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JPH814

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Posts posted by JPH814

  1. Well folks, I am heading on vacation to get some beach time with the family (and celebrate the LIVERPOOL championship!!!)  

    So here is the last update - at least for two weeks and maybe - who knows.  It's been interesting.

     

    Feel free to "talk amongst yourselves"

     

    As of Date: 6/26/2020        
    Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    TV24 3/28/2020 3/15/2020   103  
    Pilotapat 3/22/2020 3/16/2020   102  
    Ramses 3/14/2020 3/20/2020   98  
    Foyt 7/25/2020 3/23/2020   95  
    remember66 4/5/2020 3/26/2020   92  
    Gilligan840 5/23/2020 4/14/2020   73  
    Laylam 5/23/2020 4/16/2020   71  
    Whystayhome 7/31/2020 5/6/2020   51  
    Whystayhome 10/24/2020 5/6/2020   51  
    labate 8/14/2020 5/7/2020   50  
    TV24 10/3/2020 5/7/2020   50  
    Klolson 4/8/2020 3/9/2020 6/17/2020   100
    cruzluvers 3/22/2020 3/9/2020 6/16/2020   99
    Mauzac 4/5/2020 3/14/2020 6/19/2020   97
    Plane7c 4/5/2020 3/14/2020 6/18/2020   96
    canadalin 4/8/2020 3/15/2020 6/17/2020   94
    rgaudet 3/28/2020 3/15/2020 6/16/2020   93
    Jodiandfrank 7/18/2020 3/16/2020 6/14/2020   90
    Reefknot 4/5/2020 3/17/2020 6/15/2020   90
    Not Jaded 12/20/2020 3/20/2020 6/13/2020   85
    Mark56 5/9/2020 3/16/2020 6/8/2020   84
    Laylam 5/9/2020 4/1/2020 6/23/2020   83
    Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    Wire 12/20/2020 3/22/2020 6/13/2020   83
    Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    joc123 4/29/2020 3/31/2020 6/19/2020   80
    Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    Mauzac 4/20/2020 3/30/2020 6/15/2020   77
    SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    Teamflames 4/15/2020 3/10/2020 5/25/2020   76
    Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    Bobal 5/6/2020 3/11/2020 5/24/2020   74
    jkwestlake 3/21/2020 3/27/2020 6/8/2020   73
    Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
    JRS51 6/27/2020 3/25/2020 6/5/2020   72
    astride 4/29/2020 3/30/2020 6/9/2020   71
    Marazul 4/22/2020 4/2/2020 6/12/2020   71
    Phillipahain 4/22/2020 3/30/2020 6/9/2020   71
    DC Traveler 5/2/2020 4/13/2020 6/22/2020   70
    Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
    Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    swaxxy 4/29/2020 3/30/2020 6/5/2020   67
    jenudallas 4/20/2020 3/30/2020 6/4/2020   66
    Westport 7/18/2020 4/3/2020 6/8/2020   66
    Hencol 4/20/2020 3/31/2020 6/4/2020   65
    Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    Clou 9/16/2020 3/27/2020 5/29/2020   63
    crudoll 6/27/2020 4/15/2020 6/17/2020   63
    MJN1 6/23/2020 4/13/2020 6/15/2020   63
    Wire 6/27/2020 4/16/2020 6/17/2020   62
    Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
    DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
    mhf 5/6/2020 3/26/2020 5/21/2020   56
    ON Cruiser 5/31/2020 4/14/2020 6/9/2020   56
    Astride 5/16/2020 4/15/2020 6/9/2020   55
    chessie 5/23/2020 4/13/2020 6/7/2020   55
    oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
    Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
    jph814  5/23/2020 4/17/2020 6/10/2020   54
    Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    DFW 5/23/2020 4/16/2020 6/8/2020   53
    barcrab 10/10/2020 4/9/2020 5/30/2020   51
    Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
    Wyattsaubt 6/6/2020 4/15/2020 6/4/2020   50
    Zelker 5/23/2020 4/15/2020 6/4/2020   50
    Clou 12/22/2020 4/13/2020 5/29/2020   46
    Mmastell 1/13/2021 4/9/2020 5/25/2020   46
    Average         70.1

     

     

    • Like 1
  2. 10 hours ago, cruzluvers said:

    Well after day 100, Seabourne finally refunded our credit for our cruise but not for the port charges & fees, still to come I guess.

