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Capt.F

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About Capt.F

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    Cool Cruiser

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    Florida
  • Favorite Cruise Line(s)
    Silversea

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  1. As always, the CC forum provides the opportunity to share a multitude of views as well as being educational. Having spent two-decades experiencing multiple marketing approaches by Silversea and multiple management changes, many of us have experienced that when a single longer voyage became modified into an A/B booking the Guests that were unhappy were the ones who booked it before the change. IMO and experience this hasn't happened all that often and I'm not sure of the relevance + or - to children so I may be missing the point. The longstanding Silversea children's policy has been and still is "For Classic Fleet voyages: Carrier is unable to accommodate children less than six (6) months of age... Guests must notify Carrier of any children between the ages of six (6) months and one (1) year who will be sailing onboard and they will require a signed and notarized waiver. Carrier reserves the right to limit the number of children less than three (3) years of age aboard the vessel." The entire A/B voyage has similarly been the subject that annoyed many guests who booked the voyage before it became A/B and I suspect this is a topic for another forum. What I learned is that Guests who have booked e.g. a 21-day single voyage and subsequently found that it had become an A/B voyage have not been happy. Why, because on a small ship, friendships that have been made as well as unexpected reunions of guests previously travelled with are interrupted. One of the reasons I believe that people have booked these type of segments is also to avoid the sometimes frantic turnover - including turnaround day and to enjoy the Silversea product uninterrpted. Petty things like deck chairs etc. all end up part of the issues after people have settled in. My point about not actively promoting children on Inaugurals and Grand Voyages is not that they are longer in length, but that just like the World Cruise - they are "special" and attract what I consider to be the sophisticated traveller who knows the reputation of the Silversea brand and wants to be part of the Silversea experience whether it be a "grand opening" called an Inaugural; or a Grand Voyage and participate in the special events and ammenities planned to celebrate the Inaugural or the full Grand Voyage which have become a mini-version of the World Cruise. So i'm not trying to be piecemeal - but instead to use the "KISS" approach which Mark Conroy clearly stated was "some selected holiday and summer cruises" where children should be expected anyway. If you want to avoid children for whatever reason don't make a booking when you can reasonably anticipate that parents/grandparents together their children are able to travel together. I think Silversea hears us loud and clear!!!
  2. In January 2021 there will be a Grand Voyage of 69-days on the Silver Moon. The same "Family Savings" promotion is listed for every segment of the Silver Moon 2021 Grand Voyage. Many "World Cruisers" have decided that the 2021 World Cruise is too long for them as it is 150 days and have opted for the 2021 Silver Moon Grand Voyage of 69-days and other longer voyages. Once again, we implore Silversea not to promote "Family Savings" on Inaugurals and Grand Voyages. These trips are too long for such a promotion. Even the individual segments of the Grand Voyage are too long (21 days; 22 days; etc). As of this morning other than the removal of all segments of the 2020 World Cruise, all the others remain.
  3. Children's discounts have always been available on Silversea subject to their terms and conditions. Promoting Family Savings during holiday and summer seems logical as one would expect children in any case if they chose to take one of these voyages. But promoting Family Savings across the gamut of cruise choices implies a change in marketing position that runs contrary to the long-standing reputation amongst cruisers and travel agents. Here in Florida you have many choices where to live which include 55+ communities. You have your choice what kind of living environment you want. When you embark on a Silversea cruise you are greeted with "Welcome Home!" You similarly have your choices of cruise lines. Although bottom line in the transportation industry is one of the drivers to marketing strategy, Royal Caribbean has the advantage of having it's cake and eating it as the brands now under it's umbrella cater to and are competitive to all of the above segments. Nobody here seems to suggest and I agree that Silversea should be "adults only".... but the PR nightmare that I believe now exists is that the misstep in not limiting the Family Savings promotion to the intended summer and holiday voyages has resulted in great and frankly unnecessary concern amongst those that thought they knew the Silversea brand. Having travelled on the Silver Muse I can attest to the fact that they have incorporated a 'kids room' into the design. The same I expect will be on the Silver Moon, etc. But that doesn't mean that inaugural or longer Grand Voyages should be included in any such promotion. Similarly the older ships in the Silversea fleet have zero ship venues onboard that would even be appropriate for younger kids. They have limited dining venues, etc. It would have been helpful if the CMO of Silversea had joined the CC conversation as the buck stops with her! So far that hasn't happened. Will it?
