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cruisingmad

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About cruisingmad

  • Rank
    Cool Cruiser

About Me

  • Location
    Miami, FL
  • Interests
    Music, Travel, History and Politics, Photography
  • Favorite Cruise Line(s)
    Royal Caribbean, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Europe
  • If you have a personal or hobby CRUISE or TRAVEL BLOG, include the url here:
    www.sergiosongs.com
  1. Before you decide to sail with Hurtigruten, I just want to highlight their NON-REFUNDABLE deposit policy. Once you make a reservation with Hurtigruten, your deposit is not refunded, unlike the policies of all US carriers I'm familiar with. Most companies have a sliding scale chart for deposit returns, and as the sail date approaches, you receive less of your refund. I think that's fair, and I consider a non-refundable deposit confiscatory. I'm just making other people aware of their policy. As a remedy, some people have suggested that it's "buyer beware" and that people should read the fine print of the contract. Some have suggested that you purchase travel insurance, even though that's an expensive remedy to a flawed policy. Finally, you can decide whether to book a Hurtigruten cruise. I will not. Sergio
  2. cruisingmad

    Beware before booking with hurtigruten!!!!

    I will never again deal with a company like Hurtigruten, who not only kept $900 for a deposit on a cruise several months in the future. That, my friend, is a THEFT, and I don't care how you want to dress it up. Deposits as I understand them are returned on a sliding scale, where proximity to the sail date determines how much of the deposit the customer will recover, if any. Hurtigruten's policy is an outrage, and I find it incredible that you submissively accept their terms. And then, Hurtigruten never replied to my concerns. I wrote a letter (snail mail) to the President of the US Division of Hurtigruten and I did not even receive an acknowledgment of my situation. A message posted on their website promised me a quick response, which was never sent. As far as I'm concerned, Hurtigruten's deposit policy is pure THEFT, but I'm happy that you had a positive experience with them. I will never deal with them again, and I will make sure that I let anyone that comes close to me that they are dealing with unscrupulous people. Sergio
  3. cruisingmad

    Beware before booking with hurtigruten!!!!

    Morally they are... I know you don't agree with me, so don't bother replying... This is getting very boring and I think I've done a public service. At least let other potential Hurtigruten customers think before they leap and book with these thieves. Have a good evening. Sergio
  4. cruisingmad

    Beware before booking with hurtigruten!!!!

    I find it very instructive (and surprising, I may add) that so many people have come to the defense of a policy that really cannot be justified on any terms except "enforcement"... I guess most people have learned to obey orders, never question authority, and go with the flow. Very instructive indeed... I won't take them to court because they are legally in their right to forfeit my $900. I'm just alerting potential Hurtigruten customers that they should understand that they are simply donating money to the outfit when they make a reservation, and hopefully they'll be able to cruise some day. If you and others don't care, and continue to encourage that behavior, go right ahead. I will never deal with them, ever. Regarding the "popularity contest", I leave that to you and others. I really don't care how others view this issue. I'm just bringing it to the light of day. Sergio
  5. cruisingmad

    Beware before booking with hurtigruten!!!!

    Don't worry; I won't! And I find it encouraging that you ALSO find their terms "unappealing" (I'm not politically correct) and may discourage you from using their services in the future. If anything may be positive about this lengthy, uncomfortable thread (also for me), is that others may realize that Hurtigruten will say good-bye to their deposit on day one. I would just ask one final question: If you knew beforehand that making a reservation with Hurtigruten is equivalent to donating to their bottom line hundreds of dollars, would you travel with them? Oh, yes, you can somewhat protect you by spending a few hundred dollars in insurance that you may or may not be able to collect some day... What a deal! Sergio
  6. cruisingmad

    Beware before booking with hurtigruten!!!!

    We continue to talk past each other, because you keep telling me what I "should have done" to avoid the obnoxious policy, and I keep telling you that I got your message a thousand messages ago... I, instead, keep telling you that their "policy" (and yes, it's their legal protection) is completely unfair and NOT representative of other travel businesses. Obviously you and others think this is perfectly outstanding business practice... Bully for you! Same with the airline tickets... You can purchase refundable tickets, non-refundable ones, coach, first class, etc. I have dealt with MANY travel businesses in my time (I'm an old geezer) and have never encountered such an outright theft. And if you think that's libel, sue me... I still think it's a theft!!! Sergio
  7. cruisingmad

    Beware before booking with hurtigruten!!!!

    Thanks for the travel advice, and I agree with most of your tips... I've been traveling for so long and never had the outrage of not getting my deposit back. Of course we all know about the various fares for airlines (refundable, non-refundable, etc.), so I would not "moan" about their regulations, like buying first class vs coach. But with cruise lines, etc., there is always a sliding schedule for deposit return, depending on proximity to sail date. Not returning ANY of my deposit even though I cancelled several months in advance is an outrage, and I don't really care how others may view it... It is an outrage and a theft! Sergio
  8. cruisingmad

    Beware before booking with hurtigruten!!!!