    We'll just have to wait a bit longer.   Thanks so much JPH814 for keeping this going.  Have a great vacation.

    please let me know the date the refund was received

  3. Hello all.  So good to see the valve is open at Seabourn.  

    I appreciate all who have made  contributions to this thread.  I think we got out of it what we wanted...a sense of how fast/slow the refunds were processed and a sense of camaraderie for those of us  waiting. As such, I will not be adding any new cruises to the list. I will finish posting any refunds for the next few days.  it looks like we have 16 open cruises from 14 different posters.  I imagine some of them may have been refunded and the poster just has not gotten back to us.  Oh well...

    As mentioned, I will be heading to the beach for two weeks and leaving this all behind.   Here it the latest:

      As of Date: 6/20/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    u cruzluvers 3/22/2020 3/9/2020   103  
    u TV24 3/28/2020 3/15/2020   97  
    n Pilotapat 3/22/2020 3/16/2020   96  
    n Ramses 3/14/2020 3/20/2020   92  
      Foyt 7/25/2020 3/23/2020   89  
    n remember66 4/5/2020 3/26/2020   86  
    u Clou 9/16/2020 3/27/2020   85  
      Laylam 5/9/2020 4/1/2020   80  
    u Clou 12/22/2020 4/13/2020   68  
      DC Traveler 5/2/2020 4/13/2020   68  
    n Gilligan840 5/23/2020 4/14/2020   67  
      Laylam 5/23/2020 4/16/2020   65  
    u Whystayhome 7/31/2020 5/6/2020   45  
    u Whystayhome 10/24/2020 5/6/2020   45  
      labate 8/14/2020 5/7/2020   44  
    u TV24 10/3/2020 5/7/2020   44  
    u Klolson 4/8/2020 3/9/2020 6/17/2020   100
    n Mauzac 4/5/2020 3/14/2020 6/19/2020   97
    u Plane7c 4/15/2020 3/14/2020 6/18/2020   96
      canadalin 4/8/2020 3/15/2020 6/17/2020   94
    n rgaudet 3/28/2020 3/15/2020 6/16/2020   93
    u Jodiandfrank 7/18/2020 3/16/2020 6/14/2020   90
    n Reefknot 4/5/2020 3/17/2020 6/15/2020   90
    u Not Jaded 12/20/2020 3/20/2020 6/13/2020   85
    u Mark56 5/9/2020 3/16/2020 6/8/2020   84
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
      Wire 12/20/2020 3/22/2020 6/13/2020   83
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    n joc123 4/29/2020 3/31/2020 6/19/2020   80
    n Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    n Mauzac 4/20/2020 3/30/2020 6/15/2020   77
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
    u jkwestlake 3/21/2020 3/27/2020 6/8/2020   73
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
    n astride 4/29/2020 3/30/2020 6/9/2020   71
    u Marazul 4/22/2020 4/2/2020 6/12/2020   71
      Phillipahain 4/22/2020 3/30/2020 6/9/2020   71
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
    u jenudallas 4/20/2020 3/30/2020 6/4/2020   66
    u Westport 7/18/2020 4/3/2020 6/8/2020   66
    u Hencol 4/20/2020 3/31/2020 6/4/2020   65
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    u crudoll 6/27/2020 4/15/2020 6/17/2020   63
    n MJN1 6/23/2020 4/13/2020 6/15/2020   63
      Wire 6/27/2020 4/16/2020 6/17/2020   62
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
      DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
    n ON Cruiser 5/31/2020 4/14/2020 6/9/2020   56
    n Astride 5/16/2020 4/15/2020 6/9/2020   55
    u chessie 5/23/2020 4/13/2020 6/7/2020   55
      oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
    u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
    u jph814  5/23/2020 4/17/2020 6/10/2020   54
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    u DFW 5/23/2020 4/16/2020 6/8/2020   53
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
    u Wyattsaubt 6/6/2020 4/15/2020 6/4/2020   50
    u Zelker 5/23/2020 4/15/2020 6/4/2020   50
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46

     

     

    • Thanks 1
  4. Seems like a pretty steady flow of refunds coming in.  Hopefully all will be satisfied pretty soon. 

