linzi000

Thank you. I will book my transfer for 9.15 :)

Thanks for the great review and Photos. Really enjoyed reading this.

My fiancé and I will be boarding Allure of the seas on 23rd of July from Rome and I would like to know what is the earliest time we can board the ship? We want to get there as early as possible and need to know times in advance as we are going to book private transfers from our hotel.

Can't wait for your review!

Don't know if you have been to Paris before but I can tell you it is amazing :)

My boyfriend and I will be on the Allure on 23 July from Rome and we are staying in Rome for 3 nights pre cruise. We are really looking forward to it.

Hope you have a fantastic time :D

I would also love to see these too :D

Sorry for the delay with the update. It's been a busy week.

I emailed mbayley@rccl.com and got a call back the same day from a really helpful lady in the UK, the problem was resolved and I was given onboard $ as a "goodwill gesture" for my troubles.

It's amazing how fast problems can be resolved when you use this email address to complain. Just wish it could have been resolved this quickly in the first place and then it would never have come to this.

Oh well all's well that ends well :rolleyes:

Thanks. I will try emailing both. I will let you know how it goes.

Hi from Australia I had a similar problem, emailed Miami telling them I was going to cancel booking as couldn't get a straight answer from the call centre low and behold had a call from the Sydney office that I didn't think existed anymore everything sorted :mad: definitely shouldn't have got to that tho

I think I might give this a try just to see if it gets me anywhere.

I have emailed Adam Goldstein twice about 'Guatamala'.

 

I don't think they realise just how bad the service really is:eek::eek:

I think I will need to try this. To be honest I don't think it will make a difference but the more complaints he receives about this the more likely the issue will get looked into hopefully.

Has anyone ever emailed the chief executive? Would this help speed things up? Xx

This also happened to me. It took 1 month to get the names sorted then last December I amended our flights and after that they kept sending me the invoice with the old flights on. It has took 4 months (December till April) and lots of phone calls and emails to finally get the new invoice sent.

I was told last Sunday that I would get a call back last Tuesday to discuss some form of compensation/goodwill and this still has not happened so I'm going to have to call them back yet again.

I'm not a happy bunny!

I'm sorry to hear you have had to go through this. I no someone with a similar condition to you and I can only imagine the stress and worry this must have caused you.

This has put me off using BA in the future. The way they have handled this is terrible.

Good - Entertainment, food, drink and Service on the ship is excellent.

Bad - UK after sales customer service is absolutely terrible. I changed my flights and I have asked for a confimation invoice to be emailed to me 3 times and 3 time they have sent me the invoice with the old flight details. They just cant seem to comprehend the fact that I have changed my flights. Im still trying to get them to resolve the issue :rolleyes:

Great Review! :)

These photos are fantastic, Thanks for sharing!

Thanks for the information. Ill probably just upgrade to the Premium Package insted of the Ultimate :D

Does anyone know if Starbucks coffee is included in the Ultimate drinks package?

I booked the All inclusive offer directly through Royal Caribbean and was told I could upgrade the package to Premium or Ultimate onboard. Im going to upgrade to Ultimate as soon as I get on :D

Im booked on Allure on 23rd July but the drinks package doesnt show on my reservation yet. It only shows on my invoice which, as far as im aware, is normal. :)

great photos maxxedobt2

This is a great thread! Im staying in d737 on emerald next march and iv seen some of the pics of the balcony of this cabin on here but does anyone have pics of the inside of this cabin in either emerald/ruby/crown? Thanks in advance :)