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About Terre

  • Rank
    3,000+ Club

About Me

  • Location
    Charlotte, NC
  • Interests
    cruising - is there anything else?
  • Favorite Cruise Line(s)
    Carnival; Royal Caribbean; Celebrity; Princess
  • Favorite Cruise Destination Or Port of Call
    Southern Caribbean; Hawaii; Alaska; Mexican Riveria

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570 profile views
  1. We, too, always tip extra in person to the cabin steward and our wait team, as well as any very good bartender we've had. We also tip extra to the maitre 'd if he/she did something extra for us. Begging for the ten rating is on every cruise line, though. We have been told in the past by certain crew that if they get a certain number of low ratings and bad comments, they are demoted...have not been able to confirm that, however. The bad comment could be something very minor.
  2. On our Equinox cruise last month we had the card in our cabin we could fill out with feedback. I had waffles one day that couldn't be chewed or cut with a knife and mentioned that along with all the good things they were doing, raving about our cabin steward and a girl at guest services. When we arrived for dinner the maitre d' was waiting at our table with our assistant waiter. He apologized for the waffle and assured me it wouldn't happen again. Later during our meal, another "suit" came to apologize about it and promised it wouldn't happen again. That was about five days into a ten day cruise. I ordered the waffle the next day and it was perfect that day and every day after! They can't fix what they don't know about and I will hand out compliments just as readily. You can complain nicely, you don't have to yell and make a scene. Once on a Hawaiian cruise our cabin was above a lounge and we could hear the music all night. Two nights in a row I called guest services to see if they could turn down the volume, which they did, but it was still too loud to sleep. I called the third night and asked if we could be moved but were told the ship was full but she would let the hotel director know. The next day after we got back from our day in Port, we stopped by the desk to see if the hotel director was in. He came out, took us to his office and apologized saying the ship was full and offered an OBC. We said we didn't want anything out of it, we just wanted to be able to sleep. We were very nice about it. He gave us dinner in the French restaurant. The next day we were moved to a suite. The people in that cabin had an emergency at home and had leave and the hotel director thought of us. They want everything to be right for you but, like I said, they can't fix it they don't know about it.
  3. Yes, I always wear them except on formal nights. If you have a dressy pair, like maybe a satin pair with a jacket, for formal night, that would be perfect!
  4. But if their job performance is falling short, shouldn't their supervisor know? In other jobs you are warned and eventually let go if you don't perform. I do take into account that the kitchen may be the origin of slow service, or that large table with many demands, but it's easy to tell if the waiter or cabin steward is the problem as well. We, too, usually speak with the maitre 'd or guest services and things are corrected then. When this happens my score for the survey also changes for the better. If people don't know what's wrong they can't correct it. I am always honest with my comments and scores and if someone or something deserves a six, then that's what you give them. Why would you work on improving if you do less or subpar work, and continue receiving a ten?
  5. I don't remember, it's been about five years ago. Her filling came out and they replaced it for her. They were talking about it when they got back.
  6. I believe there is also a dentist on board as well. A friend of ours had to see the dentist on a cruise.
  7. We didn't prescan anything for our recent Equinox cruise either, even though my printer has a scanner. I entered passport numbers and credit card info into the on-line pre check-in. At the terminal, like you, they scanned our printed boarding pass, and took our pic (we didn't even go to the counters where the agents are). We sat anywhere we wanted and waited about 30 minutes or so and they took handicapped passengers first, then boarded by loyalty group. They checked everyone and there was a couple in front of us trying to get in with Elites and they made them wait out of line for their group. Didn't have the "free for all" and it was all very quick and organized; this was in FLL. My only complaint is that you can't hear the announcements because everyone is talking and the announcements are not very loud. We liked the fact that we could take our carry-ons to the cabin and then grab lunch without having to lug them around even though we still had to wait until 1:00 to actually use the cabin.
  8. You better hurry up and get that copyrighted and start making those shirts!
  9. Lol, I was speaking in general, layout, etc. I didn't mean exactly alike.
  10. Recently off the Equinox and I saw all kinds of tees, some offensive (which is subjective and differs from person to person) but most weren't. The best one I saw was a picture of a cruise ship with the slogan, "It's NOT a boat!" I loved that because I want to scream every time I hear someone call it boat!
  11. The Equinox is the same as the Reflection. I'm not sure about the glassblowing, though, don't remember it on Reflection.
  12. The price for each item is listed on the ticket that goes with your bag. Each Elite person in your cabin gets one bag of laundry free, so if two people are in the cabin and both are Elite, then both get a bag free. You have to write "Loyalty" on your ticket. Also, as someone else mentioned, I would not send anything that is really good. They use very hot water and colors do fade. They do not press with the free laundry, so it comes back folded in your bag, but not always wrinkle free.
  13. We eat lunch in the buffet. Since we fly in the day of (usually) we eat breakfast before boarding our flight. If we went in the day before we eat at the hotel's breakfast buffet.
  14. We sailed on her November of last year and they had not upgraded to the new system then. I would think it would be soon, though since the Equinox has done it. I really liked how quick embarkation was and loved that we could put our carry-ons in our cabin right away and leave. Still had to wait until 1:00 before actually using the room, though, but you didn't have lug your carry-on around!
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