  4. The World Cruise segments have now been removed from the Silversea website. Although that has been accomplished, many cruises still remain. A further dive into the remaining cruises presently listed seems appropriate. I was led to believe and received confirmation that the intent of the Family Savings promotion was to list a few summer and holiday cruises. The remaining cruises seems not to be the case.
  5. Indeed it has not! Although the "mission"initially was to get to the bottom of this "promotion" was self-serving (World Cruise), I was certainly getting ready to focus on Grand Voyages and Silversea in general. Once I got into the weeds with management and satisfied my immediate concern, I moved in the direction of the entire Silversea "brand" and pushed hard that someone created -- whether purposely or not, big smoke signals that Silversea had decided to move in a new direction. A direction that I thought was contrary to what loyal SIlversea guests thought Silversea was all about. Without getting into the weeds on conversations with management - those of us that have many years sailing with Silversea know that although children are not prohibited per se - (as they have always had some general rules about it) - Silversea has never been an appropriate cruise line to bring kids. Certainly certain ships are clearly inappropriate under any circumstances! So why then would anyone think such a promotion was a good idea? It wasn't that's for sure and Mark Conroy clearly stated "it was a mistake". So thank you for bringing this promotion to the forum. Well done!
  6. Hi Folks! This was just posted by Mark Conroy Managing Director, The Americas on a Facebook forum: Mark Spencer Conroy MARK HERE! This was a mistake. We do have a children offer for some of the summer cruise & holiday cruises. There is no children offer on any segment of the World cruise. I hope that this now puts to rest that this was not intended as a game changer for the Silversea luxury brand and was intended as I reported earlier that it was only intended to be some summer and holiday cruises. The website will take a while to change and please empty your cache so you don't see the old pages. Many thanks to all those that brought this situation to our attention so quickly. Have a good evening!
  7. I believe the many voices and opinions here have been heard and everyone should stand down and give it time to be adjusted. Conspiracy theories about RCCL are just that - conspiracy theories, as a number of views have been posted on Cruise Critic. RCCL is well aware of the position Silversea has in the luxury cruise market which is why they acquired over 66% of the crown jewel. I believe that nobody wants to intentionally shoot themselves in the foot and tarnish the Silversea brand. So I offer many thanks to those on Cruise Critic that brought this situation forward as it clearly shows the value of this forum. Let's monitor the promotion on the website and see what happens. Children have always been welcome subject to the conditions put forth on the Silversea website.
  8. Let me share this. In my discussions today with management it appears that only certain holiday cruises when children would probably be on vacation should have been the only voyages. The list as you know has over 300 voyages. I wouldn't be surprised that we might see a lot of these voyages removed. So let's cross our fingers and see if this is so. I totally agree that Grand Voyages have no place in this type of promotion.
  9. Attention News Flash!!! I have been in touch with management on and off today and I can confirm that I was informed in the last hour that all segments of the World Cruise will be removed from the Silversea website's list of voyages that the Family Savings will apply to.
  10. Attention!!! I have been in touch with management in the last hour and I can confirm that all segments of the World Cruise will be removed from the listing of voyages that the Family Savings promotion will apply to.
