Have an issue that I could use some feedback on. This is my first time sailing with NCL although I have sailed on Carnival and RCCL at least 10 times each. I was looking to do a Partial transit Panama Canal cruise with my mom as it is on her bucket list and came across one on the Jade in November.
When I booked this cruise I called and spoke with a rep that was very nice and helpful. I decided on a Obstructed Ocean View guarantee cabin that the website specifically states "Deck 8".
Fast forward today, after final payment and I notice I have been assigned a porthole cabin on deck 4. When I called I was told that there was nothing that can be done and the cabin can not be changed once assigned.
How can they assign me a cabin on deck 4 when I specifically booked a obstructed ocean view on deck 8?
I have spoken to my cruise planner, his manager, the help desk and someone name Troy in escalations who was extremely rude with no success and no explanation on why I got a cabin on deck 4.
Should I just let this be and go and enjoy this cruise or should I try to escalate it higher and to whom would I contact.
I appreciate any suggestions you may have...thank you in advance