I cancelled all my on board purchases for our March 19, 2020 cruise and it was refunded within a few days. I have not heard a thing from HAL about the cruise refund. It’s coming up on 60 days now. Our cruise was within the first week of cancelled cruises, there is absolutely no excuse for my refund not to have been processed yet. When it hits the 60 day mark I’m going to contact my credit card company. I’ve had refunds from 2 airlines and a hotel reservation made through Expedia come through recently. I’m not willing to write off this kind of loss. I honestly think that if they were handling this in a timely manner, more people would be booking future cruises. They are losing customers right and left!