pingpong1
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New program from Regent - The Regent Upgrade Advantage
pingpong1 replied to Pcardad's topic in Regent Seven Seas Cruises
It would seem that the program is not quite as "transparent" to the customer as we'd like it to be. -
Regent- Stranded! Last minute change 🙀
pingpong1 replied to 1teach53's topic in Regent Seven Seas Cruises
"Corporate-speak" can be so blinking frustrating! They start out by saying, "As part of our continued effort to enhance your vacation experience", and then... they don't actually tell you how this change will actually "enhance" that experience! Grrrr! -
New program from Regent - The Regent Upgrade Advantage
pingpong1 replied to Pcardad's topic in Regent Seven Seas Cruises
Absolutely right, Sunprince! This looks exactly like what you "see" going on over at Princess/Carnival cruises! Setting one customer up to bid against/compete against another customer... in a "bidding war" against each other! Certainly not a "luxurious experience"! -
Absolutely right! Norovirus can/will certainly be far more disruptive and negatively impactful to the enjoyment of one's cruise than a few transitory "sniffles/congestion" (symptoms similar to those of the common cold for most people). But to my knowledge, there is no vaccine that will prevent or reduce the effects of Noro sweeping through a shipload of passengers. If I had to "catch" one or the other...I'll opt for Covid, rather than Noro anytime!
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https://www.nbcnews.com/health/health-news/covid-us-largest-summer-wave-cdc-high-transmission-rcna165765 Apparently, the world (including the U.S.) is now going through a summer '24 period of increased cases of Covid. It would be very unlikely/impossible that cruise ships would not also be negatively impacted by this same increase in summer cases. Many folks (probably those who don't cruise) enjoy derisively attaching the moniker of "Floating Petri Dishes" to the cruise industry, and to those of us who enjoy the cruising experience. Regards.
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Regent- Stranded! Last minute change 🙀
pingpong1 replied to 1teach53's topic in Regent Seven Seas Cruises
Perhaps Regent's accounting department has a difficult time assigning an actual dollar value to goodwill or customer loyalty? In their accounting ledgers (either left or right sides), there's probably no column with those headings? Regards -
Some folks might object to me enjoying a good cigar onboard...but I only poop, pee, and smoke in designated/authorized areas! 😉
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Splendor London to London. 08/12/2024.
pingpong1 replied to Dolebludger's topic in Regent Seven Seas Cruises
Thanks so much for the picture! And it even included the Eisenhower statue. It brought back many good memories! -
Splendor London to London. 08/12/2024.
pingpong1 replied to Dolebludger's topic in Regent Seven Seas Cruises
Loriva - I know exactly that Italian restaurant you're referring to! But I can't remember the name of it, either! I don't think it's there anymore. Back in my "working days", (20 years ago) I often had many reasons to be at the (old) American Embassy in Grosvenor Square and another "U.S. facility" right across the street from the embassy at the corner of N. Audley (near the statute of General Eisenhower on the corner). That was a wonderful little place to have a quiet and very pleasant dinner! I first "discovered" (and fell in love with) Masi Valpolicella wines there! Thanks so much for bringing back some good memories to me. Best Regards. -
Perhaps another example of subtle/under-the-radar "corporate cost cutting"? The sum of many small and little-noticed saving can probably add up to rather large savings fleet-wide over time.
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Absolutely, Scottie! As a "yank" having been stationed (posted) in Edzell from '71-'75...a lovely country filled with lovely people!... I had my first introduction to really fine whiskys...and never went back to that "American stuff"! To this day, I still enjoy a "wee dram" or two, every night before (and maybe even after) dinner. I mostly prefer the Highland and Speyside selections. Best Regards.
