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miaandmum

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  1. Thank you for all your replies. Just watched a youtube walkthrough video on Iona. Wouldnt be happy to get a promenade cabin at the front!! there seems to be more available than booked (or by the laundry) so have decided to plump for select. About £200 more but with free parking and £60.00 obs am happy to spend the extra on choosing from what limited cabins are left. No to the upgrade too. Thanks everyone 😊
  2. You can never be too late - I appreciate your reply too! Thank you 😊
  3. ah thank you both. Thats really helped me 😊
  4. I am looking to book a cruise on Iona on 23 October this year. Ive booked select in the past but I am thinking of booking the late saver as its working out quite a bit cheaper, even taking account of the free parking and free spend. If I were to go ahead and book the late saver it says you dont get complementary shuttle bus. Is this correct as no one has ever checked me on and off a shuttle bus?
  5. Never said that Royal messed up as such as RC gave the contract to Eurofins to provide their tests and it was Eurofins who failed to provide the test. But, the way we were treated at the port, having the phone put down on me by RC staff when we were stranded, in need of help and in shock was a RC issue. To be fair, following my email RC agreed that the email received was not clear and could have been open to interpretation. We love cruising and RCI is our favourite cruise line. They have restored my faith in them but to be quite honest I will always be a little wary now whenever I book a cruise with any cruise line in future as I know how it feels now to be left high and dry and I wouldn’t ever want to be left in a situation like that again.
  6. Hello. I am sorry that I cant help but you are right there was (or still is) conflicting information on the website. I would hate for what happened to us happen to you or anyone else - it was awful AND humiliating. What I would would say is take screen shots of everything so if there is a problem at the port you at least have evidence to back you up. Perhaps if I had taken a screenshot which stated my daughter did not need a test they might have acted differently. Good luck with everything.
  7. Thank you SO much Sunshine3601 for replying to my thread. If you had not I would never have thought to email Mr Bayley. Well I did email and I have since had an apology and a full refund, something I would never have received without your reply to my thread. So, once again a massive thank you x
  8. No not fully vaccinated. Here in the UK vaccines have only recently been approved for 16 and 17 year olds (about 3 weeks ago) and thats when she had her first vaccine, along with all the others of that age in the UK who had been waiting for the government to allow them the choice.
  9. Thank you so much for your advice I will email Mr Bayley. We have the negative result from the port.
  10. Have already posted this under Anthem UK but thought I would give it a stand alone post as I dont want what happened to us happen to anyone else. Please dont judge until you have read what happened. We were denied boarding yesterday. It was heartbreaking, upsetting, we were given our suitcases escorted out of the departure lounge - no discussion, nothing. We were left stranded without easy access our car and shocked. No one wanted to help us we were ushered out like criminals. The reason - my 17 year old daughter had not provided a 72 hour PCR test!! Before anyone judges this is what happened. We booked last minute on 13 August. On 14 August we received our emails saying all guests between 2 and 17 needed a PCR test asking us to book via the link provided to eurofins. I followed the link and booked my test. i followed the link to book my daughters test and it said she needed to have her test at the port. I ‘assumed’ this was correct and didnt think to question it, as there was no problem when we cruised with them in July. I went along to have my test - my daughter even came with me! It makes no sense whatsoever for me to book mine and not book my daughter’s. Why would I do that - no one would. I received nothing to say I had not registered my daughters test. I had an email thanking me for booking my test. On 17 August I received 2 emails - one for me, one for my daughter. Both saying Your Healthy Cruise Update. It says the following Testing Vaccinated guests must bring the negative result of an rt-PCR test taken within 72 hours of sailing. We will email instructions on how to register for your complimentary test approximately 14-18 days before your cruise.Unvaccinated guests, 2-17 years old, must take a complimentary rapid antigen test at the terminal and receive a negative result in order to sail. We will email instructions on how to register in advance approximately 14-18 days before your cruise. Nothing on that email said about unvaccinated guests needing a PCR test. Again this misled me into believing all was good and that my daughter, as stated when we clicked the link to Eurofins, just needed to go to the port. We have been told we are not entitled to a refund as it clearly stated all guest 2 - 17 required a negative PCR test 72 hours prior to boarding. There is no discussion, nothing. We are wrong and did not comply. Yes, it did state that all guests needed a PCR test on 14 August email BUT Eurofins allowed us to believe it was not needed. It did not state the same on our last email (extract above) dated 17 August, (not one mention of a PCR test for unvaccinated guests) which led us to believe all was ok. We were never advised that they had not received a PCR booking for my daughter,, or that any alternative arrangements been logged. They would not believe there was ever a problem with the link provided by eurofins, despite protesting it makes no sense for me to book just my test and not my daughters. Please beware and dont let what happened to us happen to you. Check, check and recheck again. Take screen shots of everything as once a link is clicked you cant go back to prove what came up. Royal Caribbean are not interested, they will treat you like a leper, and will not engage in any form of discussion. Appalling. Oh and my daughters test at the port was negative!!
