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About Pennstatedj

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  1. Rodinglane, I agree with your post 100%. I do not understand why no communication. We have over 60 cruises with X and feel like you do. We were very loyal to X. I believe the buck stops with the Boss, Lisa. I am not impressed with here leadership. We that have been with X for a long time know their problems with their IT Department and now know that there are many manual systems throughout the company instead of highly auto systems. I do think that this is not the type of problem you have planned for but any top executive knows that communication of bad events can be handled with appropriate response by the CEO. I do not understand the silence especially to all those customers who have been affected. We had 4 cancelled by X and one with RCCL. It just does not make any sense. Not the way to do business in this industry. I hope it can recover from this pandemic.
  2. When the infinity was first commissioned we had a booking for 12 nights. 10 days before X called and cancelled cruise. They gave us choice of any cruise to replaced. We chose two cruises of 7 nights each. That is the best we ever got for free. The infinity was delayed because of new electric engine trouble.
  3. My four cruises, I saw first on CC. Only one was I notified by X. TA on three cruises never notified me of a cancellation.
  4. We cancelled our Edge March 15 cruise on the 12th. We finally received a FCC on May 13 for a reduced rate, then on May 28 we. received a credit to X visa, and there is still 281.02 that has not been refunded. The number corresponds to the exact amount of Port fees and taxes of our cruise. So we are still waiting. The thing that bothers us the most is no letter or anything that explains any of this. While waiting for this we had two other cruises Aprili 21with X and July 3 with RCCL and both we ask for refunds and have received them before that Edge cruise mentioned above. Just shows there is no rhyme or reason to their processes.
  5. On Celebrity board, person just posted that her TA told her that X will announce tomorrow that they will cancel all cruises thru July. We have a July 3 cruise on Royal and an X cruise in August so it is about time they cancel. Cannot wait to hear.
  6. We mostly do Aqua class when we cruise. The menus are the same.Venues are really different. S class has a significantly better view than the E class. The E class ships are mostly designed for the Suite class. If you look at pricing after final payment you will see Aqua class on E class ships closer to veranda cost than on a S class. That tells you everything. We still love Blu no matter which ship we are on. We like the staff, service of smaller dinning room. We still do an occasional MDH and are usually very happy.
  7. We opted to have a refund on march 24 after X cancelled our Equinox 21 April cruise. We noticed a refund to our credit card on May 7 and a second one on May 10 for the rest port taxes and gratuities. No notice on anything in writing. So, instead of a nice letter from Lisa we got nothing. We are still waiting for something on March 21 cruise on the Edge that we opted for FCC. We used a TA on this cruise. Bad mistake.
  8. Three free drinks are an option.
  9. Yes. I use it all the time for email, social, even watching ESPN and such. You can only use one device at a time. My spouse and I have 4 devices and use all on a cruise on one.
  10. We have a large online TA and direct with X, both have done nothing for us. No communication following our canceling of one cruise and X cancelling the other. We shall see the difference in amount of time it takes to get a refund. This will determine how we go forward with future bookings.
  11. Let's suggest X change some of the cruising processes to adhere to social distancing. Number one, stop the fire drill on embarkation day. Have everyone watch the film on your room tv. Have Cpt on speaker talking to get us use to his or her voice. X please have the government change law to permit this. Number two, Do not hold people in line checking in. Have all checking in like Port Everglades 18 & 25 piers. Number 3, stop all buffets like we know them. Try different ways to limit them with the baskets that were done about two years ago that people did not like. I was on Summit when it was tried. Number4, form a X committee to address this topic of social distancing. Anyone else have ideas, please suggest to X. We miss cruising and want to get back, but I hope they change some things.
  12. I knew the answer, I read the Q&As. I wanted to know if anyone has done this procedure yet and if it was easy. Thanks to all who commented.
  13. Just had my Edge April 21 cruise cancelled. I asked for cash refund. Does anyone have any experience with the OBC we had from points accumulated from our X credit card we cashed in on for this cruise? I called RCCL and was switched to X on phone, Not quite sure how it works but the person from X says that when I book another cruise I should tell them that I have credit for OBC and it will be credited to the new cruise. Anyone have any experience with this. Thanks.
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