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VacationCharlene

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About VacationCharlene

  • Rank
    Cool Cruiser

About Me

  • Location
    Alpine, CA (San Diego)
  • Interests
    Camping, hiking, cruising,reading,happy hour, geocaching!
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call
    ALASKA!! Now Norway

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  1. Not sure of what you are referring to but in case you are also visiting St. Anthony, Newfoundland Canada https://www.stanthony.ca/lanse_aux_meadows.php this link is for the L'Anse Aux Museum which HAL does have a tour to. Similar to what you make referenc You can also think about joining your rollcall, on this website, for others traveling to the same places. We are going on the Voyage of the Vikings in 2021 and there is a rollcall for that to view BUT I dont think anyone has written about what you are asking specifically as of yet. Best of luck and happy voyage
  2. IF the cruise lines are going to make it mandatory, a BIG IF, then they better bring their prices down ALOT for their excursions. You can usually book privately for about half the cost of those on the cruise line. Yes, I realize the cruise lines want to make a profit BUT make them more REASONABLE and it could work in everybody's favor. Here's to hoping cruising gets started, and continues, in a favorable manner 🙂 See you soon we hope.
  3. Terms & Conditions: August 12,2020 *Order $500 in Holland America Line Gift Cards in a single transaction and receive a $50 Promotional ("bonus") gift card. Order $1,000 in Holland America Line Gift Cards in a single transaction and receive a $100 Promotional ("bonus") gift card. There is no limit on the number of gift cards a guest can purchase. Qualifying purchases must be composed of gift cards that each meet the qualifying threshold of $500 or $1,000 US Dollars. Example: Single $1,000 gift card = qualifies for $100 bonus Multiple $1,000 gift card = qualifies for $100 bonus for each gift card Single gift card worth greater than $1,000 = does not qualify for a bonus *same applies to the $500 threshold Offer is applicable to orders placed from 8/12/2020 6:00AM PDT to 9/30/2020 11:59PM PDT, while supplies last. Holland America Line reserves the right to terminate this promotion at any time. All gift card purchases, and bonus gift cards will be denominated in USD. The Promotional gift card will be delivered to the recipient as a digital gift card only. No promo code is needed, and Promotional gift card will be automatically applied to the qualifying transaction. Promotional gift card expires on 12/31/2021. Gift cards may be used for purchases on board Holland America Line vessels or applied as payment to a Holland America Line cruise booking. This card may not be redeemed for cash, unless required by law. Purchases made on bonus gift cards are non-refundable after 12/31/2021. Bonus gift cards are non-transferrable after 12/31/2021. Holland America Line does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. Unauthorized resale prohibited. Complete gift card terms and conditions are available at hollandamerica.com/giftcardterms. Acceptance and/or use of this card constitutes acceptance of these terms and conditions, which may change at any time.
  4. We have visited Alaska, via HAL a few times. We prefer, and are scheduled for next May 3-17, 2021 the 14 day Explorer...this time roundtrip out of Vancouver on the wonderful Maasdam. This will be our first time starting in Vancouver verses roundtrip Seattle but quite honestly Seattle has become quite unattractive (to us) with the homeless taking over a large area and unrest. The 14 day agenda sees awesome, UNIQUE, places and so worth the extra week. You WILL be glad if you decide to pick the 14 day Explorer. Enjoy whatever you decide as it is ALASKA!!!!!!!!!! Safe travels
  5. Thanks for the heads-up. I went into my account at the Big Hotdog place and there it was..........I will wait a couple days before calling. Hope they find that switch that shows we are paid in full lol
  6. We too finally got our money returned to our credit card from our March 21st cruise....about 80 days total. No credit card dispute, no emails, a couple phone calls. We ARE ready for cruising next year. Hope to see you there
  7. I totally agree with you BUT this is where HAL could of saved themselves a lot of time, money, etc by being more forthcoming and keeping people apprised with emails etc. Not until recently have they started adding more information that has been very helpful. FYI I never called JUST to ask about my refund.......only at a time where I was booking another cruise and had someone on the phone! Can't wait for things to get back to "normal". Safe travels all!