  11. PCR TESTING. I will share what happened to us yesterday. Please dont judge, as we followed the emails. We were denied boarding yesterday. It was heartbreaking, upsetting, we were given our suitcases escorted out of the departure lounge - no discussion, nothing. We were left stranded without easy access our car and shocked. No one wanted to help us we were ushered out like criminals. The reason - my 17 year old daughter had not provided a 72 hour PCR test!! Before anyone judges this is what happened. We booked last minute on 13 August. On 14 August we received our emails saying all guests between 2 and 17 needed a PCR test asking us to book via the link provided to eurofins. I followed the link and booked my test. i followed the link to book my daughters test and it said she needed to have her test at the port. I ‘assumed’ this was correct and didnt think to question it, as there was no problem when we cruised with them in July. I went along to have my test - my daughter even came with me! It makes no sense whatsoever for me to book mine and not book my daughter’s. Why would I do that - no one would. I received nothing to say I had not registered my daughters test. I had an email thanking me for booking my test. On 17 August I received 2 emails - one for me, one for my daughter. Both saying Your Healthy Cruise Update. It says the following Testing Vaccinated guests must bring the negative result of an rt-PCR test taken within 72 hours of sailing. We will email instructions on how to register for your complimentary test approximately 14-18 days before your cruise.Unvaccinated guests, 2-17 years old, must take a complimentary rapid antigen test at the terminal and receive a negative result in order to sail. We will email instructions on how to register in advance approximately 14-18 days before your cruise. Nothing on that email said about unvaccinated guests needing a PCR test. Again this misled me into believing all was good and that my daughter, as stated when we clicked the link to Eurofins, just needed to go to the port. We have been told we are not entitled to a refund as it clearly stated all guest 2 - 17 required a negative PCR test 72 hours prior to boarding. There is no discussion, nothing. We are wrong and did not comply. Yes, it did state that all guests needed a PCR test on 14 August email BUT Eurofins allowed us to believe it was not needed. It did not state the same on our last email (extract above) dated 17 August, (not one mention of a PCR test for unvaccinated guests) which led us to believe all was ok. We were never advised that they had not received a PCR booking for my daughter,, or that any alternative arrangements been logged. They would not believe there was ever a problem with the link provided by eurofins, despite protesting it makes no sense for me to book just my test and not my daughters. Please beware and dont let what happened to us happen to you. Check, check and recheck again. Take screen shots of everything as once a link is clicked you cant go back to prove what came up. Royal Caribbean are not interested, they will treat you like a leper, and will not engage in any form of discussion. Appalling. Oh and my daughters test at the port was negative!!
  12. Thank you, had to go with parking4cruises, which i believe is similar to CPS, which we use when on p&o. Have NEVER not got in with AB. We used them 4 weeks ago and looking back their car park across the road from one right opposite the terminal was being used for freight so although cruises are at reduced capacity they are only using a smaller area of parking. At least we get to try out another car park!
  13. Bad news for us, fully booked!!! car parking capacity has been reduced. anyone know of any other parking near the port?
  14. I noticed it was ok to book for 29th which is why im a bit worried. Nearly booked 29th but went for next week instead. Hope you have a great cruise too.
  15. Just booked a last minute cruise on Anthem next week and am now panicking. Have always used AB Parking and have never had a problem when booking. Just gone on to book and its only showing bookings for Disney on that day - 23 August! Does anyone know if this means no spaces are left for RC. Have booked last minute cruises in the past and have never not been able to book with AB.
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