FoxtrotTango

'Jim & Iain' have elsewhere on CC posted a very useful thread on a new Ponant 'Loyalty Match' programme: it's also worth looking to see if you can claim 'status' from cruises taken with other cruise lines. In some cases this has been applied after booking but before sailing - but I had a very sniffy response to my request for this, so I suggest that, if applicable, you apply either before, or at the time of, booking.

Grrr, now had a reply (via my TA), saying that the benefits cannot be applied 'retrospectively', so that I have 'Major' status now - but can't have the benefits on my forthcoming cruise (15th Oct), as they can only be applied to 'new bookings only'. They seem to apply this scheme very inconsistently! I also had repeated emails (before and after my first booking), saying that there was an EUR500 discount for all new bookings. I am a UK customer and they are aware of this but the discount applied to my booking was £200! I pointed out that GBP/EUR has NEVER been 2.50 - but was told this was 'nothing to do with the exchange rate, it just IS £200' (!)...not a fortune, but irritating!

Thank you - following up on the useful information you gave on here (although I have not, as yet, received a formal reply), my account is now showing on Ponant's website as, 'Major'. 😊 I believe that is an additional EUR 50 OBC, plus free laundry: I owe you a Guinness (or a Guinness 0.0%), if your ship ever calls into Belfast.

I don't post here very much but have been following your very helpful posts with interest. I have booked my first Ponant cruise, sailing on 'Le Champlain' next month. I had completely missed this perk, so have written to my TA today and hope to be 'Major', thanks to you (unlike you, I tend to 'flit about' between cruise lines, so have just chosen my 'best' loyalty status, as per the table you posted. Thanks and happy cruising, Fiona J.