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About Lindy028

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    Merseyside. U.K.
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  1. That wasn’t my choice, but the video is very good. However, I keep singing Onward Christian soldiers in my head, marching as to war, is not a good connotation so I need to think of something else to focus on! Four Azamara ships to choose from is, however very, very good!
  2. I hear what everyone is saying, from both sides of the argument, but for me the one thing that has kept me going re cruising, has been experiencing Azamara as it was! The fantastic crew, the Officers and Captains who interact with passengers so well, so much more than any other cruise line I’ve been on! That is what they need to keep, no other RCI ship had that intimacy, that is what I am looking for, I hope Azamara can keep that unique quality, if not then we will reconsider our cruising options.
  3. Not unexpected, but so sad. I know we’ll have to wait to see how things go, but every time things change on Azamara we end up paying more and the poor crew end up doing more work and working longer hours. RCI. have never been totally committed to Azamara, so in that sense maybe things will improve. The thing is, I know so many cruisers who have always preferred the bigger ships, who are now saying they think they’ll only choose smaller ships going forward, obviously as a result of the Pandemic. Maybe RCI have missed a trick! This must be a huge amount of stress for the crew on top of the wo
  4. So sorry to read this, I know how loyal you have been to Azamara and this must feel like a kick in the teeth. Our cruise was the first to be cancelled by Azamara, we were fed up waiting for our refund and finally did a chargeback on our Amex card, after waiting 4 months. Richard Twynam leaving and then Larry has really left all Azamara’s loyal cruisers with no voice or support. I had a lot of email conversations with Richard over the drinks package changes and he went out of his way to help and explain things. Sadly I do believe the Azamara we all knew and loved has gone, not just because of C
  5. Yes, you are right, as rallydave said there are different reasons for registering a dispute, and non delivery of goods and services is most definitely one. Our cruise was the first Azamara cancelled on 10th March and we have heard nothing apart from confirmation of the 25% FCC we were given as compensation. We have had hardly any help from our TA, so we eventually did a chargeback on our Amex card. Just find the payments on your relevant statements, click on the amount to be disputed, a box comes up, at the bottom, it says ‘have a question about this charge’ in blue, click on this and it takes
  6. cinnamon, that is good to hear. Take care.
  7. I really hope that they fulfill their promise, but you should not have had to go through this at this time, you are grieving for your husband, and I am sure there are many things that need sorting. I feel somebody should have owned this for you and dealt with it! Take care!
  8. Nigel, thanks for that information, we have exhausted all possibilities, our insurance company are not answering the phone and just leave a message saying if this is related to Covid 19 cancellation, contact your provider. I am glad that you at least have had all your monies back. We will try the same thing, however I have no faith that with this TA we will get anywhere, but it’s worth a go!
  9. We have had nothing from Azamara since the notification on 10th March that our Quest cruise had been cancelled. I think we all naively thought that the promise of 100% refund plus 25% FCC meant just that, sadly it is proving to not be the case. Like many, we are sick and tired of being fobbed off with blatant untruths. I also agree with you that ABTA cannot move the goal posts retrospectively, would anyone have any confidence going forward if the government did agree to these new terms!
  10. Bonnie, thank you for reaching out to Corinne in this very upsetting time, I hope that she will receive her refund ASAP, that is the least Azamara can do.
  11. Corinne, my heart goes out to you and I am sending all my love and sincere condolences in these horrendous circumstances. I appeal to anyone at Azamara to realise that there are loyal cruisers out there who are in dire need of their refunds, I hope Bonnie reads this and can somehow get through to the powers that be, that some people are in very tragic circumstances and need some compassion! Take care of yourself and know that although many of us on these boards have never met, we feel we have come to know you a little bit through these boards. I wish you the strength to come through the diffi
  12. We have not yet had this email, we are still having problems with out TA who keep quoting ABTA’s guidelines, it is all very frustrating, especially when we got an email from Azamara the day our cruise was cancelled, stating we would get a 100% refund and a 25% FCC. We were glad that Azamara had eventually made the decision we all knew was coming, and that we would get all our money back. So five weeks on from when our cruise was cancelled, we have no money back and no clear idea of when we will get it. Our CC company had refunded our deposit back onto our card, but this has now been rever
  13. That is much clearer, however we have only been promised a refund of our deposit on 31st July, if we don’t book another cruise. We have no idea when the balance will be refunded. We have an idea that they have received the refund from Azamara, but obviously we cannot confirm this. I feel for people who are being made to wait for a refund, who need the money to get them through the next few months. By the time we get our deposit back, they will have had our money for 10 months. I do think ABTA have brought this in to stop people doing chargebacks on their credit card. We have one of the
  14. I agree that it is impossible to get a straight answer to our questions, at the moment we are in unprecedented territory, but a little honesty and clarity would be helpful. We are both retired so have income coming in, sadly there are people out there who cannot afford for this money to be tied up till goodness knows when, they need that money to get them through, what will be difficult times. We all know that Azamara are not the cheapest so we will all have a fair amount of money tied up, we also know that we pay the balance far in advance of our cruises. We will not be cruising with anyone
  15. We have just come off the phone to our TA and we are fuming. We have been told that they guarantee our deposit will be refunded on 31st July, if we do not use it as a FCC, the balance they cannot guarantee, as they have cancellation penalties for flights and hotels that they are trying to negotiate! Every time we quoted the 2018 legislation she said they were following ABTA’s guidelines. We pointed out that guidelines are simply that, guidelines, whereas Regulations are in fact, law. It would really help, as sunlover33 stated above, if we had some idea what timeline Azamara are working to or a
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