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About rrt737

  • Rank
    Cool Cruiser

About Me

  • Location
    Estero, FL USA
  • Interests
    cruising, golf, tennis
  • Favorite Cruise Line(s)
    Royal Caribbean
  1. Anyone else have an issue when trying to redeem their casino certificates? I just booked a future cruise while onboard the Harmony last week and was told by both the agent and the casino hostess to just call RCCL when I got home and they would apply the casino earned credit for me and my husband to the new booking. I called RCCL and they told me to call Casino Royale number to do this. After waiting 45 minutes on hold, Casino agent told me they would have to rebook the cruise at today’s rate and promotions in order to use the certificates, which means the cruise rate is slightly higher and I would lose additional $100 onboard credit which was offered for booking while on ship. Casino agent told me they didn’t understand why the ship staff told me I could just have the credit applied to current booking. I feel like I’m getting the runaround from RCCL. Regular RCCL agent told me to call back tomorrow and they would look into this.
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