Early this month we sailed in the Yacht Club on the Seaside. I read the cruisecritic boards for about a year before our cruise and I found most other peoples experiences true for our cruise, except for one big thing: The Food in the Yacht club was not good - and the service in the restaurant was terribly slow. Also, the matire d was absolutely horrible. Hands down the worst cruise food we have had in a dinning room on a cruise ship before (have sailed NCL, RCCL, Disney, Carnival, Princess)! We live in a major city and travel frequently, we are foodies who love good food whether that is at a mom and pop shop or an expensive restaurant. Yacht Club food was not good. We loved the rest of the YC experience though, even more so than the Haven. However, Haven's restaurant is much better than Yacht Club.
I was expecting so much better, we were really let down:
Food was tasteless!
Food did not always match description in the menu.
Some dishes were prepared wrong.
Service was painfully slow - even after bringing it to the servers attention many times.
We had to practically beg for refills of our drinks - reminding our serving team over and over.
The servers were nice however you can tell they are understaffed and overworked.
The maitre d only checked in and visited with select tables - not everyone!
Speaking of the maitre d - the one currently on the Seaside has a very unfortunate attitude. We were a table of 9. On the first afternoon when we boarded we were asked our preferred dining time for our group of 9 and we agreed on 730pm. We showed up at 7 and checked in to let them know that we would be in the lounge and to let us know when the table was ready. 7:30 came and went, 7:45 came and went, at 8 I went up to see how much longer. I was told maybe in another 10 minutes. Now it's 8:30pm. I go back upstairs and was told sorry, our group would have to eat at separate tables, that they could not accommodate our large group. WHAT!? After an hour of waiting past the time we were told? At this point we are starving and we have a show we need to catch in an hour so we sit down at two separate tables and were pretty shocked. After a few minutes I notice a row of four 2 tops no one is sitting at. I point this out to the maitre d and ask if he could move those together to accommodate our group, and that we are likely now going to be late for the show. His response to me with a very annoyed attitude was "No that won't work, we would have to move those tables together, that would not work. We will try to accommodate your group tomorrow. It is not my fault that another large party that got here at 5:45 is taking so long" at this point I am flabbergasted at his response. I am unsure if he is just having a bad night or if he just should not be employed in the hospitality industry, but I was upset.Not the way I envisioned my first dinner in the YC. That is not the way to be treating guests. I sit down and tell my husband I'm going to concierge to ask for the Yahct Club Manager. As soon as I finished my sentence the Maitre D shows back up and says. "we will move those tables together if that's what you want" I said absolutely that's what I want - thank you! As we stand up to move the couple dining at the table next to us tell me "good for you!". After dinner he asked us how our dinner was, and we said good thank you as we raced to meet a butler to take us to the show. That was it - he never approached our table the rest of the cruise. Unacceptable!!
We opted to eat at the Teppenyaki and Butchers Cut that week - received excellent service at both and the food was in a whole different level than the Yacht Club Food.
The buffet on the pool deck was nice, but also nothing special. We checked out the main buffet towards the end of the cruise and we thought the food tasted pretty good there! Infact we all felt the pastries in the regular buffet was alot fresher than what they were serving in the Yacht Club!
To end on a positive note: The server we had for lunch the first day(I wish I kept his name!) asked us how dinner was going, and said he wished he was our server. We said we were pretty unimpressed to say the least. He asked if we liked Indian food? We said yes. He told us to come to the restaurant the last night of the cruise and that he was going to have the chef prepare something special for us. The last night, true to his word, they brought out several indian dishes as appetizers. This was the best tasting food we had in the YC dining room the entire week!