  8. Please add VacationCharlene (Bill and Charlene) to May 3, 2021 14 day Great Alaskan Explorer Maasdam Thanks!!
  9. WE FINALLY MADE IT!! REFUND RETURNED. I have read on Cruise Critic ,for months daily posts, about refunds etc so I wanted to take a few minutes and try to HELP others understand about our refund and how yours may play into the equation. We had a 28 day Hawaii/Tahiti cruise booked and paid for. Cruise was going to be on the Oosterdam for March 21, 2020 roundtrip San Diego. March 7, 2020 was the beginning of the cruise cancellations and Pandemic. HAL officially cancelled our cruise on March 14, 2020. We filled out paperwork on BOTH HAL’s website and the big box store’s website on March 17th requesting 100% reimbursement of monies paid. We never disputed with the credit card company. We never called HAL until a few days ago, and because we were booking another cruise for 2021. Timeline is as follows: 74 days waiting from when HAL cancelled our particular cruise 3-14 to 5-26-20 71 days waiting from when WE officially cancelled the cruise 3-17 to 5-26-20 67 days from the actual cruise date to when booking processed to credit card 3-21 to 5-26-20 3 days currently waiting now (May 29th) for monies to show up on credit card with Cap One. They are always fast posting. Should see within a few more days. In addition, on March 14, just prior to us cancelling the cruise I had gone on line to my HAL account and cancelled shore excursions and other extras that we had pre-paid and got the money back to credit card next day. We had also paid for medical/trip insurance thru a private company, I called them as well in early March, and immediately got our insurance premium returned……pleasantly surprised. We live in San Diego so had no flights needed, so reimbursement not an issue. Hope this helps others in their wait for refund or FCC. IT IS COMING and we will be cruising next year!! 14 day Alaska and 35 day Voyage of Vikings 2021.
  10. WE FINALLY MADE IT!! REFUND RETURNED. I have read on Cruise Critic ,for months daily posts, about refunds etc so I wanted to take a few minutes and try to HELP others understand about our refund and how yours may play into the equation. We had a 28 day Hawaii/Tahiti cruise booked and paid for. Cruise was going to be on the Oosterdam for March 21, 2020 roundtrip San Diego. March 7, 2020 was the beginning of the cruise cancellations and Pandemic. HAL officially cancelled our cruise on March 14, 2020. We filled out paperwork on BOTH HAL’s website and the big box store’s website on March 17th requesting 100% reimbursement of monies paid. We never disputed with the credit card company. We never called HAL until a few days ago, and because we were booking another cruise for 2021. Timeline is as follows: 74 days waiting from when HAL cancelled our particular cruise 3-14 to 5-26-20 71 days waiting from when WE officially cancelled the cruise 3-17 to 5-26-20 67 days from the actual cruise date to when booking processed to credit card 3-21 to 5-26-20 3 days currently waiting now (May 29th) for monies to show up on credit card with Cap One. They are always fast posting. Should see within a few more days. In addition, on March 14, just prior to us cancelling the cruise I had gone on line to my HAL account and cancelled shore excursions and other extras that we had pre-paid and got the money back to credit card next day. We had also paid for medical/trip insurance thru a private company, I called them as well in early March, and immediately got our insurance premium returned……pleasantly surprised. We live in San Diego so had no flights needed, so reimbursement not an issue. Hope this helps others in their wait for refund or FCC. IT IS COMING and we will be cruising next year!! 14 day Alaska and 35 day Voyage of Vikings 2021.
  11. We too have been interested in this option, to make a payment and receiving obc as well, as we still owe money for the Voyage of the Vikings in July 2021 and also for our newly booked May 3, 2021 14 day Alaska cruise. I finally called HAL today and inquired about it. Turns out it is for certain cruises that are between 6-20 days. VOV is 35 days so does not apply and not eligible. We did give them $750 towards our Alaska cruise and we in turn received $250 obc. I ALSO inquired about our status on our cancelled March 21, 2020 Hawaii/Tahiti 28 day REFUND and it has been processed!!!!!!!!!!!!!!!!!!!!! It should show up any day now on our credit card. Details later hopefully 😍 We filled out paperwork for 100% refund on March 17th with NO credit card dispute in the works.
