Jump to content
Cruise Critic Community

room with a view

Members
  • Content Count

    353
  • Joined

Posts posted by room with a view


  1. Keith,

    When you get the actual figures from NCL (which I can't understand why NCL in Southampton could not give you) can you take into consideration the Port Charges and something called

    NCF which seems to be an American charge.

    The pro-rated Free at Sea won't amount to much.

    Also hidden in my package is the NCL shared transport from port to airport cost  for two (which isn't going to happen) .

    Hope you have something sorted later today - I'll check back in to CC this evening.


  2. 27 minutes ago, KeithJenner said:

    Well, we have reached the end of Tuesday and the promised response hasn’t yet arrived. They seem to have gone from not answering my question to ignoring me completely.

     

    I will phone the person who was going to get back to me tomorrow. Maybe the delay is because they are actually looking into it, we never know. 🙂

     

    Where I go from there is the next question. I have considered ABTA and MCOL, and they are probably the most likely options from here, but I would much prefer to just sort it out with NCL. I’m not sure legally how NCLs compensation fits in with legal requirements. The cruise has been shortened by a day, so I would expect a prorata refund to be legally required, but I’m not sure how this is affected by them covering our hotel for that last night. I clearly haven’t received what they offered me, but I’m not sure how that sits legally. I think if I don’t get anywhere with them tomorrow then I may speak to ABTA for some guidance before starting anything officially.

     

    We shall see how it goes tomorrow.

    I'm just going to sit and wait until my TA has more information  (hopefully soon )  - in my case it's different we are in a package - Keith is dealing direct.

    £15 refund pp doesn't relate to anything he has paid. I would go with Keith's original calculation of £90 per adult booking - but who am I to question the math capabilities of NCL ?


  3. 13 minutes ago, LrgPizza said:

     

    I think you misinterpreted my post. I wasn't doubting Keith's ability. I have no doubts he already knows the exact amount the refund should be.

    Hi, I think you have misinterpreted me as well !!!  Keith is very able to sort out NCL -he has been on nearly all NCLs fleet and can talk to them direct  as he booked direct ( I have to go through my TA).

    The question has always been the refund . Keith was originally offered £15pp which was obviously incorrect. My doesn't seem to be 11/12th of my cruise cost (though I'm unsure what that is ).

    On previous posts he expected £90pp for the adult fare.


  4. 21 hours ago, LrgPizza said:

    For what it's worth, when they shortened our Encore TA and prorated our fare based on 11 nights becoming 9, our refund was exactly to the penny what we'd calculated it would be based on the original base fare we had paid. In other words, NCL knows how to get it right. Somehow something has gotten screwed up on yours, and they need someone who understands the maths to explain it. I can't wait to see updates. Many of us know that you are level-headed and know your stuff when it comes to cruising with NCL. I know you'll stick with this until they get it right.

    Keith is in a better position to find out if his refund is correct as NCL can tell him how the refund is calculated from his basic fare. We seem to be only ones from the UK on this cruise (or on the CC discussion) so hopefully he will tell us his final amount obviously not £15 each. I think he was expecting £90 each for the adults .It's more difficult for me as our fare is in a TA package . Perhaps when Keith has the figure and it's 1/12 of the basic fare adding in port fees excluding FOS and adding NCF (is this an American thing? ) I may have something to go on.


  5. On ‎9‎/‎14‎/‎2019 at 5:28 PM, KeithJenner said:

    Just a quick update, in case anyone is interested

     

    I have today been speaking to a supervisor at NCL's UK office. Principally, it was to cancel the CruiseNext vouchers that I purchased when I was on the Spirit last month, as the 30 days during which they can be cancelled and refunded ends tomorrow. She has set that process in motion.

     

    I also cancelled the dining package for our son which I had previously purchased. This is so that I can purchase it onboard and use up some of the OBC we will receive, as I had previously been planning on using it for CruiseNext.

     

    The person I was speaking to finally seems to be someone who is interested in the issue. She was careful not to give any opinion on my calculations, but did seem to understand my point that they can't just keep saying that the calculation is correct without some sort of explanation as to why that is the case, and my calculation wrong. I did get a hint of agreement when I pointed out that £15 can't be the pro-rata reduction on fares of different amounts.

     

    She hopes to get back to me on Monday. We shall see what transpires, although I have a feeling that she will just get the same "we are right and that's all we are saying" response.

    Keith, have you had a response ? When I paid my final account my TA said she had phoned NCL to get the amount of refund. I'm hoping that when my TA receives the final invoice it will show a slightly better refund. Though she says it is accurate and to satisfy me she will recheck with NCL.

