kml246

Funny how different people have different tastes. We much prefer the theater-style layout of Regal's Princess Live vs the new layout on later ships. We sailed Enchanted last July and just got off Sky on Saturday, both with the bistro-type seating in Princess Live. I can see how the newer style Princess Live (much like Explorers Lounge on Grand-class ships) is better for trivia and other activities that you could use a table, but for shows like Yes/No, Liar's Club, etc., we feel the theater seating is better for viewing. Royal-class ships like Regal and Enchanted have the Vista Lounge for bistro seating, so the new Princess Live seems the same, but smaller, venue. I guess that's why Baskin-Robbins has 31 flavors. 🙂 Sorry you had bad bedding on Enchanted. Since she is a new ship, it should have had all new bedding, as the fleet changed all bedding a number of years ago. We were in an M1 (club-class mini) on Enchanted last July and on Sky this month. Both mattresses were fine. Kevin

Ahh, that make sense. St Peter Port isn't large. On our sailing, Regal Princess will be the only ship in port on August 14. Thank you for the answer and for your postings. Enjoy the rest of your cruise! Kevin

We just got off Sky on Saturday after a 14-nt Baltic Heritage cruise and are doing this cruise on Regal August 12 (preceded by 4-nt Princess Ring of Kerry land tour). The menus appear identical to the ones on Sky. We also had the Trawlermen on board. Not our usual type of music, but it is a fun show. Why the long wait for the tender back from Guernsey? Was this a Princess issue? Seems like an unacceptable time to wait. Thanks for posting! Enjoy the rest of your trip. Kevin

Thanks for posting this. I've stopped participating in this thread because I became tired of spending time explaining that all was fine when on board (some with a quick visit to GR) even though most was wrong on the website. You eloquently explained the experience I had and tried to reassure members here that once you board, it is the Azamara you remember. There's no question corporate dropped the ball with the IT transition. I won't defend them at all - they screwed up and they know it. Some here wonder what's taking so long or how hard can it be. Since they've made the decision to outsource the website to Seaware, they are relying on them to fix this mess. I suspect nobody more than Azamara wants this fixed ASAP. Returning to read-only mode.

Agreed. I drink Perrier, and it's a shame it costs $23.95 per day to get it (or pay by the bottle).

We enjoy Captain "G" and his wife, Mariana, very much.

He is boarding next cruise in Barcelona.

Understood. Sorry what should be a relaxing time is stressful for many. Hopefully, things improve soon. My frustration with the new website is not being able to see available cabins without entering all my booking information. Still like Azamara. We booked two more cruises while on board last week. Kevin

Not the best way to ask for help by saying you're sick of the people relaying onboard experiences of correcting and updating information. I've made several posts about the OBC updating correctly within 24 hours of boarding without any intervention on my part. What more are you looking for? If you don't know how much OBC you're supposed to have, that's on your TA. As soon as I book, my TA sends me a statement showing all the perks and OBC associated with the booking. If you booked a specific promotion, the OBC amount is stated when booking. I'm not defending Azamara. The website debacle is shameful. However, they're a small company and don't have the clout or the resources to have this fixed immediately. The onboard experience is as good as you remember, so why let these details upset you? Kevin

I didn't have any issue with understanding Store meant Save, but I, too, laughed that it would take weeks to change one word. It's indicative of Azamara not having direct control over design and having to go to Seaware for every little edit. SMH

You can take any of the above. You can find these at Piazzale Roma. If you walk, you can arrange to have a licensed porter take your luggage. We stayed at Hotel Moresco, much closer than San Marco, and the porter was 20 Euros. A cab from the port to Piazzale Roma in also 20 Euros.

Thank you, Vicki. I don't mind cool, but as Florida "sissies", we hate cold. That said, we went to Antarctica in January, and I did the Polar Plunge. Nan kept her senses and stayed warm and took photos of me jumping in.

