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Mark_T

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Everything posted by Mark_T

  1. No, that is not something Celebrity does. You will get a nice clean glass each time.
  2. I find it odd that vodka is the only spirit they include, we might have found the upgrade interesting, but it is no good to us without some flexibility there as neither of us drinks vodka...
  3. That isn't really how I look at this question, and no, it has no impact on the food or my experience at the table, it is more that I find it sad that with so few rules there are still people unable to follow even these very light guidelines designed to maintain the sort of ambiance that goes with the rest of the decor and style of the ship. Not exactly a hidden rule so why not follow it or find a ship that doesn't have the rule rather than book and plan to ignore it... ? I find it very unfair to put Celebrity staff in the firing line to decide how and when to enforce it, do them the courtesy of following the rules and not putting them in an awkward position...
  4. If you cancel before the cruise sails it is a little variable but generally within about a week. You do need to keep track of the refunds though if you are doing this often to take advantage of sales and other price reductions, as we had one cancellation that got 'stuck' and took us until a month after the cruise ended to get a refund processed, even though it had been cancelled 2 weeks before we sailed...
  5. It is there, but you get the option to just enter the details manually if you prefer...
  6. When you get the package as a perk, it only shows properly after the perks associated with your booking are 'unpacked' a few days before sailing. You can phone and ask them to do it earlier if you want.
  7. That needs a little texture, when we sailed on Millennium just before Christmas, the app was accurate for the vast majority of the meals once we were onboard. it was inaccurate on a couple of items that changed on the day, but was reliable aside from that.
  8. We cruised on Millennium from 7th - 22nd Dec and there was only very occasional Christmas music to be heard. Decorations were out though so it had a Christmas feel, but nothing really noticeable on the music.
  9. Luminae is only one of the suite benefits, even if for some reason you would prefer to eat in Blu the other benefits may still represent value for some. Not the least of those benefits would be cabin size of course, the Retreat, and priority debarking ...
  10. Once again though, you are assuming that the 'overcrowding' is the direct result of suite guests which really isn't a proven fact. It may be the result of Celebrity staff not following their own rules in regard to requests from suite guests, but that isn't the same thing and of course it can also be the result of too many Aqua guests wanting to dine at the same, time or simply just too many Aqua guests in general on some ships.
  11. I'm not suggesting it is an easy 'win' to go after, and where a UK consumer has taken steps to appear to be a USA resident purchaser to bypass restrictions on location when making a reservation they would seem to be completely outside the scope of UK/EU regulations, but... there are a few US based TA's that actively advertise to UK residents, provide UK toll-free numbers etc. These are the ones who may have crossed the line and rendered themselves subject to UK/EU regulations by effectively carrying on their business in the UK/EU. Still not saying it is an easy reach, but I can at least see there is scope to look into it further. The result though may be that the US TA's shut the door on any future sales outside their territory, so this may be a case of 'be careful what you wish for...'
  12. That makes more sense then since the link had already been altered by the time I read it. There is a related point though, the original comment was correct as far as protection for the flights goes though. If you want to be sure that the flights are covered in the same way as the cruise you do need to book them both as a single transaction or you risk only having full protection for the cruise, not the flights. Re protection for those booking in the USA I tend to agree, this is unlikely to succeed, but to the extent that some USA based TA's do clearly promote and offer their services directly to UK/EU based customers, there is at least some scope to consider that they have opened themselves up to the impact of UK consumer law...
  13. I'm not sure there is actually any 'news' in that link. The reason that a full refund was denied at the time it was asked for was stated to be that the TA had not yet received confirmation from the cruise line that the cruise had been affected. Once that confirmation had been received I'm sure the refund would have been processed...
  14. Only reason I might caution against that, is that in a fluid and evolving situation like this, I'd hate to find that Singapore had been added to the list of places you are not allowed to transit through at the last minute...
