DebbieMacG

22 minutes ago, gailbellcerise said:

We spoke to them on the ship and told them we didn’t want the refund . It wasn’t until we approached our agent to ask why we hadn’t heard ( by email) from Azamara that she informed us they had credited our card . 

So they made a mistake. Is your agent doing something to work with them for maybe FCC for the difference? Tbh I think both offers were very generous and many people were happy to take the cash. Maybe your agent can persuade them into giving something extra to make up for their error? 

26 minutes ago, gailbellcerise said:

We were offered both options . We asked for the 50%credit against another cruise but were given obc which we did not want and had made that very clear . Shocking handling 

The OBC was refundable to your card. Did you tell them you didn’t want this when it appeared on the ship account? It appeared on everyone’s but then was taken off when I said I wanted FCC. Have you spoken to them about it since it or when you were on the ship?

1 hour ago, jomf said:

I was told by a couple of people onboard that they were only offered one option, not both. They thought it might have been because they had used an agent, but also it is possible that their nationality was the cause. 

As far as I’m aware everyone got the letter offering both. I’m in the U.K. as well and everyone on the cruise I met with from the U.K. seemed to get the same offer. So what nationality didn’t get both offers? 

On 1/9/2024 at 11:09 AM, jomf said:

We have been given 50% of the amount we paid as fcc but only the cruise fare not the taxes.

 

Ie if Cruise fare £1000

taxes Circa £225

Total paid £1225

 

£500 to be given as fcc.

When we were at the captains q & a we were told it would be 50% of amount paid in fcc, which is not quite the case. 
 

 

They would never give 50% refund of the taxes as they have to pay the port fees. We all got a refund for the missed port as well. 

On 1/8/2024 at 7:40 PM, alfredo1 said:

We were also on this cruise and accepted the two day FCC, to be with us within 40 days and not yet here, but more disappointing was the very poor treatment of mainly UK passengers compared to those from the US and Canada who received considerable more benefits in either OBC or FCC.

First time ever Azamara did not implement transparent and equable treatment across the board to all passengers. Disappointing and probably counterproductive in the long run.

The FCC was 50% of cruise fare paid less taxes not 2 days,  that was the amount for the refund, applied immediately. This was the choice for everyone regardless of where they were from. I’m not sure what you mean about unequal treatment? 
 

I rang Azamara this morning and got told our FCC on the phone and given the voucher numbers. They were on our account but we hadn’t been emailed. I suggest if you haven’t heard to ring Azamara direct. 

1 hour ago, woodards said:

Seemed generous comp for what sounded like a short issue?

 

Boarding Onward week on Thursday so fingers crossed issue is completely resolved 🙂

We missed Monaco and 5.5 hours in Barcelona (docked at 6.30pm instead of 1pm for an overnight stay) and gained an afternoon in Livorno, the issue was resolved in 18 mins and was a "board" in an electrical cupboard that failed, they swapped it out and everything was fine (Captain G told me this) but Italian red tape (Livorno harbourmaster) caused the extra delays.

You should fine to cruise as we had no issues the rest of the trip and it was a fantastic cruise.

On 11/18/2023 at 6:51 PM, G2G said:

Just off Onward and the comments made by ifield are completely correct.

I agree, thats exactly how it was, a very generous offer

They did give compensation during the Prima TA of a 25% discount as a Future Cruise Credit (FCC) for passengers to rebook their cruise, adding a 50% FCC for those who choose to sail on any European voyages in 2023, this was because they missed Isafjordur and (an overnight I think in) Reykjavik.

I'm not saying they should or will give it for this cruise but its not unheard of.

9 minutes ago, ontheweb said:

No, they were giving OBC because I had paid them for an excursion for DW and myself, And if course not going there, they could no longer provide the excursion. 

I understand that but you said at first they were mistaken and thought you were looking for compensation for the missed port and said it would be obc and when you clarified it they refunded you for the shore excursion 

7 hours ago, ontheweb said:

They argued that their contract allowed them to cancel a port, and they were already giving compensation as OBC

So you did confirm though that they are giving us obc for the missed port? I wasn’t expecting that, did they say how much? 

9 hours ago, ontheweb said:

Is not having boats capable of being used as tenders NCL's fault? Their older ship, the Star, has been tendering passengers in Isafjordur. One of the improvements in new ships is not being able to tender? 🤦‍♂️

I’m sure Prima can and does tender, maybe because they have been told there will be a new dock at Isafjorder they are refusing to tender there? Who knows? It’s been cancelled again for the cruise before ours with “tidal conditions” cited as the reason I believe, they’ve replaced it with a sea day which isn’t good as the weather isn’t good enough to use the outside spaces, at least if it was replaced with more time in another port (as previously) it might help offset some of the disappointment of missing Isafjorder. This must be having an impact on the tourism industry in that place too. 

