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ufalum88

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  • Content Count

    43
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About ufalum88

  • Rank
    Cool Cruiser

About Me

  • Location
    South Florida
  • Interests
    SCUBA
  • Favorite Cruise Line(s)
    Oceania
  • Favorite Cruise Destination Or Port of Call
    Rangiroa

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  1. It's their ocean. That said, Cozumel is better than a private island...where they cram thousands on to a few strips of sand.
  2. and I apologize if I’m overly sensitive because of my child and her needs. It has awakened me to the difficulties facing these folks. I was rather callous to this problem before hand. So I should not be so quick to anger.
  3. Yet you felt compelled to leave that long winded response. All the while, not paying attention to the fact that I wasn’t trying to bring fruits or other prohibited food. In fact, I don’t want to bring anything. If you read my post before, I’m looking for a way to contact someone so that the cruiseship can bring the stuff that I need. Royal Caribbean, Holland America, Disney etc. have done this for us. Unlike you, a nice person on this thread gave me useful information and a line worked with us in the past. I came back hoping to get similar direction for MSC.
  4. good point. Perhaps the disabled, elderly and obese should all avoid cruising. One of the things I’ve learned from having a disabled child is that some peoples lives can be made so much easier if we all just make slight accommodations for those less fortunate. If you are just a rigid functionary, then you do not have to worry about other people and you can go through your life just doing your job without any hiccups. However, I am going to assume that everyone of us has asked someone for a slight accommodation so they can accomplish something that would make their life better.
  5. what I feel or don’t feel has nothing to do with it. Like I said, if you were a parent with a child who had special needs, you might understand. Sometimes rules have to be bent in special circumstances. Further, I’m not looking to bend the rules, I’m looking for an accommodation with regard to something the cruise line can do. I only want to bring food on board as a last resort. Fortunately, other people on this forum have been much more helpful.
  6. Excellent point. We would give our special needs child potentially tainted food and items that may not be properly refrigerated. What parent wouldn’t? Please note the thick sarcasm. I don’t know if you are a parent but I am fairly confident that you’re not a parent of a child with special needs. The regulations you are discussing are meaningless to a parent who’s child has nothing to eat. This is not a situation with a spoiled kid who just eats what he or she wants to eat. When your child has a sensitivity and cannot eat anything with milk, anything with eggs, or anything with gluten, your menu is very limited. So when the cruise line says, “sorry we can’t accommodate her. Thanks for cruising with us“ that answer is unacceptable. The only choice is to bring something on board. If these regulations do not allow that, then accommodation needs to be made. RCL’s Accommodations were to bring special yogurt, special cheese and special gluten-free dough on board for my daughter. I thought at the time that this was an accommodation unique to Royal. Since then, multiple other cruise lines of done this. The problem we are having now is with MSC. They are notorious for their poor customer service. If they refuse to do anything, we will be smuggling food on board. Damn the regulations. I hope they get 100 points off, whatever that means.
  7. My special needs daughter cannot eat milk products, eggs or gluten; so we need to bring a non-dairy yogurt for her breakfast (and no her diet cannot vary), vegan cheese and gluten free pizza crusts. MSC acknowledged that they will not have these items on board. The functionaries with whom I spoke could not have cared less about my daughter's well being. They continue to repeat the same mantra: Perishable food items are not permitted to be brought onboard due to U.S. Public Health Guidelines. This is odd because on past cruises, MSC did not have an issue. Most cruise lines accommodate us by making sure that they have items for my daughter's needs. RCCL, Disney, HAL, etc have all had items for her brought on board. Albeit, with RCCL, we had the same issue until I spoke with one of the line's vice presidents. Would anyone know a muckety muck from MSC with whom we can speak? Any suggestions? I cannot go on a cruise and just feed her gluten free pasta, berries and cheerios for a week.
  8. As a follow up, would you know the same info for MSC? They are giving us the same close minded refusal that Royal did, at first. Thanks again.
  9. Thank you for your suggestion of carbon copying the president and providing his email. I did this and we finally got a supervisor. She took care of everything. BEENSAILING you are a hero! As for the person who suggested that we change cruise lines or vacations....seriously?
  10. Even now, in 2018, this is still going on with RCCL. According to everyone with whom I have spoken, they do NOT allow prepackaged foods unless they are non-perishable. So crackers are OK, but anything that can go bad is not allowed. My daughter cannot eat milk products so we need to bring a non-dairy yogurt for her breakfast (and no her diet cannot vary), which RCCL acknowledged that they will not have on board. The functionaries with whom I spoke could not have cared less about my daughter's well being. They continue to repeat the same mantra: Perishable food items are not permitted to be brought onboard due to U.S. Public Health Guidelines. This is of course nonsense when it comes to things like prepackaged yogurt. Is RCCL violating this rule by bringing yoplait? Was MSC, Oceania, Holland America, Norwegian, etc in violation of those guidelines when they immediately agreed that we could bring on whatever was needed for my child's special needs? Of course not. This is just RCCL not caring. I have asked multiple times for a cite to the guideline to which they are referring....a guideline that will not allow prepackaged yogurt...and not one of their cookie cutter responses has even attempted to respond to this question.
  11. I have noticed that Puerto Limon is being listed on many MSC itineraries, and then later dropped. They have the right to do this...until it becomes false advertising. Does anyone know why Puerto Limon is being dropped? I called MSC and they knew nothing of this.
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