    In reading the threads, I know there is speculation about refunds going to the TA and then forwarded to the customer.  In my case, I do not think that is the case,.  I am assuming that since the refund on my credit card said "Seabourn" and not "TA.com" (not he real name of course) that the refund come directly from Seabourn to my credit card.  


    Anyway, here is the latest update.  Let me know if I did anything wrong.  By the way, I am trying to consistently use the date the credit appeared to the customer on the card, not the transaction date on the credit card.  For example, mine was transaction date was June 4 but it did not appear on my card until June 10.  So I used June 10.    No big deal...

     

    Here you go- 50 down, 19 more to go (unless we add some more)

      As of Date: 6/18/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    u cruzluvers 3/22/2020 3/9/2020   101  
    n Mauzac 4/5/2020 3/14/2020   96  
    u Plane7c 4/15/2020 3/14/2020   96  
    u TV24 3/28/2020 3/15/2020   95  
    n Pilotapat 3/22/2020 3/16/2020   94  
    n Ramses 3/14/2020 3/20/2020   90  
      Foyt 7/25/2020 3/23/2020   87  
    n remember66 4/5/2020 3/26/2020   84  
    u Clou 9/16/2020 3/27/2020   83  
    n joc123 4/29/2020 3/31/2020   79  
      Laylam 5/9/2020 4/1/2020   78  
    u Clou 12/22/2020 4/13/2020   66  
      DC Traveler 5/2/2020 4/13/2020   66  
    n Gilligan840 5/23/2020 4/14/2020   65  
      Laylam 5/23/2020 4/16/2020   63  
    u Whystayhome 7/31/2020 5/6/2020   43  
    u Whystayhome 10/24/2020 5/6/2020   43  
      labate 8/14/2020 5/7/2020   42  
    u TV24 10/3/2020 5/7/2020   42  
    u Klolson 4/8/2020 3/9/2020 6/17/2020   100
      canadalin 4/8/2020 3/15/2020 6/17/2020   94
    n rgaudet 3/28/2020 3/15/2020 6/16/2020   93
    u Jodiandfrank 7/18/2020 3/16/2020 6/14/2020   90
    n Reefknot 4/5/2020 3/17/2020 6/15/2020   90
    u Not Jaded 12/20/2020 3/20/2020 6/13/2020   85
    u Mark56 5/9/2020 3/16/2020 6/8/2020   84
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
      Wire 12/20/2020 3/22/2020 6/13/2020   83
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    n Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    n Mauzac 4/20/2020 3/30/2020 6/15/2020   77
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
    u crudoll 6/27/2020 4/15/2020 6/27/2020   73
    u jkwestlake 3/21/2020 3/27/2020 6/8/2020   73
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
    n astride 4/29/2020 3/30/2020 6/9/2020   71
    u Marazul 4/22/2020 4/2/2020 6/12/2020   71
      Phillipahain 4/22/2020 3/30/2020 6/9/2020   71
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
    u jenudallas 4/20/2020 3/30/2020 6/4/2020   66
    u Westport 7/18/2020 4/3/2020 6/8/2020   66
    u Hencol 4/20/2020 3/31/2020 6/4/2020   65
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    n MJN1 6/23/2020 4/13/2020 6/15/2020   63
      Wire 6/27/2020 4/16/2020 6/17/2020   62
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
      DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
    n ON Cruiser 5/31/2020 4/14/2020 6/9/2020   56
    n Astride 5/16/2020 4/15/2020 6/9/2020   55
    u chessie 5/23/2020 4/13/2020 6/7/2020   55
      oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
    u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
    u jph814  5/23/2020 4/17/2020 6/10/2020   54
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    u DFW 5/23/2020 4/16/2020 6/8/2020   53
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
    u Wyattsaubt 6/6/2020 4/15/2020 6/4/2020   50
    u Zelker 5/23/2020 4/15/2020 6/4/2020   50
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
      Average         68.8

