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Ferry_Watcher

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About Ferry_Watcher

  • Rank
    Cool Cruiser

About Me

  • Location
    Washington
  • Favorite Cruise Line(s)
    Celebrity, Holand America & Princess

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  1. I appreciate your response, along with JRWLOBO's observations. It helps to know that others are in the same boat (pun intended). Looks like I will just have to get on the phone with Celebrity and make sure we are in the queue for our refund. Thanks again for taking the time to share your experience.
  2. My friend, while I haven't read all 63 pages of messages, I have read many pages over the weeks I have been dealing with this. If it helps to show a little bit of empathy/kindness to me, I will share with you would normally be working at Seattle's Pier 91 dealing with cruise passengers heading to Alaska on Celebrity, HAL, Princess, RCCL and Carnival. I, like many others in our country will have no income this season due to the cancelled season. I am just asking for a little information from my fellow CC friends. We are living through extraordinary times, and kindness and helpfulness to others should be the norm, and not the exception.
  3. We had requested a refund for our cancelled May 21, 2020 Alaska cruise, but received a FCC instead. At the time we thought that maybe celebrity was sending (via email) the FCC in hopes of passengers opting for the credit rather than the refund. Here is our timeline: March 24 - Celebrity cancelled Alaska cruise scheduled for May 21 March 25 - we request a Cruise refund May 2 - we receive a Future Cruise Credit via email (the FCC is also on our Celebrity Capetian's account page) May 9 - Celebrity refunds Excursion ($1K) May 23 - Celebrity refunds $364 Taxes, Fees & Port Expenses Question: did Celebrity send a FCC to others who requested a refund, or did they just make a mistake with us? Anyone else experience this? I know that the refunds are coming in groupings, so I haven't called them yet to ask if we are in the pipeline for our refund, or if a mistake/error was made along the way. Just asking fellow CC members if anyone else is in the same situation. Thanks!
  4. We received the same/similar email. Upon reading the small print, it says: Celebrity Cruises reserves the right to void the FCC Savings amount if the guest named above receives other reimbursement which includes claims through our travel protection or requesting a refund. Since we had requested a refund we should still be getting refund on our credit card. I agree with onyourmak that it might be Celebrity's way of hoping that passengers with cancelled cruises opt for the FCC rather than a refund.
  5. I had the same type of incorrect date on my cruise. I click on the closest date and proceeded without any problem. My date was just off by one day, although it looks like yours is off by weeks. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Good luck!
  6. At first I thought you meant this May 21 (2020), then I realized that you were talking about May 2021. LOL Yes, we are all hoping next year is calm, stable and healthy.
  7. Save your money and cancel the cruise. Re-book the cruise next year.
  8. There is no place for the town car to just wait for you outside the terminal. The traffic control staff will shoo any vehicle that is not actively picking up/loading a passenger. The town cars are usually waiting in the cell phone lot awaiting their passenger's call.
  9. The Sea Bands work for me. Since they are so inexpensive (less than $10), it might be worth your while to buy a pair and try them. The Sea Bands are reusable so if they do work for you, they can be used on future cruises.
  10. Just heard on a Canadian radio station (CBC) that Canada will airlift any Canadians on the Grand back home to Canada.
  11. Leaving out of Seattle? If so, hopefully by then there will be a 'best practices' system in place so the passengers/crew will be screened and the embarkation/disembarkation will all be routine and straightforward.
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