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JohninAult

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  • Content Count

    134
  • Joined

About JohninAult

  • Rank
    Cool Cruiser

About Me

  • Location
    Fort Collins , CO USA
  • Interests
    Wine, fine dining, travel
  • Favorite Cruise Line(s)
    Norwegian, Holland America, Princess
  • Favorite Cruise Destination Or Port of Call
    Too many to mention

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  1. We were supposed to leave this week for our Rhine River cruise. Just checked in to rebooking for next May and the agent said the price is the same. We may upgrade to better cabins to use the extra credit.
  2. I received a refund this week for the travel waiver plus I purchased for a June 8th cruise that was cancelled.
  3. I think that is sound advice AF-1. According to the recent article, Ama is supposed to be in a very good financial situation as they pay cash for their ships so no big debt there. While they do have a small number of employees, most of their help is contracted as needed. I guess I'm okay with the FCC. The bigger point to me is do I want to do business with people who won't honor their original agreement.
  4. My travel agent said I could only get a refund at the end of the two-year FCC period. Any other refund is based on hardship circumstances, like too old to travel in the future or terminal illness, etc. and is decided on a case by case basis. I just don't understand how they can completely ignore their passenger contract terms. I thought they were a highly reputable business.
  5. According to my travel agent, Ama will only provide cash refunds at the end of the two-year expiration of the FCC. Is anyone else hearing something different?
  6. June cruises canceled. Sent from my iPad using Forums
  7. New policy from AmaWaterways New Final Payment Policy APPLICABLE FOR NEW AND EXISTING 2020 RESERVATIONS We want to ensure you that we are doing everything we can to help our guests navigate through these unprecedented times, including allowing extra time for them to make the best decisions about their future travel plans. Based on feedback received, full payment for all river cruises in Europe, Africa and Southeast Asia scheduled to depart by December 31, 2020 will not be due until 60 days before departure. Terms & Condition
  8. Call me naive, but I have to think Ama will have to honor the original terms and conditions and contract that were in effect at the time you purchased the cruise. I think they would prefer to issue future cruise credits as that benefits them the most in terms of cash flow. I have to believe some of what they are putting out now is posturing and trying to convince people they have no other options. I just believe in the end, the original contract will have to be honored.
  9. I agree AF-1. This is another one of those wait and see things. I find it difficult to believe that Ama would not refund money for canceled cruises as that is specifically what the remedy is in both their terms and conditions and the passenger contract. I'm not familiar with Swiss law, which is where any disputes must be adjudicated, but I would be surprised if it is that different from our laws. Ama has not said they won't refund the money, they are just offering 115% as a future cruise credit. If some travel agent said they wouldn't refund the money, I would not consider that
  10. Class action lawsuits are prohibited by both the terms and conditions and the passenger contract that you agree to when booking the cruise. Only individual lawsuits are allowed.
  11. We're in the same boat. We have a June 8 Rhine river cruise scheduled with Ama. Am hoping things will have mostly resolved by then. We did purchase the $175 per person waiver, but are very disappointed that Ama seems to be the only cruise line charging for cancellations.
  12. It does seem so strange that AmaWaterways has elected to charge for this coverage. As far as I can determine, all other cruise lines appear to be offering cancellations for no charge. It would be helpful to understand AMA’s thinking. It seems out of character for them given their reputation for customer service.
  13. A couple of questions. Were you offered and did you purchase the recently offered $175 travel waiver which allows you to cancel for any reason and receive a credit for a future cruise? Did you purchase your airfare from AmaWaterways as part of the cruise package or buy it separate? Did you pay directly or through a credit card? Those with the travel waiver will receive a credit for a future cruise which includes the airfare if purchased through Ama. If you purchased airfare separately, the airlines are currently waiving change fees and allowing full credit against a future flig
  14. We have a Rhine River cruise booked on Ama in June and are following the issues with the coronavirus quite closely. In reviewing the recent Cruise Critic article about the temporary cancellation policies that the cruise lines have put in place, I noticed two things. First, Ama Waterways was not included in the comprehensive list of cruise lines mentioned, just as it has no dedicated board. Why is that? Second, it appears that almost all of the other cruise lines are offering cancellation capability with credit for a future cruise at no additional cost. Ama Waterways is offerin
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