Hi, Vicki, How cold was your Japan cruise in March? We're booked on Pursuit for the Japan Intensive on April 6, 2025. I realize this is prime for cherry blossoms, but concerned about the temps, especially in Northern Japan. We just finished eighteen days on Onward yesterday. It was a great cruise with a great crew. Thanks, Kevin

Thanks, K. Same to you and P. (Used initials since I don't recall if you post your name on CC.) Ready to back away from the gate in Newark for our flight to Fort Myers. Even though the flight is delayed, we consider ourselves lucky not to be canceled. Kevin

Just got off her this morning after 18 terrific days. Hope you have the same wonderful voyage. Kevin

I don't have an answer why, but I chose not to let IT issues worry me. Seems to be the right decision, as the cruise has been smooth and enjoyable. We are Elite with Princess and sail them quite a bit (next Princess cruise is July 8). I remember them having a similar fiasco when they were getting MedallionNet and Medallion check-in and experience working. Same frustration and same lack of response from IT. Once on board we had a great time. All cruise lines and other travel companies go through these issues and they eventually get sorted out. It hasn't changed the onboard experience.

Glad to help. We had a 1pm check in time, I believe. We had the porter come to our hotel (Hotel Moresco) at 12:15pm. It's about a five minute walk to Piazzale Roma where we got a taxi to Maritima (20 Euros) and were at the terminal by 12:30pm. There was about a ten minute wait to drop the luggage. The staff attached luggage tags for you. Make sure when you drop off your luggage, if you are in a Veranda Plus or higher cabin, that they give you a green sticker for your priority. You then walk into the terminal. If you have the green priority sticker, you are able to check in and get on the bus without waiting. Otherwise, a person gives you a number sticker for your check in group and you sit until your number is called. It's around a twenty-five minute bus ride to Fusina, and you board the ship right away, and are directed to the Cabaret Lounge to have your passport validated and register your credit card. You are then ready to enjoy your cruise. If I had to do this again, I would have left my hotel 45 minutes earlier. Enjoy, Kevin

We didn't have any problems checking in at the pier. No need to worry. Enjoy your cruise! Kevin

I'm just trying to make future cruisers feel less anxious by letting them know that the onboard experience is great, and if there are any problems, Guest Relations quickly and competently sort them out. I would much rather spend ten minutes at Guest Relations than continuing to complain on a website that cannot do anything about your issues.

I understand your frustration, but don't waste any more time on it. We are onboard Onward right now for a B2B and we were showing Adventurer on our online profile even though we are Discoverer. It took less than ten minutes at Guest Relations when we boarded on June 10 to have it fixed. We did bring our last cruise card from December that showed Discoverer. They said that made it a little easier for them that we had it, but even if we didn't bring it, they can track it down. They printed us new cards on the spot and we received all our perks without issue. When they issued the cards for the second cruise, it was correct. On both cruises, the correct OBC showed up in our account without us having to do anything. The onboard experience has been wonderful. Relax, forget about the website problems, and look forward to your cruise. Once on board, you will experience the Azamara cruise you're expecting. Kevin

Just arrived in Amalfi. Beautiful!

Sorry to hear that. Loud music is fine in a dance club, but anywhere else it ruins the moment.

It's gotten even calmer - Lake Mediterranean! Not having OBC available to book excursions should only be a concern if you can't afford to lay out the money on your credit card. Waiting for OBC to be available before booking can cost as excursion prices usually go up the closer you are to sail date. Even worse, the more popular excursions sometimes sell out. Once you get on board, Azamara will automatically apply OBC (using non-refundable first) to any excursions booked. Your credit card payment made for booking excursions prior to boarding is just added to your account as a credit, just like OBC. Debits for excursions, dining, drinks, etc.are placed on your account and are satisfied in this order: non-refundable OBC, refundable OBC, any cash or credit card payments made prior to sailing, and if there is any balance due, by the credit card you register when boarding. HTH, Kevin

On Onward for the second segment of a B2B. Cruise and weather is beautiful (except for a rainy day in Dubrovnik last week) and we are cruising on "Lake Mediterranean" right now on our way to Amalfi. Presently south of the "toe" of Italy and the Med is dead calm. Kevin

We are on the second segment of our B2B on Onward. My OBC and loyalty info was wrong or missing before boarding. Once on board the first segment, GR quickly updated loyalty and OBC updated within 24 hours of sailing. On the second segment, our loyalty and OBC was correct from the first day. All crew, from the Captain and Hotel Director on down are aware of the IT issues and have done everything they can to correct any missing info. If you have proof (emails, statements, etc) of what you booked and any perks you're entitled, bring it with you. It helps GR more quickly reconcile your account. If the only issues you are having is not seeing OBC and/or loyalty status, don't fret it. It's an easy fix on board. The cruise is fantastic, crew is wonderful, and the Adriatic and Med have been flat. Kevin