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Is Mariner As Bad As Some Reviews Indicate?
pingpong1 replied to Syd58's topic in Regent Seven Seas Cruises
Yup...that single pesky guest keeps popping up on lots of Mariner (and only Mariner) cruises! Rumor has it that this particular Regent customer only sails on Mariner (apparently, their favorite ship) and spends most of their cruising time just randomly going into various bathrooms throughout the ship...recreationally flushing foreign objects down all the various toilets all over the ship! He (or she) is known as "the Phantom Flusher" 🤪 -
Private Transfers in Barcelona
pingpong1 replied to MarcyLondon's topic in Regent Seven Seas Cruises
Definitely Blacklane! We've used them several times all over the world (long before Regent ever "thought about it)! 😜 -
Also remember..."We're not supposed to even care about how much Regent raises its prices because our stock portfolios have gone up over the past year or two." 😵
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That should not matter in the least and has no bearing on the "service", or lack thereof, that was received. Regent advertises itself as a "5-Star Luxury Cruise Line"...and certainly charges for that service commensurate with their advertising. If they can't deliver that "bespoke and personalized Service" (as advertised throughout their marketing literature), then she shouldn't build up those expectations with their would-be passengers in the first place.
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Carol - I am sorry you had to experience this! And I have absolutely no reason to doubt, question, or explain away anything you have shared with us. My very first thought while reading was...."And this is the type of experience that we're expected to pay extremely high and constantly increasing prices/fares for?" Now there will be some who will most likely say, "why didn't you call the manager over immediately and say something?" And my thought would be, "Why should you have to do that in the first place? Why should the responsibility for calling attention to sub-standard service and quality control on a luxury cruise line fall to being the customer's responsibility?" Best Regards.
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I guess you're new to Regent. They are a luxury cruise line. They have no problem whatsoever to guests bringing their own liquor on board.
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Would you consider just bringing along your own bottle or two in your luggage, if having that particular bourbon available was an "enjoyment priority" for you? I always pack my own cigars and humidor along with me when cruising.
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NCL Oceania Regent Loyalty Programs to be Consolidated
pingpong1 replied to mrlevin's topic in Regent Seven Seas Cruises
There's also one other thing I can think of that keeps increasing...the fares. And not by just "a little bit". 🤪 -
It may be 2024... but the Voyager entered service in 2003...21 years ago. And there's no way that Regent would be spending the money and time to rewire every suite on the ship to meet 2024 "needs". Particularly when small adapters are made and can be bought/brought along by passengers to meet their individual "electrical needs" today. There are 3-pong European (220 Volt) outlets on each side of the bed
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IS THE NAVIGATOR ONE OF THE POOR RELATIONS
pingpong1 replied to difranco's topic in Regent Seven Seas Cruises
I would never consider or think of the Navigator as being "inferior". She is admittedly older, not quite as "glitzy" as the newer ships, and certainly much smaller. But she's well-maintained; the standard suites are large and clean; always has a wonderful, efficient, and friendly crew; and is more intimate and cozier than the other Regent ships. I don't view the absence of a few (more) specialty restaurants as a negative... particularly when the Navigator Compass Rose (MDR) will make almost any menu you'd like...including the offerings of all the other sister-ships' specialty restaurants. We still view Navigator as a very valid and acceptable choice among all the ships in the Regency fleet. Regards -
Regent Seven Seas Voyager debacle
pingpong1 replied to TashaDickens's topic in Regent Seven Seas Cruises
Pappy - Exactly which "insensitive comments" did Tasha receive in response to her post that you're referring to? All I've seen is that people would like some further specific details which might form the foundation for such a degree of being so upset by herself and ostensibly by the entire compliment of other passengers (i.e., 99.9%)? Is that so unreasonable to ask of the OP? If someone is going to post a statement such as "...99.9% of all the customers onboard are outraged by the callous treatment they've received from management...", I'd like to know what the actual surrounding egregious events and actions were that caused such a supposedly overwhelming and widespread dissatisfaction among nearly all the passengers? I'd also like to know what "measurement tool" (such as an ad hoc survey, etc., the poster might have distributed to all passengers) was used for making such a specific and precise statement? More measured terms such as "Some", "most", "more than a few", "several people I've talked to", etc. might give more credence to the post that alleges poor treatment received by "99.9% of all the customers", and who are supposedly "outraged". I can't imagine any circumstance that would ever happen on any Regent cruise that would ever draw such unanimously identical outrage from "99.9% of the passengers". The majority of passengers (and contributors on this forum) can't even agree on the proper consistency or correct serving temperature for the applesauce served at breakfast in La Veranda! Best Regards.- 64 replies
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Regent Seven Seas Voyager debacle
pingpong1 replied to TashaDickens's topic in Regent Seven Seas Cruises
Some more specific info would be appreciated...if it's not too annoying to discuss. Thanks!