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About mluzzy1

  • Rank
    Cool Cruiser

About Me

  • Location
    Oakhurst,NJ USA
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  1. Just back from the 12/1 sailing. We thought the ship and our Infinite Veranda cabin were beautiful.That being said , they have some work to do to win us back. About 50 of us failed to read the fine print that our sea passes would not be loaded with drinks the first day, showing up to an empty - The Club. Instead there would be a welcome party at 7:15 where we could have our Captains Club drinks. Only problem was that on a 3 night sailing on a brand new ship , most were either at dinner or a show during that time. Or exploring. Some ordered drinks after being told by guest relations to go there for their CC drinks. Man were they mad when they were handed the bill. The next night in the Grand Plaza it took 20 minutes or more to get served due to understaffing. Same on day 3. Our internet experience was equally underwhelming. Repeatedly messages or photos would not load. We met with the Internet person who opened a ticket for our two cabins to resolve the slow or sometimes non existent internet. We never heard back and the wifi was poor right up until we left this morning. He explained that Royal uses a different company and different satellites when I asked why the wifi was so much better on Quantum/Oasis class ships. There were multiple times when a crew member had the chance to excel when handling a special request and just didn't. Not because they couldn't but just because they event been trained to make service a priority apparently. Dinner in Normandie was just ok. Rooftop Garden Grill had no flatbreads (even though listed on the menu in the app and online when I booked)and the entrees were just ok. I was shocked at the quality of the apple/cherry pie dessert there. For a specialty restaurant , really unacceptable. Tuscan was a better experience and the service at the three restaurants we tried was good. Hopefully the food and service issues outside the restaurants will improve. The Captains Club benefits should not have to be a fight to enjoy. And the stipulations for things like your 4.00 speciality coffee (has to be ordered in a specialty restaurant) should be removed. Was thinking on NCL we enjoy a status similar to our Elite on Celebrity. We are given two specialty dining opportunities, free internet and laundry, bottle of wine,2 bottles of water, chocolate covered strawberries etc. Anyway - some honest suggestions for making Edge better. Hope someone is listening...
  2. Noted. I came up around 8 and have had the whole martini glass to myself. Monday will be different I'm sure!
  3. And the hot tubs are empty😃
  4. mluzzy1

    Silversea Spirit cabin photos?

    Thank you!!
  5. Hi, We are on Spirit in January for our first time. Wondering if anyone has post refurbishment photos of a cat B4 Verandah Stateroom. We are staying in 628. Was curious if the Tv is now on the wall in front of the bed? Any photos greatly appreciated:)
  6. mluzzy1

