Beango

I have sent my request to 3 customer service agents, including "mbaylee". Still no response from RCCL, except a form letter with 3 links. One of the links stated that Royal would reimburse us, if we contracted Covid with 10 DAYS of sailing. We were tested the day after we got off the ship, (a transatlantic), and had Covid. Obviously, since we did not even get off the ship. Hopefully, they will do the right thing. We have been "loyal to Royal" for many years.