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Doh15

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About Doh15

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  1. I didn’t think there was such a thing as “no fee cancellation” — was that some kind of promotion/LCV perk? Just curious, since $75 pp is not an unreasonable fee.
  2. Thanks for all your work maintaining stickies and the board generally— even (especially) as a new person I appreciated it— and I also like those pics!
  3. Interesting— we were charged the usual $75 pp fee, but I can’t complain about that.
  4. The same would be true if you had taken the cruise without any problems. You purchased insurance against losing money and you didn’t lose any, so congrats!
  5. In case the information is helpful at all, we had a cruise (and one-way Choice Air) for the summer that we canceled in early March just before the 120 days, so as US residents we were entitled to get all but $150 back. We received most of what we were due back within about 10 days of cancellation. I called in mid-March and was told we were owed more but that there might be separate cancellation fees associated with the choice air reservation. We got several hundred dollars back in late March, about 2 weeks after that call. I called again and they agreed I was owed more (and that there were not separate cancellation fees for choice air). We got the rest of what we were owed (in two separate transactions) back in late April, so around a month after that call. It was a lot of time on hold but I appreciate we were able to get a full refund (less cancellation penalties). Note that on the last call I was told that Azamara is intentionally breaking refunds into smaller chunks (who knows if that message was garbled though). I would really love to take that cruise someday. 🤞🏼🤞🏼🤞🏼
  6. Not sure there is any point in speculating while we wait for an answer (although I guess the question is whether Azamara’s understanding or ABTA’s controls) but bullet 1 doesn’t match my understanding of a FCC because I didn’t think you could convert a FCC to cash?
  7. So glad they got off. Feel terrible for the people stuck on cruise ships in/near Miami. Seems Coast Guard might not be letting any more dock?
  8. I canceled before 120 days and a full refund of my final payment, but no refund of my deposit, posted to my credit card around 9 days later (in the US so my deposit was $1100 and my cancellation fee should have been just $150). I called back and it took about an hour but Azamara is now refunding me the additional $950. The Azamara person was very helpful and pleasant— it did not take any arguing from me just time for her to look at my file and talk to various departments while I waited on hold. As part of that discussion she confirmed that passengers who cancel should get port fees and taxes back, but apparently that was a big chunk of my missing refund.
  9. My *guess* is that when they rolled it out for people denied boarding they said “refund” and as the problem became bigger and the policy expanded to cover more people that got changed to “compensation”. But given the latest news about how the virus won’t even peak in the US/UK until May or June I don’t see how the cruise happens as scheduled.
  10. I thought people who were denied boarding for medical reasons would get full refunds not FCCs? If so (I can’t find the policy on the website because it seems to have been superceded by the pause in operations) it would seem odd that people who couldn’t get a dr’s letter would be treated worse, but it may be that they are losing so much cash they have to be less generous. In any case, I think it’s a better than 50% chance, probably much better, that your cruise on 4/26 cancels — China which is past the worst of it is now imposing controls on visitors so they don’t bring it back— so I would just wait (unless you think things will get so bad so quickly that they might go into receivership). I am still waiting on a refund for a cruise that was cancelled by a TA over a week ago— have others had any delays getting cash refunds?
  11. Wow — I appreciate you posting that and I am not at all blaming the messenger— but that seems incredibly insufficient to the realities of the situation and scale of the problem. I am shocked Azamara can’t do better than that (the way most other cruises companies have).
  12. Doh15

    Coronavirus

    Windstar has also canceled all cruises til May.
  13. My point is that the State Department recently issued a “global level 3 health advisory” which they seem to view as being a level 3 advisory for every country in the world https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-3-health-advisory-issue.html
  14. It seems to me if you read both the State Dept advisory and the Windstar policy to their letter then WS ships will not visit any non-US ports and will not allow anyone on board who has been outside the US in the previous 30 days.
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