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Vitalsign

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Everything posted by Vitalsign

  1. The Holiday Promise does not apply to cruises as per their Adviser today A decision will be made about cruise Covid 19 cover when they know when they can definitely sail So if you amend a cruise you do not currently have this guarantee
  2. Below is what is on the TUI website - sounds suspicious to me They should know your card number and under no circumstances give out your security number on the back We’re aware that criminals are pretending to be TUI or TUI colleagues to try and defraud our customers using social media, email or telephone calls. To protect yourself against fraud never give away information about your booking on an email or telephone call.The email address of Covid-19@tuicustomercare.co.uk is not affiliated, used by or monitored by us and is likely to be used by fraudsters who are attempting to gain further information in order to commit acts of fraud.Further to this we are also aware of potential fraudulent activity involving email addresses ending with firstchoiceukltd.com & tuicareteam.com.If you believe that you may be a victim of fraud, then please visit https://www.actionfraud.police.uk for further advice and ways to report fraud to the relevant authorities.When our team contact you, they’ll identify themselves with specific knowledge about your booking that only they and you could know. If you are in doubt just call our contact centre on 0203 451 2688. Thank you for your caution.
  3. The law is actually 14 days so get your facts right I am sick of every time I post you have some clever dick answer Im leaving now til this is all over and then perhaps I won't hear from you again And hopefully you'll cruise with another line in the future
  4. And both of you have only put negative posts on this board over the last couple of months - all 9 of yours since Sunday!!!
  5. Well actually although I have received one refund I am awaiting another as I had 4 cruises booked this year but I'm patient and what's that got to do with my post regarding other cruise lines doing exactly the same thing as TUI? Other lines' cruisers, as I said, are having the same problem contacting them to change bookings
  6. Have any of you complaining about refunds and credits looked at the other other cruise line posts? because I have and Carnival and P & O cruisers are having exactly the same problems as TUI/Marella cruisers in getting refunds, an inability to contact the lines and being offered credit notes So it's not just TUI the whole cruise industry is unable to cope with the demand
  7. An infinity balcony sounds very interesting I wish you a wonderful cruise
  8. Well done - good deal however it wouldn't do for us as we never spend much time on the balcony so have stopped booking them and a large ship full of children/teenagers is a no no for us too
  9. September will be early enough for me at the moment and even later if the situation doesn't improve that much 😎
  10. Bishop84 - yes you are correct The Celebrity cruise the same as Marella? Did you get all inclusive drinks package and no tips?
  11. It should read UP TO 12 months from your departure date shouldn't it?
  12. TUI have been given €1.6billion to help them by the German government according info online so that should keep them afloat - excuse the pun
  13. Oh PC don't think like that please 😘 On a serious note the refund would go into the estate of the deceased
  14. I hope that TUI realise what upset they have caused by their confusing refund policy BUT that in the future they will acknowledge those cruisers who have stayed loyal to them when this is all over and offer loyalty rewards like other lines
  15. Nancy this is really bad news about your brothers refund. Does your brother have an email address? When I booked my cruise in the TUI shop they sent me a confirmation email If your brother has one could he not email the shop as the email address of the person who sent the confirmation was on the email I received He could then quote his booking number etc and maybe get an answer from the shop that way. I hope so
  16. Read what the cruise add ons gives you Usually it's what I said which people who use other lines may need I've had annual cover with numerous companies and now with UK Direct through Nationwide and as I've always done fly cruises as a package have never paid for the add on My husband had a large medical claim within a month of taking out Nationwide insurance and they paid the bill to the ships medical team and the bill for tests etc in the Dominican Republic without question This was the first time we had ever claimed whilst cruising regularly over the last 15 years so were very happy We have had ports cancelled a couple of times but accept that that can happen due to sea/weather conditions so wouldn't have claimed anyway If you sail with other lines you will probably need the extra cover Of course due to Coronovirus insurance cover may change even more in the future.
