With all of the complaints/issues that people post - I wanted to take a moment to let you know how RCCL helped during an emotional day.
My mom has not been on a real vacation in over 25 years - as kids we always traveled - my mom has always encouraged us to see the world. My step dad just didnt love to travel and even though we always invited them to join us - the answer was always the same - no
After a very long illness my step dad passed away on NYE - (we were as prepared as anyone could be all arraignments had been preplanned) - Late last night I spoke to my mom and told her that I really wanted her to think about joining us on our March 2019 cruise - she didnt even let me finish the sentence or give her details - before she said Yes
I called RCCL New Year’s Day - and they were closed so I called first thing yesterday morning
I told the customer service rep Pedro - that I wanted to book a second room (already checked prior to call that the inside cabin across from ours was available) and move my daughter from our room to the second room and add my mom. Pedro said we would need to give up our room because it was a cabin for three - I explained to Pedro that we could not give up this cabin because my husband is disabled and we needed the accessible room - he put me on hold spoke to a supervisor and came back and said they would let us keep our room but we would need to pay the full fair for our daughter on the second room and not receive any refund from removing her from our room ( so to put her in the room we would have to either pay for her twice or have my mom pay a single rate)-he said the price we paid was for the cabin and not per person - I had done a mock booking prior to the call and the same room ctgy was 1000.00 less when we went from 3 to 2. I asked if I could speak to a supervisor - he put me on hold again and came back and said they were refunding our daughters fare and putting it towards the new room with my mom
I called my mom this afternoon - to let her know she will be joining us in March - she started to cry - this is what I needed she said - I can not wait to share this experience with her and we will be away on my stepdads birthday - so I know she wont be alone and we can get thru it together