19 minutes ago, www3traveler said:

NO  Simply means the tides are to low to safely sail.

So every time they say a missed port is due to tidal restrictions that’s true? Pull the other one, that’s the reason they’ve been giving for them missing Isafjorder in Iceland multiple times, when everyone knows it’s because the new dock  hasn’t been constructed and it’s delayed, (that’s not NCL’s fault) 

We’ve just had a notification from NCL to say our port call in Zeebrugge on Prima on 7th August has been cancelled due to tidal restrictions, maybe they don’t have replacement gangways yet? 

1 hour ago, Belfastman said:

Bridge is on deck 8!!

I think he means when he stayed in the suite on deck 7 

4 hours ago, excitedofharpenden said:

I heard the rehearsals a couple of times in the afternoon. I was always out and about at showtime so it was fine. Funnily enough I was more bothered by the noise of footsteps from the bridge above on deck 7, but I'm a light sleeper and once I heard the noise I kept on hearing it. 

 

Phil 

Oh no! I’m a light sleeper too, maybe I should have picked deck 6 after all 🙄

Thanks Phil, great photos!  Did you hear cabaret noise on 6 and weren’t bothered by it or not hear it at all? 

1 hour ago, uktog said:

Laurie has highlighted why I loved the suite. I don’t know how the butlers do it. We are very light sleepers and never heard them ever but it was so lovely when our alarm went off there was the hot pot of coffee on a beautiful set table. 
We had no issues using the balcony on any of our cruises either in hot or cool climes but balcony isn’t the driver it’s the space we take the big suites when we are spoiling ourselves. They are really lovely suites enjoy! 

Thankyou! I’m really looking forward to it and the space, the balcony isn’t the driver for us either if we can use it, it’s a bonus, if not that’s also fine, we do have 3 overnights on our trip as well so that’s a plus. We choose deck 7 over deck 6 because I was worried about noise from the cabaret lounge, but I do like the bedroom layout on deck 6 better with the angled bed, (seen in videos) , which deck/s have you stayed in? And which do you prefer? 😊

Thanks for your replies. I guess whether you can use the balcony or not depends on location and weather, I’m not concerned about that. 
 

Laurieb I appreciate you mentioning the coffee, I’d not thought of the benefit of having the separate bedroom and the butler being able to bring that without disturbing us 😊

It’s our first time sailing in a club ocean suite for an 11 night cruise on Onward. I’ve heard there was/is a best of the best dinner for CW and CO suites? Does this still happen post covid?

Does anyone have any tips or information as to what perks are included that might not be listed on the website, thank you! 

Does anyone know what the cancellation policy is on the cabanas if the weather is too cold to use them? We are on a Baltic’s cruise in late June and it could be great weather or freezing cold! 🤣

We use Dochq the test is observed  via video call and they will either send you the test kit or you can buy one from the approved list (nhs test kits are not accepted) we’re about to test again tonight for boarding QM2 tomorrow 🛳⚓️

Does anyone know if Cunard are still offering testing at the port (Southampton) at all? We board on the 13th Nov 

I’m looking at booking either cabin 9113 or 9108 on Apex, both are accessible ( I’m a wheelchair user)  9113 says it has a sofa bed, does this mean 9108 will have no sofa? If anyone has any info on cabin 9108 I’d be grateful as I can only find a video for 9113, is there any excessive noise in either of these cabins?
 

Thankyou! 

On 9/23/2022 at 1:23 PM, cantgetin said:

The rooms you show are the fully accessible cabins. As you noted, they are much larger than the standard sea terrace cabin and have the fully accessible bathroom with a roll in shower and plenty of room for a wheelchair transfer in the bathroom.  The wheelchair will also fit under the sink.  The bed cannot be made into a sofa bed.  Not sure what you mean by "layout."  You have everything that a standard sea terrace has with a lot more floor space.  Everything is the correct height for transfers or for the chair to fit under the desk, sink, etc.  The built in shower bench folds up if not needed.  The door to the bathroom opens and closes with the wave of a hand in front of the sensor.  THe only odd thing is that the outer door to the cabin is not automatic.  

Is 12154Z fully accessible? I booked online and wasn’t given a choice between fully accessible and ambulatory.

Hi everyone just to let you know we managed to get through this morning by ringing as soon as they opened at 8.30am I was on one phone and OH on another, he chose shore excursions and got through after half an hour, I was still on hold but she took the payments for all three cruises. She said they are very short staffed as several staff have quit and their replacements are still getting trained, that combined with the flight issues is causing huge problems for them. She’s going to feed back that an online way to pay final payments is essential and will help reduce call times for other guests as well. 
Thanks for your help 🙂