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About scottie920

  • Rank
    Cool Cruiser

About Me

  • Location
    United Kingdom
  • Favorite Cruise Line(s)
    Silverseas - Seabourn

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  1. Sorry JPH814. Today 3rd June 2020.
  2. Good news guys. Refund received.
  3. Brilliant news. Congratulations. I’m at Day 76 since cancellation so should I dare to hope my refund will arrive this week?
  4. My sentiments exactly. We are in the same boat, pardon the pun. Same cruise date although looks like you filed your claim a couple of days before. I think yes we should be shouting louder but will we be heard.
  5. JPH814. Thank you for the update. I agree doesn’t seem to be any consistency in order of refund whether full amount, deposit, FCC or airfare/hotel compensation. If only Seabourn would communicate, in any form, which order they were refunding, it might help with customer’s expectations and prevent contact and credit card claims.
  6. Thanks for the update. It really isn’t good. That will take it over 100 days. Was that info direct from Seabourn or TA? Just a thought Seabourn should be offering FCC on top of full cash refund in an attempt to keep their loyal customers and encourage future bookings.
  7. No posts for a while...are Seabourn Finance on holiday/vacation.😉😂
  8. That’s great news. Would you mind clarifying that your cruise was scheduled 20th April 2020 and Seabourn cancelled (not you) March 9th? You opted for 100% cash refund or 125% future cruise credit? Thank you.
  9. Agreed. I think we would all feel more positive if we could see some movement on customers receiving a refund.
  10. Well said, I was thinking the same. We haven’t had an update for a while it will be interesting how things are progressing.
  11. I got the same mail. I agree just a generic ‘holding email’. I suspect it has been sent to a lot of customers and another attempt to encourage us to change to 125% FCC. It also suggests that Seabourn are processing refunds in some sort of order but reading the posts on this forum only a handful have actually received anything. What have Seabourn been doing for 2 months?
  12. As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this uncertain time. We sincerely hope to have the opportunity to meet and exceed your expectations on board one of our ships in the future. Best regards, Seabourn I got the exact same email this morning. Obviously just a generic notification. I don’t honestly think Seabourn have a clue where any of us on in this process and we will just have to wait. Very disappointing that an organisation the size of Carnival do not have computer systems to manage their refunds. 😡
  13. Thanks for the explanation. I received a future credit for my Virgin flights. I think we might be booked with the same agent. Hope so. We are 60 days on Friday. 🤞🤞🤞
  14. Brilliant news. So that was around 75 days as opposed to 60 quoted by Seabourn. Even so it gives us all some confidence that we will eventually receive something. Was this through your UK travel agent or direct from Seabourn? Can I ask what your ‘Change Fee Claim’ was for?
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