For further clarification I am posting entire letter. I'm assuming that it's for people keeping and not cancelling booking.
I want to personally thank you for choosing Holland America Line for your upcoming cruise. These continue to be unpredictable times, but please be assured that Holland America Line takes the health and safety of our guests and crew very seriously.
To protect the health and safety of all on board, we are closely monitoring the evolving situation. Holland America Line has deep partnerships with the global health experts from the World Health Organization and U.S. Centers for Disease Control and Prevention, and together, we have developed enhanced screening, prevention and control procedures for our ships to keep guests and crew safe. You can learn more about our enhanced pre-boarding and onboard health protocols, along with other important information here.
Nevertheless, we understand our guests have questions about their upcoming vacation plans. In order to give guests greater peace of mind, Holland America Line is extending our Short Term Cancel Policy for cruises or Alaska Land+Sea Journeys departing through July 31, 2020.
For guests who choose to keep their booking as currently scheduled for departures between now and July 31 will receive the following Onboard Credit (OBC) amounts:
$100 per stateroom ($50 per person) for 6-day cruises (or fewer)
$200 per stateroom ($100 per person) for 7-day and longer cruises
If you choose to continue to sail with us, we will automatically apply your onboard credit to your booking. There is no need to call us.
Guests with existing bookings on sailings between now and July 31, 2020, who decide to change their vacation plans, can now cancel their booking up to 48 hours prior to sailing and receive a 100% Future Cruise Credit (FCC) for the amount of the cancellation fees assessed, less the cost of Cancellation Protection Plan (Standard or Platinum)
Future Cruise Credit can be used for another cruise in 2020 or 2021. The FCC must be applied to a new booking by Dec. 31, 2020.
FCCs are nonrefundable, non-transferrable and do not have to be used on the same destination that was cancelled.
If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Please consult with your Travel Advisor or Tour Operator for more information.
We also know that there are people with specific individual health situations that impact their ability to safely travel during these times. For those guests who are able to provide supporting documents from their health care provider, Holland America Line will issue them a Future Cruise Credit. For information on submitting a request with documentation under this “Compassion Policy,” please contact your travel advisor or our Reservations Department. This offer is available for guests booked on any sailing, regardless of departure date.
I continue to believe that travel has the power to change us and our world. For 147 years, Holland America Line has been a recognized leader in cruising and weathered many storms. We look forward to introducing guests to new places, people and cultures for years to come.