    Just Back from Silver Spirit - Disappointing

    A little off topic but does anyone have updated photos of the Veranda Suites?
  7. Actually , the only thing left was the two options for guarantees as I stated. I too have booked on other cruise lines but have never seen deck specific options until this time.
  8. In this case it was deck specific. Hence the thread. The CSR I spoke to acknowledged it was.
  9. To be clear, this was a DZ forward deck 15,16 guarantee. They had two choices at booking. Deck 8 mid guarantee for 400.00 and deck 15,16 forward for 497.00. i ended up deck 8 obstructed mid for 497.00. Had I thought that was a possibility , I would have paid the 400.00 and taken the the former.
  10. We booked a guarantee forward deck ,Marina or Lido for the 10/27 sailing of Regal. Their website gave me two options mid ship obstructed deck 8 for 400.00 pp or forward deck 15,16 for 497.00 a person. After some research I figured the eight cabins with the big balconies and steel under the handrail were way better. So we paid for that guarantee. Yesterday I got an “ upgrade” email that put us on deck 8 e514 with a giant lifeboat right in front. Had I chosen the first guarantee for less money I would be fine with that. However , I would have never thought it was an upgrade to move down to deck 8 midship. in all our cruises I’ve never been presented with an option to pay more for a higher deck guarantee so the whole idea seemed pretty good , narrowing down where you could land on the ship. And since it was already an obstructed category silly me thought that any upgrade would be on the same higher decks . Has this happened to anyone? I called customer service yesterday twice and was told the ship is waitlisted and there is nothing they can do. They offered a dinner in a specialty restaurant. Am I being unreasonable? It just seems to be a bit deceptive to advertise a higher deck obstructed and move you to a lower deck obstructed that you could have purchased for 200.00 less.
  11. Just a quick note because I've heard a bit of negativity and I was a little afraid that our 4th time on this ship would disappoint . First off, we once again were in a Haven Spa suite. And we've done this category 4 times. So my experience only applies to the Haven really. And because of the layout of the ship, I understand that if you stay outside the Haven , it can feel crowded at times. I would say this was our best experience to date. Patrick , the concierge is not only helpful but has a really nice genuine way about him. The wait staff in the Haven dining room was great. Its funny how each time has been different in the dining room , never bad, just different personalities to make our cruise fun. As usual , handling any special requests(cherry pie, banana egg pancakes, dinner items for lunch etc)without hesitation. Kumar - and the other bartenders - fantastic. Listed to my margarita recipe and made them that way the whole week. Our room steward Margherita was also excellent. Never saw her unless we needed her and she kept our stateroom spotless. Our Butler was new(first cruise) and pretty certain it was her first time as a butler. She contacted us at 9:00pm on Embarkation day and told us she had training and orientation that day otherwise she would have checked in earlier. We had her deliver pizza one night and it arrived cold which was pretty surprising. Im thinking delivery hot food is a priority - maybe it was her timing, not sure. But her attitude was great and I think she will improve. The Thermal Spa , to me , is one of the best at sea in terms of size and options. (EPIC is also great) We used it every day and I would recommend. The condition of the ship is surprisingly good everywhere we saw. As it's approaching its 5 yr mark , it still feels current. My wife and I agreed that the Spa Suite is a very comfortable set up with ample storage and a great bed. We cruised in a Crown Loft suite on Oasis of the Seas in November. Although the two floor setup up is very nice, it lacked the warmth and the bed wasn't even close to NCL's in terms of comfort. RCCL ,in my opinion, is still playing catch up to the haven experience on the Royal side of things. We've done suites on Anthem and although Coastal Kitchen is nice , the Haven concept just works better. We were also pleasantly surprised with the people on our cruise. There were families in the Haven and for the most part the kids were well behaved and the parents did a good job parenting. We met some nice friendly people and I think everyone seemed to enjoy themselves. We did pick this week because it's in between college spring breaks and high school breaks - so it was probably quieter than the prior two weeks and the following two weeks. GSC was another no show due to wind but they refunded 27.00 pp and we overnighted in Nassau. We don't book this cruise for the Itinerary but if people did they would be bummed as the weather in Florida was torrential rain and GSC was a bust. That being said - Nassau had great weather. Moderno and Le Bistro did not disappoint. Typically we have a hard time eating outside the Haven Restaurant because the quality and service are very good. We used out platinum coupons for both restaurants and enjoyed the food. The service was good too , but you get spoiled in the Haven because they get to know you and it becomes a personalized dining experience. We were off the ship at 7:45 and home by 9am (Jersey Shore). We will miss Breakaway but am looking forward to Escape and Bliss:)
  12. We've done Mid Level Suites on all three lines. We are Diamond Plus /Elite on Royal/Celebrity. Platinum on NCL. The Haven is our favorite by far. I think RCCL is playing catch up. The Haven Experience on Epic and Breakaway was just better at every angle it seems. Food in the Haven Restaurant,Exclusivity and service all were better in my opinion.
  13. mluzzy1

    Breakaway Haven Menus for 2018

    thank you!
  14. Just wondered if someone had and could post current breakfast , lunch and dinner menus. I could not find via search. Thanks!
  15. mluzzy1

    Haven Owner's Suite and Disembarkation

    We have been in Haven spa suites 4 times on two different NCL ships. Even staying outside the courtyard , we disembarked like everyone else in the Haven.