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benjoon

Members
  • Content Count

    1,365
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About benjoon

  • Rank
    Cool Cruiser

About Me

  • Location
    Western Australia
  • Interests
    Travel
  • Favorite Cruise Line(s)
    Celebrity, RCI, Azamara
  • Favorite Cruise Destination Or Port of Call
    Where ever my next cruise is

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  1. We were on the Constellation in 2011. We booked connecting cabins with my husband and 11 year old daughter in one and me in the other. They wouldn't book her in the cabin by herself. My husband paid for a 12 bottle wine package. When we got on board my husband swapped cabins into mine because of this our daughter couldn't have the wine package. They refunded the money. I went to guest relations twice to say this had happened and to charge our cabin. They didn't and when we were at dinner they still insisted that we had the package. We sent them off to check and they still said it was paid for. So we had 12 bottles of wine and all our money refunded. This was a great bonus
  2. There is loads of discussion about the Empress of the Seas. It is currently heading towards Crete. There is speculation that is will then head to Turkey to be scrapped. I hope not as we have a great cruise booked on it next October.
  3. My daughter is in Canberra studying at ANU. If this is correct we wont get to see her for Christmas. There worst part is not being able to see her for her 21st Birthday. When she went back from Perth we never expected to be banned from coming home. Currently she doesn't qualify for an exemption.
  4. Not empty stands if you live in Western Australia.
  5. I know on the Ovation there was a time that they could meetup each evening. It wasn't supervised.
  6. We had no problem getting Azamara on the phone. They sorted out our refund problem straight away. It really wasn’t their mistake as they were trying to refund onto a our cancelled credit card.
  7. We cancelled a cruise we had booked for our daughter next year on Azamara. We booked on board so we should have lost $25 of our $300 deposit. We received a FCC for $100. When we contacted them about the refund they said they had already paid $200 onto our credit card. We realised that it was an cancelled card so we managed to get the bank to transfer it to our bank. Now they are refunding the rest and it will still go back onto that same card. I will have to go bank into the bank and sort it out again. All of this happened about 3 weeks after we cancelled so we consider ourselves very lucky.
  8. Nope Air NZ are sticking to credit only. They said it was done with the agreement of the ACCC. We have plenty of time to use it now as they extended the period of expiration. Hopefully we can use it to come home from our March 2022 cruise in NZ.
  9. We applied for a refund on our October cruise at the start of June. Luckily we had only paid the deposit. The refund was applied to our credit card yesterday. That means it was about 4 weeks. Much quicker then we expected. Our Cathay Pacific flights were cancelled at the same time and I think they are 3 or 4 weeks away from being refunded.
  10. I would like to ask a question about a FCC that I received for a cruise I ended up cancelling that I had book for my daughter. I booked it while on a LCV cruise in Alaska last year. The offer was half price deposits. We paid the deposit and was also told that if we wanted to cancel it would be a charge of $25. This offer was only during the LCV cruise. We booked on this basis as we were not sure if our daughter would be able to join us at that time. Now we have been sent a FCC for $100 stating the rest was cancellation fees. We paid $300 for her booking. This is not the offer we were given and would never have booked her a cabin if we were going to lose that much. Can someone please explain why this should happen. There is a rather long wait on the phone to try and get an answer. We would have also preferred a refund.
  11. I would like to ask a question about a FCC that I received for a cruise I ended up cancelling that I had book for my daughter. I booked it while on a LCV cruise in Alaska last year. The offer was half price deposits. We paid the deposit and was also told that if we wanted to cancel it would be a charge of $25. This offer was only during the LCV cruise. We booked on this basis as we were not sure if our daughter would be able to join us at that time. Now we have been sent a FCC for $100 stating the rest was cancellation fees. We paid $300 for her booking. This is not the offer we were given and would never have booked her a cabin if we were going to lose that much. Can someone please explain why this should happen. There is a rather long wait on the phone to try and get an answer. We would have also preferred a refund.
  12. Cathay Pacific flights to London cancelled and we had to lose $550 each but luckily we bought annual insurance back in December. We have been able to claim that. Our Qantas flights to NZ were cancelled by Qantas and we had used points which we got them all back and the taxes. Air NZ only gave us credit and wouldn’t even allow us to get a refund. Hopefully we can use the credit later next year.
  13. We travel to Canberra from Perth once or twice a year as our daughter is at University there. It’s always a shame that people travel to Australia and miss Canberra. There is so much to see and the war memorial is worth the trip. A train to get tourists there from a ship would give the foreign visitors a great experience. Working in the Engineering design business I can see how long it would take to even start
  14. We are also imprisoned in WA. We sent our daughter back to Canberra 2 weeks ago and now don’t know when she can come home to visit again. We are hoping to visit her in October but who knows if it will happen.
  15. We are sad that our October cruise has now been cancelled. We wouldn’t have been able to travel to the UK for it anyway with Australia’s strict travel restrictions. We were lucky that we hadn’t paid the full fare yet. Now we have to try and get a refund or flight credits for our very expensive flights from Perth.
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