stevens397

So trip over.  Norway is beautiful but sadly, would have been breathtaking with blue skies, which we did not have.  Room was fine tho the wall between us and the next suite was paper thin.  Heard the guy in the next cabin with a hacking cough for 12 days!

NCL is a casual cruise.  I take that to mean slacks and a nice shirt for dinner,  I was astounded at the dress on this cruise, unlike on our first NCL cruise.  The number of people showing up for dinner in shorts and tee shirts was astounding to me.  

Le Bistro was fantastic and really felt like an upscale experience.  Cagneys was fine but La Trattoria was unimpressive.

We moved to NCL for our last cruise - 15 days from Buenos Aires to Santiago.  When I saw I could get the Owners Suite for less than what a Veranda Suite cost on the more upscale cruises, it was a no brainer and we were not disappointed.  It was a fabulous cruise.

My biggest issue was the days at sea.  There was never one lecture or musical presentation (in a cocktail lounge) during the day. The only activities were games that you had to pay to participate in.  How about a lecture about the next port?  

We are now Gold with NCL but my guess is this will be our last cruise. Oh yes, the staff was uniformly exceptional and that certainly garnered some points.  Just not enough.  Maybe we will mellow based on the thought that this one may have been an outlier.  No , I did not spend 12 days upset about what happened to start this thread.  These are clearly First World issues!  

Ah - but all cars sold by Lexus are expensive!  But really Stephen, I'm fine and even NCL acknowledged that I was treated poorly.

4 minutes ago, EllieinNJ said:

I went back over this thread twice and cannot find where you resolved this but am happy for you and hope you enjoy the cruise 

You're right - apparently the posting disappeared but I promise it was there.  I mentioned the travel agent so it was probably removed.

The gist of the post was that after 45 minutes on the phone with NCL - most on hold - they told me that they hold told the agent that the deal would change. She swore it never happened, spoke to the original NCL agent who confirmed it and they made it up to her and to me. She was really fuming.   I think the basics were that as a client, they couldn't care less how I felt  but they were reticent to make a travel agent from one of their major booking agencies look bad so they capitulated.  Whatever - worked for me.

3 hours ago, EllieinNJ said:

Getting back to the OP's problem NCL has been running the same promos it seems forever so even if it was rebooked they should have gotten all the promos.

Original booking had $50 excursion credit per port PER PERSON plus 250 internet access per person.  Those two are worth $450. But if you read the thread, you can see that they agreed to reinstatethat which they took away AND they gave me a $450 credit (totally unexpected) as they said the price went down.  It was maddening but glad I spoke up.  And from reading the rest of the posts in this thread, seems they are not usually that responsive.

Got it. Thanks for the clarification.  Now the only thing we have to worry about is the weather!

5 minutes ago, Notnewtoit said:

It's the rule, it is reported in 10,000 posts here and is actually logical (cancel is cancel, book is book). Sorry you feel burned but caveat emptor, it is no secret.

Apparently you are much more knowledgeable and experienced than I am.  Cancel was not only never mentioned but my confirmation number remained the same.  I would assume if it was cancelled and rebooked, the confirmation number would have changed.  Doesn't that at least sound reasonable?

Apparently

We will be taking our second NCL cruise next month - 12 nights to the Norwegian Fjords. Our first was 15 nights in South America.  The first trip we reserved the Owners Suite and this trip the Penthouse Suite.  We have given a lot of money to NCL.  A bit over a week ago, we saw that a larger Penthouse Suite was available and asked if we could upgrade for a reasonable fee. We were able to upgrade for $300. Today we found out that because we changed our reservation, they changed - meaning REDUCED - our benefits, taking away $50 excursion credit for 7 ports ($350), additional internet minutes and telephone minutes.

So let me get this straight - I paid to upgrade and ended up with having benefits removed.  I spent 45 minutes on the phone with NCL today and in the end, the Supervisor said Too Bad.

Second and last cruise with Norwegian.  Talk about penny wise and pound foolish.