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kavok

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Everything posted by kavok

  1. When I asked to switch, I was unsure if the benefit would transfer, which is why I asked the question originally. I was told an incorrect answer by Carnival, and now I obviously don’t have it. I will call back again and ask for an OBC (good suggestion), and if by chance I get something, that method works for me. But seeing as I wasn’t able to get something the first time, I am skeptical Carnival will correct their mistake. If anyone has any tips on how to get CCL to deliver on making it right, via OBC or otherwise, I definitely appreciate any other suggestions. I definitely would feel better giving the hard working crew the gratuity they deserve.
  2. I booked Carnival Cruise with a “included Prepaid Gratuities” perk in the deal. I later wanted to make an optional change to my cabin location, realizing that there may be fare charge to do so (which I agreed to pay). However, I specifically confirmed with the Carnival agent if the “included gratuity” benefit would be shifted onto the new cabin fare. I was assured by the Carnival agent it would be, but turns out it wasn’t. Carnival admitted messing up, but there was no way they could figure out how to put the “included gratuities” back on. I know how the cruise gratuity system works, so I feel bad for the staff if I tell the desk I don’t want to pay them. But at the same time, I shouldn’t “have to” pay them because essentially I already did in booking a higher fare with gratuities costs essentially baked in. Thoughts?
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