  17. No they are included unless you want to include delayed flights which result in you missing the ship or missed ports of call This isn't necessary with Marella if you book the package I.e. Flight/cruise/stay/flight
  18. We switched a cruise from Palma June this year to one from Naples to Aqaba in November 8 days and it's exactly the same price today Can't understand why Explorer 2 should be so much more expensive
  19. Hi PC that's a massive increase so I checked my 19 day from 13th April 2021 on Discovery from Montego Bay to Port Canaveral and we paid £6130.84 for 2 with extras and today it's £6053.70 which is less by £77.14 Very strange
  20. Yes we had been looking at Celebration from Dubai as I had done it couple of years ago with a friend and hubby wanted to see Dubai and as you say it has now disappeared which is very strange I hope it doesn't mean Celebration is leaving the fleet
  21. Important information for Nationwide members Coronavirus COVID-19 FlyBe Coronavirus and travel These are unprecedented times for all of us, and we appreciate your understanding as we find the best ways to protect and assist our members. Are you covered for coronavirus related travel insurance claims? Insurance is there to help with unknown or unforeseeable events. Cover is not available for holidays in the UK or abroad since coronavirus became a known event. This will affect your cover differently depending on when you opened your current account. If you opened your FlexPlus account on or after 18 March Your travel insurance will not provide cover for any claim for trips in the UK or abroad caused by the coronavirus pandemic. This is because it is now a known event. If you opened your account before 18 March For trips booked on or after 18 March Your travel insurance with your FlexPlus or FlexAccount will not cover you for trips in the UK or abroad booked on or after 18 March, now that the risks of coronavirus are known. This also applies to any new upgrades you may be purchasing for trips booked before 18 March 2020. For trips booked before 18 March If you booked a trip before the 18 March, cover is available for coronavirus related claims for trips in the UK or abroad. This is because you could not have known of the risks when you booked. Please see the frequently asked questions below for details on the cover provided. Making a claim We are only able to process your coronavirus related claim if: You opened your account and booked your trip before 18 March. You have already spoken to your travel provider. Your trip is supposed to take place in the next 28 days. Remember, there is no time limit on making a claim under your travel insurance. So, no matter when you were due to go on your trip, you can contact us to make a claim at any time, even if that’s after your trip was due to start. Make a claim online If you were due to travel within 28 days, you can make a claim for cancellation online. Make a travel insurance claim online Calling our claims teams The claims teams are extremely busy at the moment and are focusing on members who are currently abroad or due to travel in the next 48 hours. If you do need to speak to someone, the claims department can be reached on 0800 051 0154. If you’re not due to travel for another 48 hours, please use our online claim form. Before your travel date Stay up to date with the latest travel information and advice From 17th March 2020, FCO has advised against all but essential travel for all UK citizens to anywhere in the world. We advise all members who are due to travel to monitor and follow the advice issued by the Foreign and Commonwealth Office (FCO): www.gov.uk/foreign-travel-advice www.gov.uk/guidance/travel-advice-novel-coronavirus Speak to your travel provider If you need to change your plans as a result of the FCO advice, contact your travel provider. They can provide advice on refunds and amendments to any trips you have booked. They will be able to advise on the options available to you. Anyone who booked their trip and had insurance in place before 18 March 2020, and is due to travel in the next 28 days, is covered for cancellation. That’s also true for anyone who is currently abroad and needs to cut their trip short. Travel refunds through your card If your trip is cancelled because of coronavirus, you may be able to claim a refund for your holiday through your debit or credit card. Request a refund through your Nationwide debit or credit card Coronavirus (COVID-19) help and support We’re here to help if you have any worries regarding coronavirus whether it’s money, managing your accounts, getting to branch or fraud. Help for members affected by coronavirus FAQ's If I book a trip now will I be covered for coronavirus (COVID-19)?- select to show or hide related content. If your account was open and you booked your trip before 18th March 2020 Show all expandable content Hide all expandable content Can I cancel my holiday if I don't want to go because of coronavirus (COVID-19) risks?- select to show or hide related content. I booked my trip before 18th March when no travel guidance was in place, but I now need to purchase an age or medical upgrade. Will I be covered?- select to show or hide related content. If the country I’m travelling to a has closed its borders, can I claim for my accommodation?- select to show or hide related content. I've only paid the deposit for my holiday. Can I claim it back?- select to show or hide related content. I have a UK trip booked, can I claim for cancellation?- select to show or hide related content. I am currently abroad, should I return to the UK?- select to show or hide related content. Am I covered for medical expenses if I catch coronavirus while on holiday?- select to show or hide related content. Am I covered if the country I am due to travel to changes its entry and visa requirements?- select to show or hide related content. I booked a holiday before 18 March when no travel guidance was in place. My Tour operator has offered to re-schedule my holiday later in the year. Am I still covered for coronavirus cancellations?- select to show or hide related content. My Tour Operator has offered me a travel voucher or credit to re-book my holiday for a later date. If I decline this, will I be able to claim on travel Insurance?- select to show or hide related content. Before you contact our claims team For any trip, whether abroad or in the UK, you must first seek a refund from your trip provider and the provider of your debit or credit card in the first instance before you contact the travel insurance claims team. This applies where you have spent more than £100 on the card and the service you have paid for is not being provided, e.g. the hotel you booked is closed. However, if the hotel is available but you cannot get there due to flight cancellation, your card issuer will not cover that. Important Note: This general advice does not replace the terms and conditions of your Travel Insurance policy and you should read your policy booklet for further information.