  12. We too just received the below message today May 14, 2020. Tomorrow would of been 60 days since we requested the 100% refund from our March 21th 2020 cruise. Appreciate the email but got too excited thinking it was our money back.....boo hoo We were scheduled for the 28 day South Pacific/Hawaii on the Oosterdam. Notified one week before sail date BY HAL. We know you are waiting for your refund and may be frustrated by how long it is taking. We fully understand and apologize for this situation. Please be assured that we have received your request and currently have it in our queue. We are doing everything we can to expedite the processing of an unprecedented number of refunds and future cruise credits during this challenging time. We ask for your continued patience as we work through each booking properly. Due to the unique nature of this situation, we are unable to use our usual automated process. Our team is working hard to manually process this large volume of requests while working from home. This is our commitment to ensuring each and every booking is handled accurately and as efficiently as possible, in hopes of avoiding any further frustrations for you, our valued guest. We also want to share that we have extended the book-by and sail-by dates associated with our Future Cruise Credit (FCC) offer. Guests who elect option 1 to defer their cruise fare refund and receive 125% FCC plus a $250 per guest onboard credit will now have 12 months to make their new booking for any cruise sailing prior to December 31, 2022. If you originally selected option 2 to receive a refund only and wish to change to option 1, please contact us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 1-800-577-1728 or 206-626-7395. We are available Monday – Friday, 5:00am – 7:00pm PT. Saturday – Sunday 6:00am – 5:00pm PT. Southampton Office (GBP currency): Contact us at 0344 338 8605. We are available Monday – Friday, 9:00am – 5:30pm. Sydney Office (AUD currency): Contact us at 1300 987 322. We are available Monday – Friday, 8:30am – 7:00pm. As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. We look forward to welcoming you onboard again soon Best Regards, Holland America Line Edited 2 minutes ago by VacationCharlene
  13. We too just received the below message today May 14, 2020. Tomorrow would of been 60 days since we requested the 100% refund from our March 21th 2020 cruise. Appreciate the email but got too excited thinking it was our money back.....boo hoo We were scheduled for the 28 day South Pacific/Hawaii on the Oosterdam. Notified one week before sail date BY HAL. We know you are waiting for your refund and may be frustrated by how long it is taking. We fully understand and apologize for this situation. Please be assured that we have received your request and currently have it in our queue. We are doing everything we can to expedite the processing of an unprecedented number of refunds and future cruise credits during this challenging time. We ask for your continued patience as we work through each booking properly. Due to the unique nature of this situation, we are unable to use our usual automated process. Our team is working hard to manually process this large volume of requests while working from home. This is our commitment to ensuring each and every booking is handled accurately and as efficiently as possible, in hopes of avoiding any further frustrations for you, our valued guest. We also want to share that we have extended the book-by and sail-by dates associated with our Future Cruise Credit (FCC) offer. Guests who elect option 1 to defer their cruise fare refund and receive 125% FCC plus a $250 per guest onboard credit will now have 12 months to make their new booking for any cruise sailing prior to December 31, 2022. If you originally selected option 2 to receive a refund only and wish to change to option 1, please contact us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 1-800-577-1728 or 206-626-7395. We are available Monday – Friday, 5:00am – 7:00pm PT. Saturday – Sunday 6:00am – 5:00pm PT. Southampton Office (GBP currency): Contact us at 0344 338 8605. We are available Monday – Friday, 9:00am – 5:30pm. Sydney Office (AUD currency): Contact us at 1300 987 322. We are available Monday – Friday, 8:30am – 7:00pm. As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. We look forward to welcoming you onboard again soon Best Regards, Holland America Line
  14. Restore the Crows Nest PLEASE..... Better options of beer Restore the Crows Nest P L E A S E Affordable HAL shore excursions...quit charging twice Listen to your customers....be transparent. One more.....bring back the lido deck BBQ's....loved those and so fun!
  15. Booked the 35 day Voyage of Vikings 2021 on the Zaandam and cant wait!! Things should be back to almost normal by next year we hope. THANKS OP for the positive thread.....finally!! Be safe and hope others join in on this thread with nothing but positivity 🥰 This too shall pass......HAPPY SAILING EVERYONE
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