I am still quite concerned about the business practices of Vantage. I am hoping that someone can help me navigate this one. We booked a cruise with Vantage for autumn of 2022. At the time of booking I was told that I could have cabin #708. Over the last few months, my online reservation information disappeared. Most of it has reappeared. As I checked my reservation, my cabin number has been changed to #621. I sent an email requesting my original cabin, I was informed that cabin #708 is no longer in this category.
What might my option be?
1. Ask for a full refund, because they changed my reservation?
2. Ask for a price reduction, because they changed my reservation?
This below is a quote from Vantage's terms and conditions.
"Vantage, at its option, may substitute accommodations of an equal or superior class or provide a full refund of the fare actually paid by you for such cruise, or substitute accommodations of a lower class and provide a refund of the difference, if any, between the booked class and the substitute class for such cruise, but Vantage shall not incur any other liability for failure to provide the reserved berth. "
Vantage is giving me a cabin that is the same category in some respects, but only because they are changing the designations. My reserved room has been upgraded to another category evidently, but that is not currently reflected on their webpage.
C'mon, Vantage. Why do you keep trying to drive your loyal customers away by treating them like this! I wish someone would call me from Vantage so we can discuss these issues. My invoice is still not available online either!