Here’s my story of how 2 different cruise lines have handled this crisis. We were booked on a Japan spring flowers cruise on Cunard. No communication at all. If I wanted any update I had to look through the boards on Cruisecritic or just see the blanket information they posted on their website. Calling got no information and still waiting for information on part of my refund from their customer service which will hopefully be answered at least 30 days from my inquiry. I do have a 25% pp fcc but I don’t care. I will never book again with them due to their poor response to this.
Prince