75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.11 above. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Also it’s not the first time we’ve done this our first Azamara cruise in 2010 was also swapped from a Celebrity booking.
  6. Yes that was Celebrity’s initial answer, they said it was only possible between Celebrity and RC. However a quick reference to the t&c’s where the wording only says “Brands” brought a very quick change of mind, don’t know if it’s subsequently been changed but all three brands had the same information. Years of being involved in terms of sale and purchase sometimes pays off, it is a total minefield and has to be difficult for companies trading in multiple markets where legislation is different.
  7. We always book with a travel agent and our recent experience has been quite different. For example, last year we transferred a Celebrity booking to an Azamara one, it wasn’t an onboard booking and the only deal was BOGOHO+ so we had to top up the deposit to the full £500. It took a while for the change to be done mainly down to Celebrity not having a process for transferring the deposit. However that’s not important, in the summer I noticed the price had dropped by roughly £1000 so I contacted our travel agent to see what the saving would be if we cancelled and rebooked. To our surprise he came back saying there was no need to cancel and rebook we were allowed a change on the booking so other than lose the free Wi-Fi from the booking all would remain the same except the price would decrease by £942, an excellent result! Using a travel agent gives us certain advantages however Azamara can then only deal with the agent and can’t discuss changes to the booking with the passenger.
  8. Did you mean 2021 because 2020 Quest cruises are still showing, thankfully as we are on one of them.
  9. Riocca

    Flavoured gins

    This is the price list, it’s from May 2018 but I don’t think it’s changed much, you can also see limoncellos are only included on the Ultimate package.
  10. App is a bit of a non event until it covers all three ships.
  11. We are on the same cruise and have had no problems checking in using an iPad, we have already been able to print our boarding passes. First thing is to make sure your on Azamara.co.uk site, if you go to the menu in the top left corner when it opens select BOOKED and the online check-in. If you haven’t got an Azamara account you now need to set one up, this can be tricky especially if you already have a Celebrity or Royal Caribbean account trick then is to use the same password for Azamara. Once all the details are on the account we have found it straight forward but it no doubt helps that we are familiar with the site.
  12. Riocca

