We booked this cruise on Saturday after reading all the bumph in the brochure and FAQs.
It was only when I asked the booking agent after we had booked if room service was still available complimentary (it was last year)together with another couple of questions that she said she would check with P & O on Monday. After reading Docco's reply, and having waited hours for a response from the agent, I called P & O myself. They confirmed that room service is chargeable regardless of cabin grade, and also added that they no longer service the rooms twice daily. If we need extra towels for the evening we must request them from the morning steward!! I do feel shafted by P & O, but perhaps someone on board at the moment might be able to clarify things..? Many thanks for all who took the time to reply, and I will post the current situation when we are onboard in July