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jcpc

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  1. I’ve heard complaints about that agency lately about them not be responsive during this time. To be honest I never regarded them as “travel agents” but rather “order takers”. I have found that you get better service with the smaller agencies, in addition to all the perks of OBC, etc.
  2. I've received a partial refund for both my May 2 and my May 9 Summit sailings. They were posted in various amounts on my credit card. Right now I am waiting for the missing portion of $2395.80 to be refunded for the May 9 cruise and $410.20 to be refunded for the May 2 cruise. My TA has been constantly in touch with Celebrity and is being told these 2 missing amounts are currently being processed. So hopefully I'll receive these in the next 2 weeks and I can close the book on these cruises. For what it's worth I also had cruises booked in September, November, and December (all with refundable deposits) which I've since cancelled. I've received credits to my card for all these refundable deposits. As an aside.....another plus in booking with a TA is that they are doing all the legwork when it comes to tracking down refunds. Saves me the frustration of trying to deal with Celebrity myself on these issues. My TA is wonderful and she's doing all this work for her clients while worrying about losing her business due to the lack of travel. I'm hoping for her sake (and mine) that her business survives this mess.
  3. I also received luggage tags for both my May 2 and May 9 cruises which have been cancelled. I never ordered them. So far I have not received any money back from Celebrity for the above 2 cancelled cruises PLUS 3 other Celebrity cruises that I had booked for the remainder of 2020 (September, November & December) which only had refundable deposits on them. I chose to cancel them now since I don't believe cruising in 2020 will be possible at all. So Celebrity at this point owes us in the neighborhood of $20,000 but I have not seen anything refunded to my credit card. It's very frustrating to say the least.
  4. I have been told that refunds can take anywhere from 30 to 90 days.
  5. I am also booked on the September 11 Summit sailing from Boston. My personal opinion is that this cruise will not take place. However, I am not cancelling just yet. I will wait and cancel before final payment is due (I have a refundable deposit). As a side note: for my two cancelled May sailings I've opted for the 100% refund and have been told the refunds are taking anywhere between 30 and 90 days!!
  6. My TA has been wonderful, informative and supportive. I've had 2 of my cruises cancelled and she was right on top of things for me. I also have 4 future Celebrity cruises booked and had 2 questions regarding the future bookings. While she was unsure of the answers to my questions right off the top of her head (remember.....things are in a state of flux at Celebrity) she did reach out to her sales rep via email and has gotten written replies to both of my questions. She is a small, one-woman show and while she may not give the amount of OBC and other perks that the larger agencies can offer, she still gives me, in my opinion, great OBCs for my cruises. Plus she's "there when I need her". I think some of the bigger agencies are simply order takers and are not there for you in a crisis.......you're just a number to them - not a real person. So while we can debate the pros and cons of smaller vs. larger travel agencies all day I'm very happy with my small agency's response to this situation.
  7. Question for anyone who might know. We told our TA we want refund rather than FCC. There are 4 of us gals sharing PH and we paid with 4 different credit cards (well actually 5 different cards because one of my friends used a different card for deposit and final payment). My TA is asking us if we’re sure we don’t want the FCC. She is telling us Celebrity does not split up refunds to different cards but rather will refund.one card only. So one of our cards will end up with a huge credit balance and that person would have to come up with the cash to reimburse the other 3 women. I cannot believe this is true. Has anyone experienced a refund scenario when several different cards were used for payment? Thanks.
  8. I changed my post to A LOT from ALL corporations.
  9. Profits over People is the mantra of A LOT corporations......not just Celebrity.
  10. The man in the Facebook posting was referring to the three ships that we due to port in San Juan on yesterday (March 15). He actually said the names of the 3 ships (Carnival, NCL, Royal -- no mention of a Celebrity ship). He did not mention the Celebrity Summit at all. Summit was due to port in San Juan on March 14. Now......one can assume that the reason why the Summit did not port in San Juan was because they did not want to wait until the National Guard arrived but this would be pure speculation and assumption on our parts. I'm not sure it's fair to say that Celebrity did not want to comply with this request and that it's Outrageous of them not to do so. We STILL don't have the facts......we only have what this man on the Facebook post said -- and he made no mention of Celebrity Summit.
  11. Additionally, in this day and age of "sue crazy people" I think we might be hard pressed to find a doctor who will write a note stating that someone with a chronic condition (diabetes, heart disease, lung disease, etc.) is healthy to travel. Imagine the liability if that person died onboard the cruise. The doctor could potentially be sued.
  12. ocngypz (Babette), So good to see you posting on the boards. I often wondered where you disappeared to! You always used to give such good advice and opinions. So glad to see you're "alive and well" and still involved in travel.
  13. In the past Celebrity would pay agency commissions after final payment was made and prior to the actual sail date. I believe commission payments were made bi-weekly. If a particular cruise was not taken and money was refunded, the agency would get a commission recall statement from Celebrity and the recall amount was deducted from the next payment the agency received from Celebrity. In the "old days" when you could get a a reduction in fare after final payment was made the commission recall statements were plentiful!! If the cancelled cruise was in 100% penalty phase (i.e. no money returned to customer) then the agency kept the commission money. Of course, all this may have changed in recent years.
  14. I'm somewhat amazed at the fact that "over 60" is considered "elderly". Lots and lots of folks in their 60's are still working every day and are in no way what I would consider elderly. I guess perception of elderly changes as one gets older!!
  15. This may be "ship dependent". We sailed Summit in October in RS. We got a huge bouquet delivered to us from, I believe, the Suite Manager. But I do not recall getting anything delivered from Captains Club (not even that one little flower) and we are Zenith level! We also got flowers from Suite Manager on SM in September (in Sky Suite).
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