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JAT0303

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Everything posted by JAT0303

  1. Interesting thread to read. I worked in public health for over 30 years so look for handwashing at the buffet. We were on the Island Princess for 2 weeks in July and I really like the hand sinks they installed that are open to the hallway. They always had a staff person asking for handwashing or sanitizer. The sanitizer dispenser was always front and center in the doorway. I thought there was pretty good compliance from passengers. Fast forward to a 3 day cruise on the Royal Princess in September. We'd never been on the Royal before, the hand sinks were behind a wall, no attendant to remind people to wash or sanitizer and the sanitizer dispenser was about 5 feet past the doorway against the wall. Very poor compliance with hand washing or using sanitizer at the buffet entrances on that ship. I actually went to guest services to ask about their protocols because it was so different from other Princess ships we'd been on. They told me to talk to the maitre'd and I did take the time to go to his office but got an assistant instead. He gave me the "we'll take care of it ma'am response" Nothing changed for the rest of the cruise. I did mention the concern on the after cruise survey and am also in the process of sharing my concerns with the CDC. I've seen such good handwashing oversight on the cruise lines we've sailed on so it was a surprise to me to see the lack of focus on the Royal Princess. Another note, my practice is to wash or sanitize at the entrance to the buffet even though I may have just done it because I am aware that others are concerned about getting sick and didn't see me wash my hands so it's a small thing for me to do.
  2. Just to close the loop for everyone on the issue of reimbursement for additional airfare costs... I sent in a reimbursement request to Customer Relations as directed when I called again to ask about the process after the cruise. I just received a call from a very nice Princess Customer Services representative. She said they would be reimbursing me for the additional $806 in airfare costs and I should expect a check in 4 -6 weeks. I'm very happy that this was handled so quickly and the information I submitted was sufficient to demonstrate the additional costs!
  3. Here's a copy of the e-mail that was sent before the cruise. There is a link to a site for information under the Independent Air section (sorry, I thought it was an e-mail address at first). Dear Princess Guest: Please be advised that due to newly updated speed restrictions to safeguard the marine life in the area, we must allow more time for the passage to Los Angeles from Vancouver. Royal Princess will now sail from Vancouver at 3:30 PM on Saturday, September 14, 2019, and will arrive in Los Angeles at 8:30 AM on Tuesday, September 17, 2019. In Vancouver, all guests must be aboard by 3:00 PM. As a result of this change, our embarkation flight guideline in Vancouver has changed. The latest flight arrival time on Saturday, September 14 is now 12:30 PM. Our disembarkation flight guideline in Los Angeles has not changed, and we still recommend flights depart Los Angeles no earlier than 12:30 PM on Tuesday, September 17. Guests with Princess EZair If your Princess EZair arrives later than this time, we will be rebooking your flight and contacting you shortly to discuss your arrangements. Please visit the Cruise Personalizer at www.princess.com/cruisepersonalizer to review your new flight schedule before departure. Guests with independent air arrangements If you have already booked an independent flight that will arrive later than this time, we recommend you rebook your flight to an earlier arrival time. We understand you may incur unexpected expenses for air change fees as a result of this change. Please visit https://www.princess.com/refund-request/ for details on submitted a refund request. If you have any questions, please contact us at 1-800-774-6237 (North America), 0344 3388663 (UK), 13 24 88 (Australia), or 0800 780717 (New Zealand) to discuss your arrangements. We apologize for any inconvenience this may cause and thank you for your attention to this important message. The entire staff and crew of Royal Princess look forward to welcoming you on board. Sincerely, Princess Cruises
  4. No, no letter last night as I was told. I'll send in a claim to the email address we were given to submit claims when they moved the departure up last week. Funny thing is we're off Catalina now so essentially at the cruise port....
  5. Insurance was not Princess, we have Citibank credit card travel insurance.
  6. We're in the Royal Princess now and had to rebook our flights which cost us $800. There was $400 in change fees so out the original $408 cost + $800 for the same flights at a later time. Travel insurance won't cover because it's a common carrier issue and I confirmed with them this morning. On the phone now with Princess on shore to try to work it out.....
  7. I actually did both. I booked onboard but they assigned it directly to my travel agent who gave me another 8+% discount.
  8. Just off the Island Princess this morning. They have a promotion giving double OBC for FCC when booking on board for select cruises. I've attached the flyer, it expires 9/3/19. We used it for an Alaska cruise next summer.
  9. Just off the Island Princess today. I was able to buy future cruise certificates for family who weren't on the cruise and book a family cruise next summer. It was nice to pay only $100 deposits and get double the future cruise credit because of a special promotion they had on board. I've attached a photo of the promotion for you.
