Mrs Skip

Excellent news for this particular Ileach who will be boarding in just over 2 weeks time !

Thanks for double checking Tony, enjoy the rest of your cruise.

We had $600 OBC. I phoned up, the $600 OBC was applied and I paid the rest by credit card. Within a few minutes the Experience More - Short Voyage was showing up on the voyage planner detailing what was included. Not yet seen or tried to use the individual OBC (for Shore Excursion & Spa), happy to do that on board. For me the differential from the 'old' days is the package can be purchased in advance using OBC. And based on previous experience, will be waiting until on board to schedule the Chefs Table

On the basis of this knowledge, we decided to buy the Experience More - Short Voyage which is for voyages of 7 days or less. With Ultimate Drinks at $39.95, even with 20% discount, that would be just short of $450 (US), add on the 2 lots of Onboard credit that come with the package ($300) , and 1 extra lot of laundry, and it just about pays for the $799 (US) cost gives us a 'free' Chefs Table. The wifi part of the package is pointless for us, we have that anyway, We had been on the 'cusp' of not buying the 7 days package, i suspect others may be inclined to purchase in advance now. Let's See ! PS - I phoned up on Saturday afternoon to use our $600 OBC and the call was dealt with quickly & professionally.

He is

Currently on board Quest. We had paid for a number of excursions using OBC (well before the data migration). Whilst OBC assigned in dollars, excursions charged in UK Pounds. The exchange rate used for the 1st purchase is then assigned for all other OBC purchases. Post migration the amounts charged (in dollars) for the excursions were a bit ‘wonky’ which lead to a suggestion that we had an outstanding balance . Onboard the completely CORRECT balance was sitting in our OBC Account. I got so hung up on the individual excursion amounts it took a couple of visits to get me to that understanding. Cruise is great, and to those sailing shortly, my advice is bring paperwork, but based on our experience, accounts will be in order overall.

I know I should know this ! Is it possible to register for Meet & Mingles either via Azamara site or through Cruise Critic. If so would be really grateful if someone could post a link please. I appreciate that the days of invitations and formal hosting seem to be a thing of the past. Thanks Jane

In another Azamara website update, our loyalty points are now showing correctly 🙂 Excursions are as expected in terms of number (including a cancellation made on 15 March) but associated costs are incorrect, which I am sure can be sorted quite quickly on board. I suspect OBC will be the last section of the data to be soerted, but positive movement over the last 2 days. Like you Jenny, I do hope that those we interact with face to face do not have to bear the brunt of justifiable annoyance. Hope you're both well and that you enjoy your cruising time also.

We also now have our 1 upcoming cruise showing, definitely correct room details, and looks like correct set of booked excursions 🙂 We have an (incorrect) outstanding balance showing, and (incorrectly) no loyalty points. I suspect that the (incorrect) outstanding balance is due to a lack of recognition of the OBC we have. 😞 However, it is so good to see progress. For info.. the above info became available 24 hrs after I had submitted a 'query form' which stated that both upcoming cruises and loyalty details were incorrect. I received a courtesy email to say that some updates had been made. Overall this progress has really cheered us up..

Same for me. No emails now though fortunately for us, there’s still a Comms line with my husband

I’ve now completed the on line form, but managed to get the year entered very quickly @ChucktownSteve so might be worth trying again. No information on either our cruises or loyalty levels and we sail on 18 April. This is our 10th cruiser with Azamara and certainly a very different run up to our travels. It’s difficult not to get upset by this but putting in perspective and remembering that this is NOT the responsibility of the crew on board may help.

We’re due to sail 18th April, still not showing up ☹️

Great news, thanks for the update

Thanks for the update

We too are really keen to hear how this goes, mainly because our once in a lifetime trip to Japan will be a reality in less than 4 weeks (all going well, tendency to assume travel is a dead cert is less than it used to be). As at today, all will need a negative covid test to board Quest though not to get into Japan. I understand this is a port rule, cruise line agnostic. Happy sailing to those who are probably just about to leave Tokyo !