  11. Happy 25th Anniversary!!! As a serial World Cruiser I have just learned what I consider to be a real slap in the face perhaps to many of us! Silversea has announced a new "Family Cruise Savings" and have listed every segment of WC 2020 as part of the over 300 cruises to which it applies. Full fare guests can now avail themselves of the following: 50% SAVINGS FOR GUESTS BETWEEN 2-17 YEARS OLD/ 75% SAVINGS FOR GUESTS UNDER 2 YEARS OLD. Unlike other ships in the fleet with multiple restaurants, the Silver Whisper has basically only one main restaurant. This promotion was applied to each and every segment of the World Cruise was thoughtless. Although Silversea has never had a policy forbidding children this is a change in branding for sure. Although I'm sure we all love children, particularly our own, many of us have experienced first-hand the problems on prior World Cruises where only a few children of various ages were onboard. Some first-hand examples: Children in the dining room banging utensils on the table; crying kids whose parents were unwilling to leave the dining room until the child calmed down because they wanted to continue their dinner; kids on the pool deck bouncing balls that could be heard in the suites directly below; kids jumping or throwing things into the pool, toddler that wasn't diaper trained taken into the hot tub; wild ping pong tournaments on deck; etc., etc. For Silversea to remain the untarnished luxury cruise line it has always been, perhaps somebody in management and marketing who actually understands the 25-year reputation of the brand needs to step forward. I hope that person(s) will. I'm sure the onboard staff and management who always enjoys being on the World Cruise will be biting their lips wondering if they will now be on the voyage(s) from hell once they find out about this promotion. If this was a mistake, or worse, done with some purpose, I think those of us that care about "our" brand need to speak out loudly. If we don't then it is what it is! Another scary thought is this: they mention the condition that there needs to be two accompanying full-fare guests. Many of us receive Venetian Society Savings, etc. and if this is a sleazy way of marketing showing a large list and then telling the guest it doesn't apply to them as they needed to read the fine print that's even worse as all they have done is tarnished the brand. I certainly did not or do not want to offend anyone who wants to travel with children; but the World Cruise is special and in particular the Silver Whisper is the wrong ship in any case. If they insist, then for the sake of all if us who want complete transparency, just like each voyage shows a "badge" for gentlemen hosts; Venetian Savings; etc., they'll need to come up with a "badge" for "Family Savings" so those who want to avoid such a voyage can chose to do so.
  12. The Captain feels that for those of us who have booked the WC, although children have never been prohibited, the fact that they just launched a promotion to encourage children on the WC represents an unacceptable change in their terms and conditions. They'd do a lot better with a Senior Citizen discount which wouldn't disturb anyone. I think that if they don't withdraw the World Cruise from this promotion it is time to ask them to either refund our money or apply it to a future cruise of our choice. This promotion smells of inexperienced marketing people who have no idea how special the WC is. This is a sad day. We have a right to know how many children have already booked!
  13. Happy 25th Anniversary!! As a serial World Cruiser I have just learned what I consider to be a real slap in the face perhaps to many of us! Silversea has announced a new "Family Cruise Savings" and have listed every segment of WC 2020 as part of the over 300 cruises to which it applies. Full fare guests can now avail themselves of the following: 50% SAVINGS FOR GUESTS BETWEEN 2-17 YEARS OLD/ 75% SAVINGS FOR GUESTS UNDER 2 YEARS OLD. Unlike other ships in the fleet with multiple restaurants, the Silver Whisper has basically only one main restaurant. This promotion was applied to each and every segment of the World Cruise was thoughtless. Although Silversea has never had a policy forbidding children this is a change in branding for sure. Although I'm sure we all love children, particularly our own, many of us have experience first-hand the problems on prior World Cruises where only a few children of various ages were onboard. Some first-hand examples: Children in the dining room banging utensils on the table; crying kids whose parents were unwilling to leave the dining room until the child calmed down because they wanted to continue their dinner; kids on the pool deck bouncing balls that could be heard in the suites directly below; kids jumping or throwing things into the pool, toddler that wasn't diaper trained taken into the hot tub; wild ping pong tournaments on deck; etc., etc. For Silversea to remain the untarnished luxury cruise line it has always been, perhaps somebody in management and marketing who actually understands the 25-year reputation of the brand needs to step forward. I hope that person(s) will. I'm sure the onboard staff and management who always enjoys being on the World Cruise will be bitting their lips wondering if they will now be on the voyage(s) from hell once they find out about this promotion. If this was a mistake, or worse, done with some purpose, I think those of us that care about "our" brand need to speak out loudly. If we don't then it is what it is! Another scary thought is this: they mention the condition that there needs to be two accompanying full-fare guests. Many of us receive Venetian Society Savings, etc. and if this is a sleazy way of marketing showing a large list and then telling the guest it doesn't apply to them as they needed to read the fine print that's even worse as all they have done is tarnished the brand. I certainly did not or do not want to offend anyone who wants to travel with children; but the World Cruise is special and in particular the Silver Whisper is the wrong ship in any case. If they insist, then for the sake of all if us who want complete transparency, just like each voyage shows a "badge" for gentlemen hosts; Venetian Savings; etc., they'll need to come up with a "badge" for "Family Savings" so those who want to avoid such a voyage can chose to do so.
  14. Silver Spectre, Having read your postings, most of which take another guests positive postings and add a negative spin to it ---- one cannot understand why you keep coming back to Silversea?
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