kbt cruiser

On a 14 day cruise on Grand Princess, left Melbourne for NZ with none of the reasonably priced Sauvignon blanc on board. Cheapest is $98. Stopped 5 times in NZ and not stocked up. Blatantly profiteering, F&B manager won’t speak to me

What is a CVP ? I think one problem is that Princess are well geared up for the USA, but less so elsewhere. For instance, they only mail Medallions to US addresses. The Shoreside features are also USA only, so to make it mandatory in both the App and the web version is ridiculous. Just fyi, in the post-call survey, I rated the agent as straight 1s, she was useless, but if it IS/WAS a policy (or just a known bug), it explains everything that happened. The Radiqal Gaming issue has been there for 18 months judging by the message boards on here, so that is not a bug, just a very stupid policy. I don't beleive the issues are app related at all. The same thing happens on the Web version

We have this issue as well. Same error on "Payment method", on both the app and the web version. I got through to customer support, and this was their explanation (almost verbatim). Have you sailed with Princess before ? Yes Did you use this card before on Princess ? Yes Can you try another card - it should work. Why would it work for one card and not another ? Because you sailed with us before. So If I've used my credit card on a previous cruise, I cannot get Ocean Ready using the same card ? That is correct. I find this astonishing, but it came direct from Princess. Postscript, I used a different card and it worked - BUT you also have to input a card for Shoreside purchases, it's mandatory, and you can't be Ocean Ready without it. I don't want to do this because (a) Shoresdide puchases not supported in Australia, and (b) I have to tick a box to say that an outfit called Radiqal Gaming LLC can store my credit card details - whoever they are. Anyway, I'm not doing it, and after this (my 6th and 7th cruises on Princess) - I'm done with them. I will be making a formal complaint

I suppose the charter airline got the contract by being cheap, and are clawing it back by charging so much for seats, and reducing the baggage allowance, even below what’s on the airlines own website.

We have checked in this morning for our P&O cruise on 1st December but nowhere can you checkin for the flight. To do so, you need to pay £45 each way to choose a seat (£180 total). Seems if you don’t pay this, you have to check in at the airport

Thanks everyone. After 50 minutes on hold (the dedicated Peninsular Club number is a robot that just diverts you to general enquiries), I got an agent who couldn't explain what is going on. She could see my wife's details including account number and past cruises. She gave me the number, but their website said it was invalid, but at least we know all the data is in there somewhere even if we can't access it. So we now have the number if nothing else. It seems like their database is corrupted and they don't know how to fix it. They could see all the Princess and Cunard cruises too on my wife's account, but only P&O ones on mine. All very weird. On our new current booking, she confirmed the numbers were both on the booking summary, which I've printed out..... and they're not. I've spent far too long on this nonsense

Yes, check-in opens tomorrow, but the issue is with the P&O website as it asks you to input the number to see your loyalty, but they won't give you one. Thanks for the number @yorkshirephil

@Yorkshirephil - yes, Peninsular number is blank, and previous cruise in May is missing. They are treating this as her first P&O cruise

Yes, By account number, I mean Peninsular number. It doesn't appear anywhere, including in the account, meaning we get no credit for cruises, no discounts for points accrued etc etc It's realkly poor. (Also, my wife's passport number was wrong - it was her previous passport that expired in 2015, but the issue and expiry dates were correct for her current one). I think their database is screwed

Hi Alex, you're reply mirrors my situation almost exactly, except that the account number they gave us came up as invalid when we tried to input it. To the other two responders, no, the account number does not show up on our latest booking. We have registered, got the email confirmation and pressed the button to activate the account, but even that doesn't generate an account number. How can they make it so hard ?

I've been trying since we sailed in May. I have an account, but no account number. It seems to be impossible. My partner got his on our return, but I've had no joy at all