     

    • Like 1
  5. Today we received a $1,000 refund to our cc.  We are assuming that this amount represents the two FCD’s that were applied to this cruise.   This is Day 60 since our request for a full refund for the 21 day cruise and airfare which were paid in full.  Seabourn cancelled our June 27th cruise on April 14th.  

    Has anyone else received their FCD separated from the total cost?  

    Yes. I received the refund of my FCDs about on June 6 and my cruise-fare refund on June 10. Good news for you. Should be soon.

     

     

     

    Sent from my iPhone using Forums

  6. OOOPS!!

     

      As of Date: 6/13/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    u cruzluvers 3/22/2020 3/9/2020   96  
    n Mauzac 4/5/2020 3/14/2020   91  
    u TV24 3/28/2020 3/15/2020   90  
    n rgaudet 3/28/2020 3/15/2020   90  
      canadalin 4/8/2020 3/15/2020   90  
    n Pilotapat 3/22/2020 3/16/2020   89  
    n Ramses 3/14/2020 3/20/2020   85  
      Wire 12/20/2020 3/22/2020   83  
      Foyt 7/25/2020 3/23/2020   82  
    n remember66 4/5/2020 3/26/2020   79  
    u Clou 9/16/2020 3/27/2020   78  
    n Mauzac 4/20/2020 3/30/2020   75  
    n joc123 4/29/2020 3/31/2020   74  
      Laylam 5/9/2020 4/1/2020   73  
    u Marazul 4/22/2020 4/2/2020   72  
      MTN1 6/23/2020 4/13/2020   61  
      DC Traveler 5/2/2020 4/13/2020   61  
    u Clou 12/22/2020 4/13/2020   61  
    n Gilligan840 5/23/2020 4/14/2020   60  
    u crudoll 6/27/2020 4/15/2020   59  
      Wire 6/27/2020 4/16/2020   58  
      Laylam 5/23/2020 4/16/2020   58  
    u Whystayhome 7/31/2020 5/6/2020   38  
    u Whystayhome 10/24/2020 5/6/2020   38  
    u TV24 10/3/2020 5/7/2020   37  
      labate 8/14/2020 5/7/2020   37  
    u Jodiandfrank 7/18/2020 3/16/2020 6/14/2020   90
    u Not Jaded 12/20/2020 3/20/2020 6/13/2020   85
    u Mark56 5/9/2020 3/16/2020 6/8/2020   84
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    n Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
    u jkwestlake 3/21/2020 3/27/2020 6/8/2020   73
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
      Phillipahain 4/22/2020 3/30/2020 6/9/2020   71
    n astride 4/29/2020 3/30/2020 6/9/2020   71
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    u Westport 7/18/2020 4/3/2020 6/8/2020   66
    u jenudallas 4/20/2020 3/30/2020 6/4/2020   66
    u Hencol 4/20/2020 3/31/2020 6/4/2020   65
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
    n ON Cruiser 5/31/2020 4/14/2020 6/9/2020   56
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
      DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
      oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
    u chessie 5/23/2020 4/13/2020 6/7/2020   55
    n Astride 5/16/2020 4/15/2020 6/9/2020   55
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    u jph814  5/23/2020 4/17/2020 6/10/2020   54
    u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
    u DFW 5/23/2020 4/16/2020 6/8/2020   53
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Zelker 5/23/2020 4/15/2020 6/4/2020   50
    u Wyattsaubt 6/6/2020 4/15/2020 6/4/2020   50
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
      Average         65.8
    • Like 1
  7. Here's the update, folks.  

    By the way, I will only be updating the spreadsheet for two more week since I will be heading out for a vacation and will not have access to my PC.  Hopefully we will see a lot more action in the coming 12 days.