    If "most posters" don't mind being ripped off by a company like Hurtigruten, which keeps their sizable deposit as a matter of policy, it's their problem... It's incredible that none of them can even express a slight annoyance at a policy that is not justified in any way. A sliding scale return policy for deposit is the rule I've always encountered in my travels. Yes, airline tickets are different, and it is well known that you can purchase different kinds of tickets, refundable, non-refundable, etc. No such choices with Hurtigruten... They just steal your money! And if it gives you satisfaction to rub in the fact that I didn't buy insurance or read the fine print, OK, it's a mistake I will never make again (booking with Hurtigruten). Sergio
  9. cruisingmad

    Beware before booking with hurtigruten!!!!

    I have been so surprised at the reluctance of those who have expressed their inability to recognize a business practice that is so unfair that they will forfeit your very significant deposit even if you cancel the day after your reservation. I will maintain forever that this is a very unfair business practice, with no economic justification, and the fact that so many people are willingly to accept this practice without even a whimper is really disturbing. But don't worry, those of you who don't care if your travel company operates like a thief... I know how to avoid such companies in the future (never had the misfortune of dealing with any other than Hurtigruten despite my extensive travels. Thanks for all your advice! Sergio
  10. cruisingmad

    Beware before booking with hurtigruten!!!!

    I have never heard of non-refundable deposits in cruises and I've done a lot of traveling. I do reside in the US, where this unfair practice is not common, and perhaps Europe is burdened by all sorts of govt regulations to "protect" their precious companies. Either way, the practice of forfeiting your significant deposit regardless of when you cancel your reservation is patently unfair and it would help the consumers in Europe to develop some resistance. I am familiar with sliding scale deposit policies, and it's reasonable to expect even an administrative charge to cover the expenses of processing the reservation. The closer you get to your sail date, the less deposit you get. In my case, there were MONTHS in advance and Hurtigruten would not return my deposit. On top of that, Hurtigruten does not even respond to appeals to their corporate HQ in Seattle; not even an acknowledgment. Terrible customer service on top of everything!
  11. cruisingmad

    Beware before booking with hurtigruten!!!!

    This conversation has been going on for too long... All I hear from the defenders of Hurtigruten is that I should have read the T&C and that I should have bought travel insurance. Fine! I got it! Hurtigruten has nothing to fear from the legal side. But can any of you who defend this policy make an actual "judgment" as to the FAIRNESS of this policy? Don't tell me that Hurtigruten does not have to justify its policies.... I know that! But that doesn't mean that anyone with an ability to reason can examine this policy of forfeiting the deposit and judging as to whether it's fair or not. Try it, it doesn't hurt. As of now nobody has defended this policy on its merits, only on the fact that Hurtigruten can formulate its policies as it pleases and can protect itself legally. That is not an argument. And as far as I'm concerned, Hurtigruten is the loser.
  12. cruisingmad

    Beware before booking with hurtigruten!!!!

    This is not a "rant", whoever you are, but a way of expressing my outrage at an incredibly unfair deposit policy, and alerting others as to the risk they take when they book with this outfit. You can continue to harp on the fact that I didn't "read the fine print" or buy travel insurance... Fine! That doesn't make the policy any fairer; it just protects Hurtigruten under the law. It is the FAIRNESS of the policy that I'm complaining about, and letting others know about it. I certainly did not know about it and I wasn't alerted to it when I made a $900 deposit. It is still a THEFT!!! And I know where the caps key is and I choose to write my posts as I see fit. If you don't like them, don't read them.
  13. cruisingmad

    Beware before booking with hurtigruten!!!!

    Frankly, Digiti, whether people "support" me in a bulletin board is irrelevant to me. I realize that people find great entertainment on social media, but I'm not one of them. I've stated my case, that forfeiting your entire significant deposit upon cancellation, regardless of the timing of such, is incredibly unfair. Whether there are any legal recourses available, there aren't any, because as you well point out, the devil is in the details (very small print). To me, that's just not right, or at least the representatives that take your reservation should make very clear of the risk you're taking, which is NOT commonplace in the industry. The incident has taught me several lessons, and I will continue to alert others as to a policy that they may be unaware of.
  14. cruisingmad

    Beware before booking with hurtigruten!!!!

    In a free market, a business will thrive or fail based on its ability to serve their customers' needs. Its policies should reflect this goal or else it will fail. That is, unless the business is subsidized by a paternalistic govt that may prevent competition from providing better services. Its policy is unfair, and I don't care if it's published in the fine print. Hurtigren will live by its policies and I, as a customer, will NEVER (sorry for the shouting, but it's for emphasis of certain concepts) deal with them again, and will make that clear to anybody that asks me about the company's policies.
  15. cruisingmad

    Beware before booking with hurtigruten!!!!

    Sorry, but that's not a business justification at all... Screwing their customers and not even responding to their correspondence is Hurtigruten's "business as usual". Sergio
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