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About Carnevale

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  1. I am sorry to hear that. While I think today’s email with its lack of specificity on the status of the refund process runs the risk of further frustrating those waiting for a refund (as it did for us), it is hard to understand why the strategy at Princess is to send it to some and not all who are waiting for a refund. I expect that not getting it when others have isn’t a nice place to be.
  2. I agree completely with your analysis ceilidh1. Any company can run into challenges that sometimes, like now, are not of their making. Regardless of the cause, when customers are heavily impacted by a problem in a negative way a good company will develop a mitigation strategy based on strong, clear communication and as much transparency as possible. This is where Princess missed the mark and has incurred damage to its reputation. It is a sign of poor management decision making. Even the email today (aptly referred to in this thread as the “hold your horses” email) was, IMHO, a strategic mistake. For the many who are still waiting for refunds, this note didn’t give them enough information. Had it included something about the timelines and honesty about the approach to the refund process it could have mitigated some of the damage that has been done to Princess’s reputation.
  3. Check with your cc company as early as possible to see what their time lines are. I am in Canada so it may be different here but my Visa carrier is accepting claims up to 90 calendar days from the day your travel should have started. Regardless, I filed last week for an April 12 sailing and am now waiting to see if the provisional refund will stick or whether Princess will dispute it. CC companies have so many differences that you really do need to clarify what applies to you.
  4. So sad to hear about crew stuck on the ships. They deserve to be home during this difficult time and I hope that happens soon for all of them. We are among the many who selected option 2 at March 12 pause (for a cruise on April 12). We filed a dispute with Visa today. Had to wait 1 hour to get through (the dispute centre is very busy these days) but then it was very easy to do and was completed all over the phone. We had hoped that we would not need to go this route but we are too close to the 60 day mark so felt we had to take action. It’s a great relief knowing we have now greatly improved the odds of getting our money.
  5. It is interesting that you the only one who has reported any refunds in the hundreds of posts on CC I have read about refunds for those who selected option 2 for the March 12 pause. Why haven’t others also had refunds? It would be nice if the people you say have received them would post directly.
  6. Thank you for confirming what I had posted: you are making firm statements that don’t necessarily apply to all readers. Two issues emerge: 1. Many readers are not from the USA so have a credit card carrier in their country which may be Canada, UK, Australia, etc. all of which may have different parameters for disputes than what you are using to substantiate your position. And even in the USA it is clear that the 60 rule you keep reporting it has not applied to all. 2. The link you posted addresses billing errors. What we all are dealing with is not a billing error but rather the lack of fulfillment for a service for which we had paid. That’s a very different situation so it’s not surprising that so many in the USA and elsewhere have told you that they have a range of time periods in which to file a credit card dispute. I stand by what I and so many others have said: talk to your credit card company to find out what applies to you and do not accept the idea that there is a 60 day from the time of payment limitation until you know for sure that is the case. There’s a very good chance it may be something other than that but you need to find out directly from your credit card company and not from online opinions.
  7. Please don’t post statements that you are not able to substantiate and which may not apply to all readers - readers come from different countries and deal with many different banks and laws. There’s nothing as black and white as you are making it sound. As so many others have said, everyone needs to check with the bank that carries their credit card and understand what applies to them. I am sorry you’re dealing with a bank with poor service. Many start counting 60 days from when the service should have been received. Since your bank does not you might want to look into switching to one of the many with better arrangements.
  8. No (for cruise fare and excursions) - April 12 sailing. Have received option 2 FCC. VERY frustrated and disappointed with Princess.
  9. It is important that you confirm the time line with your credit card (cc) company. I am in Canada and in contrast to what Aulanis posted, my cc company told me that I have 60 days from the date my travel should have started to file a dispute. So, if I wait out the 60 days Princess says it might take to process my refund (or it could 90 days!!) then I will be out of luck as it will be too late to file a cc dispute. Different cc have different dispute policies so please make sure you know what you can do before you decide to wait out the time period Princess is talking about.
  10. Interesting since today the rep I spoke to said 60 days and when I asked if that was calendar days (which takes us to May 12) or business days (a much longer time away) she was very clear that it is business days. She seemed to be reading her replies from a written text. I am giving up and going now to my credit card company for resolution.
  11. Completely agree with you! Wish I didn’t, but the way Princess is handling this doesn’t make it possible for me to come to a different conclusion. The “salt in the wound” here is the fact that Princess never has bothered to communicate any updates to those of us who are waiting for our CC refunds....that is making a bad situation much worse.
  12. I am very concerned that only FCC are coming through. When they calculate the FCC it would seem to make sense to issue the credit card refund at the same time. I could have missed it, but I am not seeing reports of any refunds. FCC is easy for Princess to give away but the absence of money back raises questions about why the money isn’t flowing.
  13. We have a September cruise and will cancel just before FP if things look the way they do right now. There’s no way I will give Princess any money for a booking that seems likely to be cancelled given the mess they are making of refunds for the cancelled cruise I should be on now right now. If Princess was doing a better job processing refunds and keeping customers updated on the refund process I would be more willing to book a cruise that might be cancelled. But I am done with providing my money to Princess as a free loan.
  14. I don’t understand the holding account. Does this mean I will not be refunded the port fees and taxes we paid for? We selected option 2 on March 11 and have absolutely nothing so far. Also, it seems almost no one has received a refund and that at best, just a few have FCC. Has anyone received their refund to their credit card from Princess?
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