      As of Date: 6/13/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    u cruzluvers 3/22/2020 3/9/2020   96  
    n Mauzac 4/5/2020 3/14/2020   91  
    n rgaudet 3/28/2020 3/15/2020   90  
    u TV24 3/28/2020 3/15/2020   90  
      canadalin 4/8/2020 3/15/2020   90  
    n Pilotapat 3/22/2020 3/16/2020   89  
    n Ramses 3/14/2020 3/20/2020   85  
      Wire 12/20/2020 3/22/2020   83  
      Foyt 7/25/2020 3/23/2020   82  
    n remember66 4/5/2020 3/26/2020   79  
    u Clou 9/16/2020 3/27/2020   78  
    n Mauzac 4/20/2020 3/30/2020   75  
      Phillipahain 4/22/2020 3/30/2020 6/9/2020 75  
    n joc123 4/29/2020 3/31/2020   74  
      Laylam 5/9/2020 4/1/2020   73  
    u Marazul 4/22/2020 4/2/2020   72  
      DC Traveler 5/2/2020 4/13/2020   61  
      MTN1 6/23/2020 4/13/2020   61  
    u Clou 12/22/2020 4/13/2020   61  
    n Gilligan840 5/23/2020 4/14/2020   60  
    n ON Cruiser 5/31/2020 4/14/2020 6/9/2020 60  
    u crudoll 6/27/2020 4/15/2020   59  
      Laylam 5/23/2020 4/16/2020   58  
      Wire 6/27/2020 4/16/2020   58  
    u Whystayhome 7/31/2020 5/6/2020   38  
    u Whystayhome 10/24/2020 5/6/2020   38  
      labate 8/14/2020 5/7/2020   37  
    u TV24 10/3/2020 5/7/2020   37  
    u Jodiandfrank 7/18/2020 3/16/2020 6/14/2020   90
    u Not Jaded 12/20/2020 3/20/2020 6/13/2020   85
    u Mark56 5/9/2020 3/16/2020 6/8/2020   84
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    n Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
    n astride 4/29/2020 3/30/2020 6/9/2020   71
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
    u jenudallas 4/20/2020 3/30/2020 6/4/2020   66
    u Westport 7/18/2020 4/3/2020 6/8/2020   66
    u Hencol 4/20/2020 3/31/2020 6/4/2020   65
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
      DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
    n Astride 5/16/2020 4/15/2020 6/9/2020   55
      oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
    u chessie 5/23/2020 4/13/2020 6/7/2020   55
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
    u jph814  5/23/2020 4/17/2020 6/10/2020   54
    u DFW 5/23/2020 4/16/2020 6/8/2020   53
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Zelker 5/23/2020 4/15/2020 6/4/2020   50
    u Wyattsaubt 6/6/2020 4/15/2020 6/4/2020   50
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
    u jkwestlake 3/21/2020 3/27/2020 6/8/2020   73

     

  8. 8 hours ago, rgaudet said:

    Mine is simple too. I paid for the cruise in one payment plus air. I have the two receipts. 
     

    I will make my weekly call to seabourn tomorrow as I close in on 13 weeks. 

    Yours is a big mystery.  I would love  to hear if they have provide any information.

  9. 1 hour ago, phillipahain said:

    The Spreadsheet above sure shows Seabourn is definitely not dealing with anything in order 

     

    Much later cruises have been refunded before April ones and thats simply not good enough 

     

     

    I agree it is a mystery.  Not sure what the rationale is.  But I am pretty sure this is not one group of people sitting in one office building working on one assembly line. If there are multiple groups preparing the refunds, might some of them be in areas harder hit with the virus?   Do certain people process certain ships?  Do they process by voyage? (I think this might be true.  It seems that when a group of refunds come at once, they are frequently from the same cruise date). Does it make a difference if the customer is in the US or elsewhere?  Do people who used FCD's take longer than those who do not? Do people with a higher past guest status get processed sooner?  I can see a lot of possible reasons. I wish Seabourn would have explained it a little bit to us, but I do not think that is happening.

