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John In MD

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About John In MD

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    Cool Cruiser

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    Royal Caribbean

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  1. I'll have to check with the airline. Unfortunately, we couldn't fly with Southwest, we were flying with Alaskan, so the options are limited out of BWI. The window we have time to go our vacation is limited due to that darned work thing. I'm just upset NCL would sell seats on a cruise that they would later abruptly cancel for their convenience. I could see having the cruise canceled at the last minute due to a mechanical failure, stuff happens. Canceling a cruise that has already been booked for "scheduled maintenance" is beyond lame.
  2. We've been cruising with Royal Caribbean for nearly 20 years with mostly good experiences. For our 20th wedding anniversary we decided to try NCL for a Hawaii cruise since they had an itinerary that we liked. In July we made reservations on the Pride of America for a May 2020 cruise. We made made our flight reservations at the tune of a little over $2,000. Today I received an email from NCL indicating the cruise was canceled so they could perform "scheduled maintenance" to the ship. What kind of game are they playing? If the ship was due for maintenance once a dry dock became available why were they taking reservations?! I would assume such "scheduled maintenance" is something they would schedule better than a year in advance. Here is the message I received from NCL. To me the level of compensation is very lame considering the costs involved in getting to Hawaii. We're out over $2,000 for a flight that we already scheduled. I suppose we'll find a nice resort or bed and breakfast instead of the NCL cruise. Looks like we'll be sticking with Royal Caribbean moving forward, they have never pulled a stunt like this on us. Dear Valued Guests and Travel Partners, Norwegian Cruise Line has important information regarding Pride of America's seven-day Hawaii itineraries from April 25, 2020 through May 23, 2020, departing from Honolulu, Hawaii. All guests booked on these cruises must be aware of the change and travel professionals are asked to forward this information to their clients. Pride of America will be undergoing scheduled maintenance. As such, the Pride of America seven-day Hawaii itineraries from April 25, 2020 through May 23, 2020 have been cancelled. We sincerely apologize for the inconvenience and disappointment this may cause. Due to these cancellations, we are offering guests who are currently booked and fully deposited on the affected sailings the following options: ' Option 1: Guests can move to any Pride of America sailing in 2020 excluding the December 19 and 26, 2020 holiday sailings and the cruise fare paid will be protected. Additionally, guests selecting this option will receive an onboard credit of $100 per person for the first and second guest only. The credit can be used on any expenditure onboard except for service charges. ' Option 2: Guests can move to Norwegian Jewel's Hawaii sailings on March 20, 2020; April 3, 2020; April 17, 2020 or April 30, 2020 and receive a 25% discount off the current rate. Additionally, guests selecting this option will receive an onboard credit of $100 per person for the first and second guest only. The credit can be used on any expenditure onboard except for service charges. ' Option 3: Guests can move to any open sailing fleetwide at current rates. Norwegian will also cover up to $300 maximum per person in air change fees. You may submit your receipts at https://www.ncl.com/case-submission. If your air travel was reserved by Norwegian Cruise Line, we will reissue your ticket. We look forward to hearing from you by October 3, 2019, to assist you in modifying your reservation. If we don't hear from you by October 3, 2019, your reservation will be cancelled, and a refund processed to form of payment. We are standing by on our dedicated support line at (877) 461-1160 Monday through Friday from 9:00 a.m. to 6:00 p.m. ET. For any guests booked outside of the US/Canada, please visit www.ncl.com for our local contact information in handling your reservation. We apologize again for this change and thank you for your continuous loyalty and support. We look forward to welcoming you on board soon and providing you an exceptional vacation experience. Sincerely, Vivian Ewart Senior Vice President, Passenger Services
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