I've been hesitant to post this because I wanted to give Celebrity ample opportunity to fix the problem. But seeing as though they haven't been able to, and won't communicate with me unless I call them, I thought I would see if anyone else has experienced this. I cruised on a third party casino offer on the Apex June 26th. We returned on July 3rd and two weeks later I called my TA to see if there were any other offers based on my play on the Apex. They informed me that they had not received notice of my play yet and they couldn't book another trip until they do. That's understandable, so I called BCC and asked about the record of my play from the Apex trip. They informed me that they had no record of me playing in the casino on the trip. I emphatically disagreed with them and asked them to please check with the ship to get this resolved. Long story short, It's been over a month since my first call with them and each time I call them, they act like they haven't heard of this problem. Each time, they promise to open an IT ticket to have it resolved within a few days and it never is. My call with them yesterday sounded promising since the BCC agent said she would send an urgent email to the head of casino operations, copying me, and that I should have a call from someone before the end of the day. Never saw an email and never received a call. My TA, has had no better luck on their end.
Those of you that travel on Blue Chip Club offers know how important the record of play is. I'm convinced that they have lost the data and just won't tell me while they try to figure it out. Celebrity is our favorite line and we've cruised a dozen or more times with them but I find this situation frustrating and I'm not sure where to turn now.
Has anyone ever experienced anything like this? Thanks.