     

    I'll print the revised spreadsheet tomorrow...I have a feeling we might get some more action tonight

    1 hour ago, phillipahain said:

     

     

     

     

  10. Well I received my last refund today from Seabourn so I am "whole".  While I certainly missed doing the cruise, we now have a pretty sizable chunk of money which I had not planned on having.  Our budget for travel for 2021 is already put aside (which we may or may not end up spending), so I think we will be doing some significant upgrades around the house.  Being house bound for a few months have given me some ideas.

    Although I do have a trip to Vegas in my mind when I decide it is safe and worth going.

     

    And we have had a number of updates for our spreadsheet so here it is.  I resorted it  with those still waiting at the top. Keep in mind, it could be some of those in the top just have not reported back that they received their refunds.   Please keep sending your good news  and I will continue to update and post.

      As of Date: 6/10/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    u cruzluvers 3/22/2020 3/9/2020   93  
    n Mauzac 4/5/2020 3/14/2020   88  
    n rgaudet 3/28/2020 3/15/2020   87  
    u TV24 3/28/2020 3/15/2020   87  
      canadalin 4/8/2020 3/15/2020   87  
    u Jodiandfrank 7/18/2020 3/16/2020   86  
    u Not Jaded 12/20/2020 3/20/2020   82  
      Wire 12/20/2020 3/22/2020   80  
      Foyt 7/25/2020 3/23/2020   79  
    n remember66 4/5/2020 3/26/2020   76  
    u Clou 9/16/2020 3/27/2020   75  
    n Mauzac 4/20/2020 3/30/2020   72  
    n astride 4/29/2020 3/30/2020   72  
    n joc123 4/29/2020 3/31/2020   71  
      Laylam 5/9/2020 4/1/2020   70  
    u Marazul 4/22/2020 4/2/2020   69  
      DC Traveler 5/2/2020 4/13/2020   58  
      MTN1 6/23/2020 4/13/2020   58  
    u Clou 12/22/2020 4/13/2020   58  
    n ON Cruiser 5/31/2020 4/14/2020   57  
    u Wyattsaubt 6/6/2020 4/15/2020   56  
    u crudoll 6/27/2020 4/15/2020   56  
      Laylam 5/23/2020 4/16/2020   55  
      Wire 6/27/2020 4/16/2020   55  
    u Whystayhome 7/31/2020 5/6/2020   35  
    u Whystayhome 10/24/2020 5/6/2020   35  
      labate 8/14/2020 5/7/2020   34  
    u TV24 10/3/2020 5/7/2020   34  
    n Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
    u jkwestlake 3/21/2020 3/27/2020 6/8/2020   73
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    u Hencol 4/20/2020 3/31/2020 6/4/2020   65
    u jenudallas 4/20/2020 3/30/2020 6/4/2020   66
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
    u Mark56 5/9/2020 3/16/2020 6/8/2020   84
    n Astride 5/16/2020 4/15/2020 6/9/2020   55
      oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
    u chessie 5/23/2020 4/13/2020 6/7/2020   55
    u DFW 5/23/2020 4/16/2020 6/8/2020   53
    u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
    u jph814  5/23/2020 4/17/2020 6/10/2020   54
    u Zelker 5/23/2020 4/15/2020 6/4/2020   50
      DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
    u Westport 7/18/2020 4/3/2020 6/8/2020   66
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
      Average         65.0
               

     

    • Like 1
    • Thanks 1
  11.  
    Wonderful news JPH!  It seems there was a burst of activity on SB refunds over the weekend and a few more folks are happy.  Thanks so much for keeping this list so we can follow the progress of refunds even if the method isn't readily apparent.  Do you think there is any link between you receiving yours and the email you forwarded to Chris Austin?  I'm not suggesting there is as I note your refund was processed in a similar time frame to others ... just wondering out loud.
     

    Not sure. But my guess is no. Two others with the same cruise date were refunded on the same date. I think the refunds have something to do with cruise date. Maybe even with the ship.


