Beware of problems with MSC if you have to cancel!
Unfortunately we had to cancel our MSC cruise a week before the sailing due to a medical problem. We had insurance. We immediately called our TA advising the situation regarding the need to cancel. She immediately called MSC and was given a reference number, and all the information regarding the forms to be completed and submitted. In addition, by law when you cancel, your govt taxes are immediately supposed to be refunded and within 24hrs a credit for the amount is supposed to show on your credit card. Ours didn’t show up. TA called several times, with MSC rep saying they had been refunded. Three weeks later, govt taxes refund still wasn’t show on credit card. TA called numerous times, even having the call on speaker so I could hear the conversation. Still no refund. Finally after almost 6 wks, an MSC Rep said we wouldn’t be receiving a refund because we were no shows at the port. TA told them and gave them the reference number including the date of cancellation. Finally an MSC supervisor said it had fallen through the cracks and was their fault. They would have to notify the folks in Italy to approve the refund.
Long story short, after submitting all the paperwork including the physician's note and also the physician needing to complete a form, and all of the massive amount of paperwork that included copies of our driver’s license, passport, etc we received our refund of govt taxes and cruise - almost 4 months after we canceled.
Needless to say, we will never again consider sailing on MSC. We sailed MSC on a B2B many yrs ago when they had the Orchestra here. They were new to the American market so they had many problems on the sailings. We thought we'd try them again, but with this experience, I don’t think so. We never planned to cancel but life has a way of throwing you a curve. We never expected or anticipated a medical issue that would prevent us from taking this cruise. So beware if you have to cancel your sailing.