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Posts posted by herdingdogmom

  1. It has been reported from those on board that they are down one azipod as of last night.  The refueling/supply stop in Honolulu will be later on March 22 now.


    I wonder if HI will let the ship be repaired there if passengers stay on board?  If not, how much longer than usual will it take to get to a west coast port on one azipod?

  2. If you paid your cruise fare to a travel agent, the refund may go to the travel agent who then needs to forward it to you.  I don't know if the process is the same in the UK as it is in the US.  I saw a post from someone denied boarding on the Feb 6 cruise and they received their refund right at 2 weeks.

  3. To OP - We have been through the 100% refund process before with NCL.  Re: your questions:

    1. Flight change/cancellation reimbursements are only done by submitting your receipts via their online form and creating a case number.  Also include both of your notice letters since one is for "reasonable" expenses for the change to Singapore and the other is the up to $300 for the cancellation of the cruise. This process can take a couple of months.  Harping on them will delay the process further.  NCL assigns one or two low level employees to this task.

    2.  Refunds are in a week or maybe two, but are not lump sum.  It will be in the amounts of each payment made and will go back to the form of payment.  If you paid final payment to your travel agent, it could take longer as it goes to the travel agent first.

    3.  The cruise next certificates will be credited back to your NCL account.  Once they are in your NCL account, you will need to sell them on ebay or the like to recoup any cash value.





  4. 1 hour ago, mking8288 said:

    Where's the Jade heading to now? Isn't she supposed to be at Phu My or Ho Chi Minh City by now, per AIS data filed.  Revised itinerary, perhaps, anyone else has info on this.


    Apparently, the itinerary was changed.  2 sea days and next port is Chan May.  Then doing the Vietnam ports in reverse order on the way back to Singapore.  

  5. 6 hours ago, Bevi65 said:

    It's all a bit odd. I predict a cancellation announcement within the next few days.

    I think you are right.  Things are changing rapidly in Singapore with the new cases in people who had not traveled to China.  Also, the reported cases in the French Alps that originated from a man who was in Singapore for 3 days last month.

  6. 1 hour ago, Masekr11 said:

    We had the same experience when calling NCL. One supervisor recommended emailing Vivian Ewart, VP of Guest Relations. It’s a long shot, but maybe if enough people do it NCL may decide to do the responsible thing and cancel/offer credits.  The email address they gave us was: Askvivian@ncl.com

    The current VP of Guest Relations is Katty Byrd.  No idea what the email is, but maybe ask the social media contacts for assistance in escalating the issue past the call center reps?  socialmedia@nclcorp.com

  7. The OBC from NCL due to a price drop is non refundable.  No refunds or rebooking after final payment for a price drop.  

    the NR OBC can not be used to pay the DSC/daily gratuities.  As mentioned, it can be used for any purchases on board (specialty dining, drinks, photos, spa) and it can be used in the casino.

  8. I can’t help you on the overnight.  I’m not sure NCL has done those very often.  3 years ago we embarked Sydney and were not able to get back off before sail away.  It had something to do with the immigration forms we filled out.


    My guess is that is related to the staffing by the port.  Best to try to contact the port and ask about check in times at night.  The Australia/NZ board may also have some good info from other lines that do overnights.



  9. Sounds like a difficult cruise.  You could be charged for your no show specialty reservations if before the cancellation period.


    Easiest to have the reservations changed to 6 by those that have the early reservations.  Your son or DIL will have to call NCL.  You may also need to call to cancel the reservations for 4 you have made that you will not keep.  May be a good idea to warn the restaurant managers on board about the eating habits so other specialty diners aren’t grossed out too.  

  10. 1 hour ago, Petoonya said:

    No, see  as I said on my initial post I know I can purchase shore excursions in advance and not concerned about the $50 credit. It’s the $1000 credit we plan to share between 3 couples  that is concerning us. 

    As has been explained, you can call the Miami Shore-Ex desk to book excursions and they will be charged to your onboard account if you have the $50 Shore Ex perk.


    What may be confusing you is the sharing of your TA OBC.  To share OBC, you must go to Guest services onboard and fill out a “transfer” voucher.  Shore Ex can’t do this for you when you book on board.  So you would be standing in two long lines if you wait to book on board.

  11. 1 hour ago, Seaside maid said:

    I am checked into the Hilton at Miami airport, so would there be anywhere nearby to buy it.  Also a very long shot but anyone have an idea on price in Miami.  I'm not trying to penny pinch but onboard, cheapest bottle is $95 where as I can get a pack of 2 bottles of same brand for £47 in the duty free in UK.

    Thanks for the tip about the checked in luggage, I can remove it in hotel before embarking.

    Ask the front desk or concierge at the hotel.  It looks like a Publix grocery store isn't too far away.  Also, the bar at the hotel may sell you a bottle, but I don't know how good their prices would be.

  12. 2 hours ago, pghflyer said:

    Ours will be second day because we don't leave until 7PM, but if it is frowned upon, I will definitely hold off on printing, lugging across 2-continents,  and trying to find 30 cabins. Makes life easier. Thanks for sharing.

    Delivering reminder flyers yourself outside rooms is not frowned upon by NCL.  What they discourage is having the crew deliver them for you.  I have heard that on the mega ships they tell you there is a fee per room delivery.


    With such a small group,  it is best to deliver or email reminders.  Turn out can be low otherwise.  


    Enjoy and have a great cruise.

  13. 34 minutes ago, mking8288 said:

    Shouldn't be too difficult to hail an Uber to make that 3 to 4 hours drive (in 6 lanes of traffic) north on the I-405 Freeway ... a distance of only 120 to 130 miles. 


    AIS data giving ETA arrival at San Fran around 5:15 am local time +/- 

    The trip to SB would be the 405 to the 101 and could take many hours depending on traffic.  I do not miss LA


    Welcome to SF.  The sail out is unmatched!

  14. 1 hour ago, bob brown said:

    We are spending two days with my sister-in-law in Walnut Creek, then Amtrak California Zephyr to Winter Park, Co., two days there with friends, then train on to Denver airport, and fly back to Florida.

    14 hours ago, Turtles06 said:

    Thanks!  No we aren’t, but we will be spending a few days in SF (and seeing Hamilton there, our fifth time 😊).

    We are 10 minutes from Walnut Creek.  It is rainy and chilly here. Bundle up.


    Looking forward to the review of SF Hamilton. We saw the NY production in November, but haven’t been to the “local” SF show yet.

  15. On 1/18/2020 at 1:57 PM, Turtles06 said:

    LOL, you have a good memory. 😂  I do miss Huatulco.

    We were saddled with Puerto Chiapas 2 years ago on the Sun.  Thanks to your review, we didn’t try an excursion.  Unfortunately it was one of 6 ports on a 15 day cruise - such a waste.  We did get to Hualtulco though.

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