    Sent from my iPhone using Forums
  12. 5 minutes ago, Canadalin said:

    Hi there,

    Would it be possible to add another column reflecting where in the world they are located.  I was scrolling through to find out where people who have still not received a refund after  80 days and noticed that 3 or 4 of us are from Canada.

    The first column shows u for USA and n for not USA.  If it is blank, the persons cruise critic profile does not say.  13 of the 61 posts are identified as non usa.  of these, 7 have gotten the refund.  10 of the 23 usa posters have received refunds

  13. 56 minutes ago, DWF said:

    I was notified by my credit card company this morning that SB has credited my account.  The refund included the cruise and airfare booked through SB.  The cruise planed departure date was 5-23.  I requested a refund on 4-16.  So that is 53 days since I requested a refund.  I didn't go through a travel agent or notify the credit card company.

     

    This situation has been handled very poorly by SB.  The crux of the problem has been lack of communication.  I know it's been an unprecedented time for the industry but they should have spent a few thousand dollars and hired a crisis communications consultant.  This would have gone a long way in maintaining customer loyalty going forward.  This would have been my first cruise with SB.  Maybe time will change my mind but I'm not sure I will be doing business with this company in the future.

     

    Thank you JPH814 for tracking all of this-- very helpful.  I regret that we did not get to meet on our planned 5-23 sailing.  

    I agree the communication could have been handled better.  But  from what I have read, I am not sure other cruise lines  handled things much better.  Would it affect my choice in the future? Probably not.  I will still base my decision on value and itinerary.  I have no reason to believe that the Seabourn cruise experience will be anything less than what I have experienced in the past, which I have always found to be excellent.  Would I change my choice because it took me 60 days to get a refund and I had not received more frequent updates written by some crisis communications consultant?  not likely.  

    But that is just my opinion....others are entitled to theirs. 

    I do hope to see you on a cruise sometime.  I have nothing planned at this time, but we are looking at a couple alternatives for 2021.

    • Like 1
  14. 18 minutes ago, sloant09 said:

     

    We requested the refund through Chase 10 days ago. What if we'd requested it 70 days ago?

    I have no idea.  I do not know how many of the people on this list went challenged through the credit card company.  I thinks some had.  But the quickest refund was 46 days.  (for someone who had not yet reach the final payment date) But the vast majority are 53 to 76 Calendar days.  If anyone on this list challenged through the credit card and got a refund, it does not look like it made much difference.  

  15. 8 minutes ago, DWF said:

    I was notified by my credit card company this morning that SB has credited my account.  The refund included the cruise and airfare booked through SB.  The cruise planed departure date was 5-23.  I requested a refund on 4-16.  So that is 53 days since I requested a refund.  I didn't go through a travel agent or notify the credit card company.

     

    This situation has been handled very poorly by SB.  The crux of the problem has been lack of communication.  I know it's been an unprecedented time for the industry but they should have spent a few thousand dollars and hired a crisis communications consultant.  This would have gone a long way in maintaining customer loyalty going forward.  This would have been my first cruise with SB.  Maybe time will change my mind but I'm not sure I will be doing business with this company in the future.

     

    Thank you JPH814 for tracking all of this-- very helpful.  I regret that we did not get to meet on our planned 5-23 sailing.  

    I agree the communication could have been handled better.  But  from what I have read, I am not sure other cruise lines  handled things much better.  Would it affect my choice in the future? Probably not.  I will still base my decision on value and itinerary.  I have no reason to believe that the Seabourn cruise experience will be anything less than what I have experienced in the past, which I have always found to be excellent.  Would I change my choice because it took me 60 days to get a refund and I had not received more frequent updates written by some crisis communications consultant?  not likely.  

    But that is just my opinion....others are entitled to theirs. 

    I do hope to see you on a cruise sometime.  I have nothing planned at this time, but we are looking at a couple alternatives for 2021.