  15. The cruise on its own qualifies as a 'package' so the right to cancel and receive a full refund for the cruise is protected. The flights if booked separately are not going to be the responsibility of Celebrity though as you point out.
  16. No, X can put what it wants in the CoC it has no impact on their obligations to those who contract with them in the UK. ... and as Nomad already pointed out, ABTA is irrelevant when it comes to the legal rights of UK contracted guests.
  17. Celebrity contracts with passengers booking in the UK are subject to specific UK booking conditions which acknowledge the measures in EU directive 2015/2302 which have been enacted into UK law, so to that extent Celebrity do correctly recognise their obligations. Not sure if you will all be able to read this, but here is the link: https://www.celebritycruises.co.uk/terms-and-conditions/booking-conditions/ However, that doesn't mean that when they are communicating late changes like this to passengers that they actually observe all the requirements of UK law. So even though they are aware of their obligations, they will hope that most passengers don't use their rights and accept what is on offer. Also as you may remember from when we discussed this matter at length in relation to another dissatisfied passenger last year, there is also the fine detail of what constitutes a 'package holiday' in the eyes of the law. So if a guest booked with Celebrity direct and then separately booked their own air travel then Celebrity would have no liability in relation to the air travel. If a guest booked both a Celebrity cruise and air travel together through a TA and paid the TA for both as a single price on one invoice, with the TA then contracting with Celebrity and the airlines then the guest would be covered, but they would be dealing with the TA to receive their refund for example and the TA would be dealing with Celebrity and the airlines. As you may imagine, most smaller UK based TA's avoid creating and selling their own packages when dealing with organisations like Celebrity, so it wouldn't be a common mode of purchase for this sort of cruise. For the UK laws to kick-in on this one it looks like the only point to consider is if the change of embarkation point qualifies as a 'significant change'. The other change to the itinerary looks to be minor so would not in itself cause the legal requirements to bite. Personal opinion only, but I'd be surprised if the shift from Singapore to Dubai with less than a weeks notice didn't qualify as a major change given both the financial impact and the potential loss of money on cancelling the outbound flight and booking a new one at short notice. Again, personal opinion, if we were on this cruise and had made our own flight arrangements we would not be cancelling. You can still purchase flights from London to Dubai for arrival early morning on the 16th for around £400 each. So yes there would be a shortfall in what Celebrity are offering to cover flight changes but not enough to make us give up the cruise. We'd make the changes and then argue about the shortfall with insurance and celebrity later. One final point, when commenting about people deciding not to use Celebrity Air, keep in mind that it is not always (ever?) available to people booking outside of North America except when specifically offered as a cruise/air package. So it is not always a choice that was there to make in the first place. Edit: Just found a good reference for change of departure as a reason to cancel... https://www.which.co.uk/consumer-rights/regulation/package-travel-regulations
  18. It isn’t, don’t worry on that score. i don’t eat fish by choice, and over 14 nights I never saw a menu that was dominated by fish. There will be a fish dish each night, but also something using chicken and another meat option, beef, pork, lamb etc.
  19. Here is what Celebrity say on their website: ”The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America and Dubai is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/ guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.”
  20. #2 - Luminae offers neither reservations, nor fixed tables, but... The odds are good that you will end up with the same team serving you each night even if not precisely the same table.
  21. Yes, but I seem to recall that it is now $50...
  22. I would agree. The appetizers and ramen were good, the rolls, frankly, were poor. Edible but badly rolled and lacking in flavor. Unlikely we would eat there again, but there are so few choices on the M ships, so who knows...
  23. That one is a crock, the bar staff only get the tips from the drink packages, or direct drink sales. They do not get any part of the automatic daily gratuity.
  24. Hopefully they will not be expecting a similar experience to VO... The river product is not bad, but it does not occupy the same relative position at the luxury end of the scale that VO offers...
  25. This is correct. There is nothing to pay on drinks within the package limits so no gratuity on those. On anything over the package limit of $9 you will pay the difference and the gratuity on that difference.
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