    Azamara vs Oceania

    Over the years we have had many changes with many cruise lines for many reasons, such as weather, political situations and charters. Our next cruise is a round trip from Hong Kong so we are watching the current situation there as no doubt are Azamara. Following that we have a River cruise in December and we are well aware there could be alterations due to river levels. Then in March it's a round trip Dubai cruise as with Hong Kong we are well aware of potential changes due to the security situation. Azamara have already changed our following cruise from a Denmark Intensive to a Northern Capitals itinerary. Are we unlucky? I don't think so, it's just a reflection of the times we are currently in. Changes can be challenging but we no longer get upset as it's not something we have any control over so we just deal with if and when it happens.
  13. Celebrity have only cancelled the 2020-21 deployment the 2019-20 itineraries are still showing on their website, at the moment. We wait and see if anything happens to our March 2020 Arabia Intensive on Quest, can see there maybe some changes to the itinerary but not sure what they would be.
  14. Azamara were perfectly clear why they changed the Denmark itinerary: While it’s a rare occurrence, once in a blue moon we offer an itinerary that doesn’t generate the interest we expected. Unfortunately, that is the case with your 8th June voyage. We have therefore decided to change the previous itinerary to add time for exploring a few popular cities in Belgium, Germany, and the Netherlands. Says it all really, totally agree with the comments made on this thread, like any product we have a price we are prepared to pay. However some of the prices we are seeing are well above the level we consider reasonable.
  15. There could be a downwards spiral here, our 2020 Denmark Intensive was changed to a Northern Capitals itinerary due to lack of sales. So the more people hold off booking the more Azamara could tempted to alter itineraries to encourage bookings.
  16. Fajairah would work for the cruises that are due to transit Dubai but not for the intervening 11 night Arabia Intensive cruise. I can see that Muscat could be removed to reduce the transit of the Straights of Hormuz to once in each direction but it would be difficult to create an alternative 11 night itinerary from Fajairah. P&O have also said that although they have pulled Oceana from the region there is no plan at the moment to change Arcadia's scheduled stop on its World Cruise. Presumably they feel confident that protection can be provided for a one of transit but not a regular schedule. Incidentally our neighbours were booked on an Oceana cruise in March which included India and have just booked a similar MSC cruise, MSC are offering P&O passengers who have had cruises cancelled extra OBC so presumably they feel confident they can keep cruising in the region.
  17. Bacardi Gold is a lightly spiced rum, this is a review I found: Bacardi Gold Rum is amber in color and a blend of distilled rum that has been aged in charred oak barrels for two years. Bacardi Gold has aromas of burnt sugar, molasses and wood. Bacardi Gold is a smooth rum and has dominant flavors of oak, with vanilla, spice and tropical fruit. Bacardi Gold is full-bodied with a balanced finish of subtle wood. Drink Bacardi Gold Rum neat, on the rocks, mixed with colas or fruit juices, or in your favorite rum cocktails.
  18. Unless it’s recently changed the rum is Bacardi Gold.
  19. We were recently on Oasis of the Seas and the only tonic onboard was Schweppes, so if that’s the case on Royal Caribbean there’s no reason it shouldn’t be on Azamara.
  20. As ones who never thought we would make “top cruisers” and actually did once I would agree with retiring the rather embarrassing award. For us the LCV event is often badly timed so we don’t very often go these days, however for some unknown reason we were invited to the top tier event on RCI recently, out of interest we actually attended and have to say it was the worst event we’ve ever been to, escaped after 20 minutes. There are much better ways of rewarding loyalty for everyone however Azamara seems to be intent on eroding the ones there are currently.
  21. I’ve often thought the same I cringe at some of the information posted on roll calls, there are a lot of people out there who with very few clues can access an awful lot of information. Simplest thing is from an email address to find out your address they will already have the date of the cruise and know that there’s a high probability your house will be empty. We all have user names rather than using our own names for a reason!
  22. I was reluctant to wade in here but when I read comments from fellow cruisers who I know personally and opinions I trust I am worried and think Azamara should be as well. Our next Azamara cruise is in an area new to us and because we have lots of OBC we will be doing some Azamara excursions and would expect them to be as described online and in the tour brochure without exception. Currently I have my own issues with Azamara about being given inaccurate information, and to be frank some of the emails I have received should never be sent to a customer from any organisation whatever the circumstances. Of course they have the right to state their position but should not in the process insult customers. My take is that Azamara seems to be hooked on impressing the trade press, bloggers and vloggers in all of our cruises we’ve never met anyone who is cruising because they’ve been influenced by these people. I realise it’s probably a plan to get Millennials cruising but please don’t forget us old baby boomers who actually have the time and finances to cruise, we are more impressed with good customer service and accurate descriptions of what we are purchasing. No I would never give my full name and booking number on an insecure forum, the only person the OP mentioned by name was a senior executive of Azamara and if you hold such positions you have to accept public scrutiny by customers on a public forum I was. Rant over!
  23. Bonnie, we were affected by the same change and received the notification letter via our travel agent last week, like the OP we had also booked air on the 30th June when BA released the flight to take advantage of reward flights with our FF miles. We were somewhat disappointed with the revised but the Kiel Canal was a plus, however so we could fully understand our options I did query a couple of points including compensation for air. I phoned the number on the letter but customer service could not answer the questions other than refer it to a supervisor, unfortunately as we booked with a travel agent they could only respond to them. So as we are in the U.K. I emailed Richard Twynam to see if he could help, I quickly received a response from a department called Exec Escalations UK. with clarity for the points raised including a statement that there was no compensation for air with this change.
  24. Don’t know if or how this could affect Azamara’s new venture but looks like bad news for their partners Cox & King’s. https://www.travelmole.com/news_feature.php?c=setreg&region=2&m_id=s~n_rnnn&w_id=36419&news_id=2038244
  25. This was the list from last year, don’t know if any thing has changed for this year.
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