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zimflyer

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  • Content Count

    96
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About zimflyer

  • Rank
    Cool Cruiser

About Me

  • Location
    Outside US
  • Interests
    Travel
  • Favorite Cruise Line(s)
    Oceania, Crystal, Azamara
  • Favorite Cruise Destination Or Port of Call
    World Cruising, 20 days +

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  1. No, the SB cone of silence continues. No offer of added FCC instead of refund and no sign of refund. Dates to refund have varied from 60 days initially, to 8 to 12 weeks. IF the refund was approved as stated on 2 April, at earliest would come early June, otherwise.... who knows? Finished with SB....
  2. Apologies, I should have not risen to the bait ! It IS correct just to report on refund dates. Thank you Bobal.
  3. I disputed with Amex, immediately the disputed full payment for cruise was credited by Amex to my account, "pending response within 60 days from biller" - after about 20 days, it showed as no longer pending on April 30 but also closed and monies rem as in on my Amex account. Our agent was then called and asked to verify what has occurred re cruise and air/travel credits. Agent confirmed cruise was 'refunded' by SB to my Ax on 30th April. Other charges are pending and 5 weeks plus to go approximately. So, the refund is done, thanks to Amex dispute, (otherwise I am sure I would still be waiting). The full cruise refund is safely mine. The ancillary costs of over 3k are still in the never ending queue of silence... Hope this helps
  4. Never boarded Seabourn, had a 90 day fight to get moneys back on a cruise that was altered 100% on 21 Feb (a month before departure) then cancelled... It took Amex recharge to get $$ back, no communication from SB to me or agent. So to 'alter my business', I realise I should not have moved from Crystal or Oceania, both of whom ARE available to call, and give honest answers to refund, cruise and future cruise matters. Sorry, but I wont be bothering to consider SB in future. CCL is a very big corporation. Even if SB is tiny part, the poor communication, even compared to others in CCL Group is not on. My dollar goes elsewhere. Meantime I wish all others here every success in redeeming THEIR funds which are being held DESPITE no product, service or courtesy being given in return.
  5. I (justifiably), have been very critical of SB, and still think their communication in this age of bulk mailing is woeful and not considerate of their clients. At least it seems that some refunds are flowing finally, and I am hopeful that more than the handful so far will finally come through. We still await our air/hotel reimbursement, but are grateful that amex recharge lit a fire under the cruise refund. Not encouraged to revisit any CCL booking in near future. Meanwhile we await our fates from Crystal for an unlikely Sept cruise ! Holding thumbs for a torrent of credits ex SB to all....
  6. Just popped in here as we have 49 day fully paid departure ATH-Med- Dubai in Sept. and wanted to see what was happening with Crystal.... Most of my time has been on the Seabourn refunds, policies forums on CC. Do not even expect to get an email or acknowledgement from SB in 60-90 days....! The pits, so if you are talking premium lines, it makes little difference. None of the SB guests have had refunds since cancellations late Feb. So for all lines, 90 days seems similar. At least, I understand, some Crystal Oceania guests are getting replied to, even if to advise delays. Carnival has been very arrogant, this was to be our first SB trip of 30+ days. I would not even consider again after this, even if they offered 200% FCC. Crystal at least monitor the forums....
  7. Call this a.m. in Australia from our US Agent. SB refunded cruise ; due to Amex dispute. Amex confirms this... JPH814Could you kindly update the spreadsheet. I do not see our flight + hotel costs posted, (requested Apr9, Still no refund of our cancelled air/hotels yet). Please show Cruise refund on 10 May has been refunded after Amex dispute. The only badly worded email about the travel cost refunds was this: " Hello, We apologize for the delay. Your refunds are in the process. Please give us sometimes to complete them. Thank you for your patient, Mimi Aye####le Cash Operations and Refunds Holland America Group " Sic. At least it was communication, to acknowlege receipt of our claims, which I guess is what we ALL arr asking for... Hopefully more will receive some refunds soon. If in doubt, recommend the credit card dispute, it means SB HAS TO ACT... FYI the Agent told me that refunds on Celebrity Group taking 30-38 working days, days, NCL about 45 to 69 but almost all Carnival longer.. Good luck to us all for future cruising too... interview from Intl. Air Transport Association (IATA) spokesman this a.m. on TV, he stated air travel might or possibly start with 2% of flights by end 2020 few regional/domestically only. Little International likely before late 2021 if any meaningful services, and not back to previous levels until 2023... Ouch.
  8. Call this a.m. in Australia from our US Agent. SB refunded cruise ; due to Amex dispute. Amex confirms this... Could you kindly update the spreadsheet. Still no refund of our cancelled air/hotels yet. Please Show Cruise refunded thru Amex. The only badly worded email abour the travel cost refunds was this: " Hello, We apologize for the delay. Your refunds are in the process. Please give us sometimes to complete them. Thank you for your patient, Mimi Ayele Cash Operations and Refunds Holland America Group " Hopefully more will receive some refunds soon. If in doubt, recommend the credit card dispute, it means SB HAS TO ACT... FYI the Agent told me that refunds on Celebrity Group taking 30-38 working days, days, NCL about 45 to 69 but almost all Carnival longer.. Good luck to us all for future cruising too... interview from Intl. Air Transport Association (IATA) spokesman this a.m. on TV, he stated air travel might or possibly start with 2% of flights by end 2020 few regional/domestically only. Little International likely before late 2021 if any meaningful services, and not back to previous levels until 2023... Ouch.
