Jump to content
Cruise Critic Community

Viking Cruises

Members
  • Content Count

    881
  • Joined

About Viking Cruises

  • Rank
    Viking Guest Relations ~~ Woodland Hills, CA ~ Verified Account

About Me

  • Location
    Woodland Hills, CA
  • Interests
    http://www.vikingcruises.com/

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Dear retiredrunners, We are concerned by the experience you’ve described, and would appreciate the opportunity to learn more and further review your flight options. As Peregrina651 helpfully suggested, we invite you to email tellus@vikingcruises.com with your booking information so we can follow-up to review your flights and address your booking experience thus far. We hope to hear from you, and thank you for bringing this to our attention. Best, Viking Cruises
  2. Dear @actuaryh, We’re disappointed to learn of your friend’s cancellation, and hope the accident preventing them from travel isn’t too serious. We recognize your concerns, and would be glad to review the details of your situation further. You’re invited to email tellus@vikingcruises.com with your booking information, and we hope to hear from you. Sending our best wishes to you for the week ahead. Best, Viking Cruises
  3. Dear @cocopico, We hear your concerns and did want to take this moment to offer some clarity regarding our recent communication about the hospitality and day rooms in Santiago. While guests with Viking arranged transfers and flights departing in the evening are most certainly welcome to take advantage of the hospitality room, those guests with flights departing after 11:15 p.m. will have access to a day room. We hope this helps and kindly invite you to contact us at 1-855-300-3970 should you have any lingering questions ahead of your voyage. We look forward to sailing with you soon! Warmest, Viking Cruises
  4. Dear @Spiiffy, Great question! We have looked into this and are happy to confirm that the Christmas décor on board is synthetic, so guests with allergies need not worry. We hope this helps as you and your loved ones begin planning your 2021 holiday travel, @Spiiffy and kindly welcome any and all pre-cruise inquiries at TellUs@vikingcruises.com. Warmest, Viking Cruises
  5. Dear @TexasTraveler54, We appreciate you bringing this to our attention and invite you to email us at TellUs@VikingCruises.com with your booking number so that we can look into this for you. We hope to hear from you soon, and wish you a lovely day! Best, Viking Cruises
  6. Dear @GoldenBailey, Thank you for your desire to extend your river journey with us! While at this time we do not offer any pre- or post-cruise extensions in Nuremberg, we have taken note of your interest for further review. We hope this helps as you finalize plans for your upcoming voyage and kindly welcome additional questions at TellUs@vikingcruises.com should you wish to speak with us more directly. We look forward to exploring with you, Viking Cruises
  7. Dear @TravelingT Thank you for bringing this to our attention, though we wish you hadn’t experienced such disappointment at the planning stages of your journey! We wanted to take this opportunity to clarify that it seems there may have been a misunderstanding as to which departure date you desired to book for this cruisetour; as you have noted, there is indeed an included hotel stay at the beginning of the Pharaoh’s & Pyramids itinerary, which means you would be boarding Viking Osiris on May 15, 2021 though the overall tour begins on May 12. According to our resources, we suspect this may have caused confusion and subsequently an inaccurate quoted price. Although we regret the inconvenience this has caused, @TravelingT, we are grateful to have collected this feedback about your experience calling in for internal review. We hope this helps and restores your faith in Viking, nevertheless we would welcome additional comments at TellUs@vikingcruises.com should you wish to share more. Warmest, Viking Cruises
  8. Dear @beachgal, Though we deeply regret the refund delay and subsequent communication you have described, we are grateful that you’ve alerted us to these events. If you haven’t already, please reach out to us at TellUs@vikingcruises.com with your booking information so that we may investigate the above mentioned circumstances and offer assistance where possible, as well as hopefully restore your faith in Viking. We hope to hear from you soon. Kind regards, Viking Cruises
  9. Dear @frickwg, Welcome home, and thank you for taking the time to review your recent voyage through the North Pacific Passage, as well as providing the cruising community with your valuable post-cruise feedback. While we are delighted to learn you plan to continue exploring with us, we acknowledge that some aspects of the Viking experience you’ve described were not as enchanting as you’d envisioned; we would be happy to discuss your comments at TellUs@vikingcruises.com should you wish to share more. We appreciate this chance to respond, and we hope to welcome you aboard again soon. Have a spectacular day! Warmest, Viking Cruises
  10. Dear @SoccerMom#3, We’re happy to chime in to assist. Our Cruise Critic community is encouraged to contact us directly at TellUs@vikingcruises.com; both river and ocean comments or questions are always welcome! Looking forward to hearing from you. Kind regards, Viking Cruises
  11. Dear @skiladyldp The experience you describe isn’t typical, and we’d like to take a moment to apologize for – and clear up – any misunderstanding. Typically, our Silver Spirits Beverage Package can be purchased on board, as well as prior to departure. We are interested to learn more about what you observed so that we can coach ship staff and ensure consistency across our fleet. When you have a moment, please send your booking information to us at TellUs@vikingcruises.com. Thank you for the opportunity to chime in; we hope to hear from you soon! Kind regards, Viking Cruises
  12. Thank you, everyone, for sharing your comments regarding Viking Orion’s call in Vancouver in the coming weeks. Although we remain confident that your overall Viking experience will have been just as enchanting as you had envisioned by journey’s end, we want to take this opportunity to apologize for any inconvenience this adjustment has caused. We assure you that your concerns have not gone unheard. Additionally, while we regularly monitor these boards for all ranges of guest feedback, we always invite you to reach out to us directly at TellUs@vikingcruises.com should you like to discuss any lingering trepidation or inquiries about your individual booking. We are grateful for this chance to chat with you all, and look forward to enjoyable explorations ahead. Kind regards, Viking Cruises
  13. Dear @fireval911, Though we regret to learn of the inconvenience you’ve described regarding your pre- and post-extension transfers, we are grateful that you brought this to our attention. To take a closer look at your individual booking and offer assistance where possible, please send us your reservation information to TellUs@vikingcruises.com where we would be happy to better address your concerns. We look forward to hearing from you, and thank you for detailing your experience here. Warm regards, Viking Cruises
  14. Dear @Drl75 Welcome home! We sincerely regret to hear that your sleep was interrupted by engine noise, and are interested in discussing your experience in further detail. If you haven’t already connected with us, please email TellUs@VikingCruises.com with your booking number so that we can arrange personalized contact. We hope to hear from you soon, Drl75, and wish you a lovely day. Kind regards, Viking Cruises
  15. Dear @cocopico, Thank you for taking the time to provide the cruising community with an overview of your time aboard Viking Jupiter! It is delightful to learn of your overall enchantment, although we do recognize your concerns regarding more advanced notice of time spent on motor coaches during shore excursions. We’ve taken note of your constructive feedback for further review, however we would love to hear from you at TellUs@vikingcruises.com should you like to share more about your journey. We appreciate this chance to learn about your Viking experience, and look forward to many more voyages together. Warmest, Viking Cruises
×
×
  • Create New...