  10. Hello - I'm looking from some advice from frequent Silversea cruisers. We have cruised on Princess, Celebrity, Holland and Cunard and are familiar with their air programs but haven't run into the level of issues we are having with the Silversea program (scheduling, changing our agreed upon flights without talking with us and now a ticketing issue.) We have a Galapagos cruise book for October 19th of this year. The cruise has been paid in full for over a year and we are using the Silver Sky Air Program for our flights. We are adding flights to Lima, Peru first so have paid the air deviation fee and the flights were fully paid for in February. All of our passport and contact information has been provided to Silversea. The flights are on American Airlines. While I have confirmation codes and can see the reservation, I can't change the pre-assigned seats until the flights are ticketed by Silversea. As you might expect, the pre-assigned seats are among the worst on the plane. I have tried unsuccessfully (through our travel agent) to get the flights ticketed. Silversea wants $150 pp to ticket the flights now. The representative is telling my agent that they will ticket the flights 50 - 60 days before the cruise. When I look at the terms and conditions for the promotional air fares they say "Silversea issues airline tickets within 90 days of sailing and only after final payment has been received." (https://www.silversea.com/terms-and-conditions.html) The Silversea representative said that they have a policy that says they charge $150 pp for early ticketing and they do it about 60 days prior to the cruise. I'd really appreciate any advice anyone can offer for how to get my flights ticketed now. I'm not going to pay the $150 pp to ticket them now but would love to hear how others might have dealt with this issue. Thanks in advance!
  11. I asked our cabin steward when we got on the ship. It was there when we went back after lunch so didn't need to escalate to the Passenger Services desk.
  12. Sorry, we did ATD so I didn't pay attention to the traditional dining times. The menus were different than we had on the Coral and Island last year but I don't know if they were the same as the ones trialed on the Ruby.
  13. Just wanted to report that I requested a barrel chair in our Oceanview cabin for our April 16th transatlantic cruise as soon as we boarded and it was promptly received. Sorry to start a new thread but wanted to share the news that I was able to get one even though I would have preferred it was there already :).
  14. I added my second ever Facebook post (in 5 years) on this subject in the Princess Cruises Facebook page. Could be another avenue for expressing our concern....
  15. I also just received my voice mail response after sending 3 e-mails over a period of a week. The response was the same as others have mentioned but also included a statement that the change was made to "Allow more living space for our guests. We do still have the tables available and they're not in use a lot of our guests are storing them in the closet but those will still be available." In my original e-mail to Jan Swartz, I suggested they do a robust survey of their customers to see if indeed the majority of people wanted the chair and table gone. If they were to do that, they might learn that a significant portion of their guests like to be able to spend time in their cabins sitting on chairs instead of the bed.
  16. I've been following this thread and I'm another person who is not happy with the removal of the second chair. I sent an e-mail last week to Jan Swartz as recommended by others and I did include information regarding a person's ability/in-ability to get out of a chair that has no arms. I read that others had been getting responses but I hadn't received any response so I resent the e-mail. Still waiting... I will be asking for a chair on the Crown on our April cruise and hope that they have some available upon request. Yet another thing to do when we first board the ship 🙂
  17. I just checked to see how my unused deposits were returned. They were credited to my new Costco Citibank card in October 2018 (same time they expired). So I'm guessing that American Express and Citibank has some kind of coordination process.
  18. My TA says she can't always see if we're eligible for a casino rate for a cruise so I call Princess directly and ask. If we are, I put the cruise on hold and my TA picks it up and let's us know what the final price is and any OBC she is offering. We have received e-mails from "Princess Players Club" with special Sail and Play rates (Caribbean sailings in February/March and Alaska in July.) We did a Caribbean cruise and are also taking advantage of the offer for an Alaska cruise in August. We're also going on a West Coast cruise in September with a a casino rate as well as the sale promos offering an upgrade, OBC and gratuities. So were able to combine the casino rate with the promotion on that cruise.
  19. We are ballroom dancers and only cruise on ships that have reasonable dance floors and nightly dance music because that's one of the biggest reasons we like to cruise. Here is our experience: For Princess, the Coral and the Island have the best dance floors in the Wheelhouse bar. We've found that they always have multiple sets of live music in the evening. Explorer is always an option but can be hit and miss depending on other activities. Same with Club Fusion (Coral). In the "Grand" class ships, look for the Wheelhouse bar by the Princess Theater for the best floors. We stay away from the ships that have the Wheelhouse bar by the Photo section as they have a very small floor. Because we really enjoy dancing, we don't do any of the newer ships because of the lack of dance floors. Pacific Princess has a great dance floor but it's on deck 10 at the front of the ship so can be rocky (but a great ship to sail on!) We also cruise on Celebrity Millennium class ships. They have the Rendezvous bar, smaller dance floor but okay most times. Have multiple dance sets nightly. Can be crowded on transatlantic and transpacific cruises as well as those on the West Coast (lots of dancers in Vancouver and Southern California.) We did one cruise on HAL Rotterdam. Small dance floor on one of the main decks but live music was not every night. There was a big floor on a a higher deck but the live music was jazz which we danced to a few times. We've sailed the Queen Mary, great dance floor. There was quite a bit of pre-recorded sequence dancing but we just danced in the middle. Live music was good but crowded so later was better. Haven't had the opportunity to try the nightclub yet as when we sailed smoking was still allowed. We are sailing the QE in October so will see how that ship is soon! We're the same as Times-Prince, we book anytime dining so we can be flexible whatever the dance schedule turns out to be. Hope this is helpful!
  20. 6/26/18 - Booked OV (Obstructed Oceanview Guarantee) for $650 pp (Casino rate) on Island Princess, NB Vancouver to Whittier. No cabin assigned. 7/6/18 - Received upsell offer for $179 pp to move to Balcony. 7/10/18 - Took the offer and got a Premium Balcony (B2)on Caribe Deck.
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