  9. FYI Paulchili Still waiting for our refund reimbursement of our rebook additional costs when our B2B cruise was changed 2 weeks out from Singapore-Sydney to Perth-Auckland. Then cruise cancelled, by SB... ...so SB agreed to cover our lost air x2, hotels x3 (on about 21 April) and that it was approving reimbursement, gave Au$ value, and advised cheque would be forthcoming... Advised we are in Australia, so US cheque no good....SB advised they COULD NOT REFUND ANCILLARY TO AMEX CARD as no debit on Amex made (ie, we bought fares/ hotels ourselves). Told to forward bank details for money transfer.... that was done to SB same day. Nothing.... Agent called May 2, was told by SB that refund was processed on April 30 and allow 5 days for transfer... 10 days still nothing... Lies, lies and more damned lies...! I ask: Who is going to book in uncertain times when we are not really considered of any priority now. The dollar wheel will stop running if future bookings dry up... Can't they see that, these multi-talented corporate money-focused geniuses...?? ...sad.
  10. First of all, thank you - a good idea. Here's our unhappy little tale... B2B Sojourn dep March 22 Singapore Due to arrive Sydney April 29... SB altered this itinerary completely. 100% different start/end and ports... on the 23 February To: 22 March 35 days Perth to Auckland We purchased new airfares TO Perth And FROM Auckland, plus hotels. (We lost original Non-refundable Bus. AIR to Singapore, domestic air and hotel cancellation fees as could not give a free rebook date). So 1. Reimbursement for travel costs... On 23 February we requested reimbursement costs of above. NO REPLY until APR 30 advising via t/a its under way for reimbursement of travel costs.... still nothing received. 2. Voyage On 15 March Seabourn cancelled the voyages.... (we did not cancel) Seabourn did not email us at all...! On 17 March we requested full voyage refund, choosing full refund on form sent to us. Nothing heard of, nor received as of 9th May... On 19 March an email refunding $0 for onboard dining reservation...! That has been the only accounting for us, NIL ! ÷÷ Nothing heard since from SB !!! ÷÷ At about 60 days since cancellation. Zero refund on both counts... Zero confidence to rebook if this is how its handled .🤔🤔😤😤🤪🤪
  11. Maybe this will help, announced today in cruise press for agents in Australia. Have also included the RCL brands info as I particularly liked the offer to take cruise of x nights and lift it to another date. Fair policy. Note how low key the press release is about refunds in cash are in SB report! BTW, I have since heard that HAL and Princess are cancelling most thru till late Oct or later in 2020. Still think CCL is way too tight on their customers.... and the reluctance to refund to source, well, it's going to cost them long in the future after this...
  12. We are still waiting on reimbursement costs from the additional fares, accomodation when SB changed our Mar 22 itinerary in late Feb. Although we have had an email confirming the amount and Australian account to be paid, nothing further has been done... Communications essential if we are not all going to be worried, hence this topic, so we can get a sense of whats being done to effect refunds... - basically none and nothing done by SB in our small sample here, so how come staff are "overwhemed" processing refunds, FCCs, etc...?
  13. By your final statement above I am sure you feel most justified in your response above... you are very quick to attack. (vis. Your earlier reply to a poster (who offered a WSJ link) regarding subscription marketing). I was merely pointing out the reason for this topic being started. The topic may well include the financial health or otherwise of CCL, as it has. For goodness sake, SB has left a lot of us hanging.... You may be in a position to throw it away because its a pandemic and if we can't take it with us, should we just leave it for SB ???? OTHERS may find $40k a trifling amount of money... YOU are FULLY ENTITLED to your views, just dont get upset when some disagree. I will rephrase for you: It may not be politically correct to wonder about our refunds during the pandemic, however the topic here IS refunds and not an ethics , affordability or vocabulary class. Mostly, we just want to know what is happening, be informed, and through posts here, to try and find out if this is under way....
  14. Except for one thing Joe, this forum topic is specifically about ** What is happening with our refunds... ** I do not know whether you are waiting on a refund or not, but the topic is not about whingeing- its about a group of people who are due refunds, who have not been well communicated with by SB. The topic was started to try and find out through our involved group whether any, some or a few refunds have been forthcoming. To date zero as far as I know. Whilst I agree 100% that this may not be cool in the light of global issues, the topic of this post is refunds and only refunds. Please make your inferred judgements elsewhere, it is not fair to cover the fact that this company is not doing the right thing NOR communicating with regard to PROMISED refunds.
  15. These guys are digging their own grave, just at a time when exceptional service would differentiate them as being a cut above, PLUS give us the full confidence to book future itineraries now... Who teaches Corporations the value of true customer service these days...? It seems it is lip service, marketing sop, and it's not just CCL, or cruise lines, or airlines, we are patsies once we have paid.
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