    Taking out Free at Sea £149pp and the grats at £138pp to get the basic cruise price do we then have to deduct this NCF what ever that is ?.

    Hope it's all resolved soon so we can look forward to the cruise.

     


  6. 6 hours ago, room with a view said:

    When we originally phoned NCL the cruise price for a BA balcony was £2239pp add gratuities £2377 pp add free at sea £2526pp. I then booked a package through a TA so don't know how much NCL charged my TA.

    I still think £147.50  (£295) total is low for a BA balcony. Working on a 1/12 means NCL charged my TA £1770 for a cruise that they were pricing at  £2526 - does not figure.

    OK I know my maths are not brilliant but I can see that Keith's refund is wrong as ours is short, also the ports fees/ "free at sea" promotion have to be taken into consideration.

    I'm now going to read all the posts since I joined the discussion.

    I have sent of an e-mail to our TA - asking once again for a breakdown of prices ( I don't hold out much hope as they have stonewalled me in the past) . I doubt NCL would  "sell" a £2239 (basic) cruise to a TA for £1770.

    If I get a response on Monday, maybe Keith and I can compare notes.


  7. 4 hours ago, mugtech said:

    Problem with the last cruise before dry dock?  This is why I would NEVER book such a cruise. (See Sun, Breakaway, etc).

    We booked the cruise in March - wanted to be away for Christmas - paid £900 deposit .

    Then found out it was a cruise before dry dock :classic_sad:  too late.


  8. 10 hours ago, KeithJenner said:

    Yes, room with a view is the person I was referring to earlier when I said that there was one person who didn't seem to have quite the right refund. The fact that their TA hasn't split out the cruise cost for them makes it difficult to say for sure, but their refund looks a bit light.

     

    It is perhaps relevant that we are both from the UK, which does suggest that there may be some other element in our fare, as well as the free at sea payment, which is not just the cruise fare, and therefore not included in the reduction. However, if we were to take the cruise fares as we know them at the time we booked, based on the reduction they got, mine should be in the region of £90 rather than the £15 I have received.

    When we originally phoned NCL the cruise price for a BA balcony was £2239pp add gratuities £2377 pp add free at sea £2526pp. I then booked a package through a TA so don't know how much NCL charged my TA.

    I still think £147.50  (£295) total is low for a BA balcony. Working on a 1/12 means NCL charged my TA £1770 for a cruise that they were pricing at  £2526 - does not figure.

    OK I know my maths are not brilliant but I can see that Keith's refund is wrong as ours is short, also the ports fees/ "free at sea" promotion have to be taken into consideration.

    I'm now going to read all the posts since I joined the discussion.


  9. Just to clarify … We are on this cruise and we have had a refund - a total refund of £295 on a BA balcony cabin.

    We expected £374 based on our perceived price ( we purchased a package with flights/transfers/hotel) and as Keith knows we are not happy.

     

    Our BA cabin when quoted by NCL (basic price without gratuities and "free at sea" ) was £2239 pp

     


  10. 1 hour ago, beerman2 said:

    If I remember correctly you don't pay the gratuity on perks (Specialty Dining, Drink Package). It's part of your cruise fare.

     

    We on the other hand pay extra for those 2. We get the perk for free but pay approximately $400.00 or so for them.

     

    My question to you is can you book in U S? Maybe that $$  phone call can save you $$$$

    When booking a NCL cruise in the UK our cruise price is higher as the dining/drinks package gratuities are included. On a 11 night cruise our "free at sea " cost us £145 pp (approx. 180 dollars per person).

    On a recent cruise we paid £900 (approx1100 dollars)  deposit. If we had cancelled we would have lost the lot !!   Regardless of where the booking is made … it should be ..same ship, same date , same rules.


  11. Thanks to bobsfamily, Nita, Keith, Mertziek , Georgia Peaches , Peachy pooh and all you seasoned cruisers.

    As a newby to cruising (4 on the Spirit ,1 on RCCL) this is my first experience of this.

    We are taking the OBC option and have booked the same hotel that we have for 3 nights pre-cruise, with the pro-rata adjustment we are happy .

    See you in the bar, Keith


  12. Our  22nd December - 3rd January cruise has been changed. We now miss Palma, Majorca on the 1st January and will return to Civitavecchia on the 2nd January. The reason given is that the Spirit is going into an early dry dock.

    Is this a regular occurrence with cruise lines ?

×
×
  • Create New...