monibugg

Wow, you had a very different experience than I did! I called Celebrity last night after learning my cruise had been cancelled. We booked another cruise, but after keeping us on the phone for 3 hours, they charged MORE than we had paid for the previous cruise without honouring the 25% discount. We called again this morning and this time they kept us on the phone for an hour. We were told that we would get a onboard cruise credit! We said that’s not what we want and that’s not what was offered, we were told by email that the next cruise (if booked by May 17) would be 25% off. So, now we wait and see if accounting will give us a refund. Really terrible experience.