  22. Important information for Nationwide members Coronavirus COVID-19 FlyBe Coronavirus and travel These are unprecedented times for all of us, and we appreciate your understanding as we find the best ways to protect and assist our members. Are you covered for coronavirus related travel insurance claims? Insurance is there to help with unknown or unforeseeable events. Cover is not available for holidays in the UK or abroad since coronavirus became a known event. This will affect your cover differently depending on when you opened your current account. If you opened your FlexPlus account on or after 18 March Your travel insurance will not provide cover for any claim for trips in the UK or abroad caused by the coronavirus pandemic. This is because it is now a known event. If you opened your account before 18 March For trips booked on or after 18 March Your travel insurance with your FlexPlus or FlexAccount will not cover you for trips in the UK or abroad booked on or after 18 March, now that the risks of coronavirus are known. This also applies to any new upgrades you may be purchasing for trips booked before 18 March 2020. For trips booked before 18 March If you booked a trip before the 18 March, cover is available for coronavirus related claims for trips in the UK or abroad. This is because you could not have known of the risks when you booked. Please see the frequently asked questions below for details on the cover provided. Making a claim We are only able to process your coronavirus related claim if: You opened your account and booked your trip before 18 March. You have already spoken to your travel provider. Your trip is supposed to take place in the next 28 days. Remember, there is no time limit on making a claim under your travel insurance. So, no matter when you were due to go on your trip, you can contact us to make a claim at any time, even if that’s after your trip was due to start. Make a claim online If you were due to travel within 28 days, you can make a claim for cancellation online. Make a travel insurance claim online Calling our claims teams The claims teams are extremely busy at the moment and are focusing on members who are currently abroad or due to travel in the next 48 hours. If you do need to speak to someone, the claims department can be reached on 0800 051 0154. If you’re not due to travel for another 48 hours, please use our online claim form. Before your travel date Stay up to date with the latest travel information and advice From 17th March 2020, FCO has advised against all but essential travel for all UK citizens to anywhere in the world. We advise all members who are due to travel to monitor and follow the advice issued by the Foreign and Commonwealth Office (FCO): www.gov.uk/foreign-travel-advice www.gov.uk/guidance/travel-advice-novel-coronavirus Speak to your travel provider If you need to change your plans as a result of the FCO advice, contact your travel provider. They can provide advice on refunds and amendments to any trips you have booked. They will be able to advise on the options available to you. Anyone who booked their trip and had insurance in place before 18 March 2020, and is due to travel in the next 28 days, is covered for cancellation. That’s also true for anyone who is currently abroad and needs to cut their trip short. Travel refunds through your card If your trip is cancelled because of coronavirus, you may be able to claim a refund for your holiday through your debit or credit card. Request a refund through your Nationwide debit or credit card Coronavirus (COVID-19) help and support We’re here to help if you have any worries regarding coronavirus whether it’s money, managing your accounts, getting to branch or fraud. Help for members affected by coronavirus FAQ's If I book a trip now will I be covered for coronavirus (COVID-19)?- select to show or hide related content. If your account was open and you booked your trip before 18th March 2020 Show all expandable content Hide all expandable content Can I cancel my holiday if I don't want to go because of coronavirus (COVID-19) risks?- select to show or hide related content. I booked my trip before 18th March when no travel guidance was in place, but I now need to purchase an age or medical upgrade. Will I be covered?- select to show or hide related content. If the country I’m travelling to a has closed its borders, can I claim for my accommodation?- select to show or hide related content. I've only paid the deposit for my holiday. Can I claim it back?- select to show or hide related content. I have a UK trip booked, can I claim for cancellation?- select to show or hide related content. I am currently abroad, should I return to the UK?- select to show or hide related content. Am I covered for medical expenses if I catch coronavirus while on holiday?- select to show or hide related content. Am I covered if the country I am due to travel to changes its entry and visa requirements?- select to show or hide related content. I booked a holiday before 18 March when no travel guidance was in place. My Tour operator has offered to re-schedule my holiday later in the year. Am I still covered for coronavirus cancellations?- select to show or hide related content. My Tour Operator has offered me a travel voucher or credit to re-book my holiday for a later date. If I decline this, will I be able to claim on travel Insurance?- select to show or hide related content. Before you contact our claims team For any trip, whether abroad or in the UK, you must first seek a refund from your trip provider and the provider of your debit or credit card in the first instance before you contact the travel insurance claims team. This applies where you have spent more than £100 on the card and the service you have paid for is not being provided, e.g. the hotel you booked is closed. However, if the hotel is available but you cannot get there due to flight cancellation, your card issuer will not cover that. Important Note: This general advice does not replace the terms and conditions of your Travel Insurance policy and you should read your policy booklet for further information. Did you find this page helpful? Yes, thanks! Not really
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