  16. 1 hour ago, sloant09 said:

    We booked in August 2019 for a 2021 Arctic sailing. Asked for a refund in early March (don't remember exact date). After waiting over 60 days per guidance from our agent and Seabourn we finally contested the original charge with Chase, our credit card company. Within ~10 days (we had to provide them more info at first), Chase credited the full amount back to us.

     

    HIGHLY recommend others go through their credit card company to get a faster refund.

    Glad you got the refund.  But it seems you got the refund in about 70 days - which is pretty standard based on other's results.  So going through the credit card company may or may not have made any difference

  17. Well folks, I am joining the club of the reimbursed!!!!

     But not quite whole yet...

     

    My cruise fare was paid in three transactions from two different credit cards.  Today I received two payments - one on each card.  But one payment - oddly the final payment made in February - has not yet been credited.  I have an into my TA to have him sort it out because - technically - I pay the Agency and they pay Seabourn.  Besides, when I call Seabourn with a question, they usually say it needs to be addressed through the TA.  And my TA is a great guy and very responsive so I do not mind.

     

    So I am going to hold off updating my data on the chart, but congrats to Wesport and - to everyone else - keep the faith!

      As of Date: 6/8/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
      Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
    u jkwestlake 3/21/2020 3/27/2020   73  
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    u cruzluvers 3/22/2020 3/9/2020   91  
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    n rgaudet 3/28/2020 3/15/2020   85  
    u TV24 3/28/2020 3/15/2020   85  
    n Mauzac 4/5/2020 3/14/2020   86  
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    n remember66 4/5/2020 3/26/2020   74  
      canadalin 4/8/2020 3/15/2020   85  
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    u Hencol 4/20/2020 3/31/2020   69  
    n Mauzac 4/20/2020 3/30/2020   70  
    u Marazul 4/22/2020 4/2/2020   67  
    n astride 4/29/2020 3/30/2020   70  
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
      joc123 4/29/2020 3/31/2020   69  
      DC Traveler 5/2/2020 4/13/2020   56  
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
    u Mark56 5/9/2020 3/16/2020   84  
      Laylam 5/9/2020 4/1/2020   68  
    n Astride 5/16/2020 4/15/2020   54  
    u DFW 5/23/2020 4/16/2020   53  
    u jph814  5/23/2020 4/17/2020   52  
    u Zelker 5/23/2020 4/15/2020   54  
      Laylam 5/23/2020 4/16/2020   53  
    u Jcrobinson48 5/26/2020 4/15/2020   54  
      DuffyMcDuffy 5/31/2020 4/14/2020   55  
    n ON Cruiser 5/31/2020 4/14/2020   55  
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020 54 51
    u Wyattsaubt 6/6/2020 4/15/2020   54  
      MTN1 6/23/2020 4/13/2020   56  
      crudoll 6/27/2020 4/15/2020   54  
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
      Wire 6/27/2020 4/16/2020   53  
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
    u Jodiandfrank 7/18/2020 3/16/2020   84  
    u Westport 7/18/2020 4/3/2020 6/8/2020   66
      Foyt 7/25/2020 3/23/2020   77  
    u Whystayhome 7/31/2020 5/6/2020   33  
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
      labate 8/14/2020 5/7/2020   32  
    u Clou 9/16/2020 3/27/2020   73  
    u TV24 10/3/2020 5/7/2020   32  
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Whystayhome 10/24/2020 5/6/2020   33  
    u Not Jaded 12/20/2020 3/20/2020   80  
      Wire 12/20/2020 3/22/2020   78  
    u Clou 12/22/2020 4/13/2020   56  
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
      Average         67.7
  18. So this is weird.

     

    I did not ask to have my Future Cruise Deposits refunded.  I received two $500 credits on one of my credit cards from Seabourn today so I assume that it is the refund of my FCDs.  I bought the FCDs two years ago.  The odd thing is it was not refunded to the credit card that I used to pay my cruise fare for this cruise (which has not yet been refunded.)  I am guessing this is the card I used to buy them  

  19. 24 minutes ago, zimflyer said:

    .....and those who took action by credit card disputes seem to have it actioned sooner, I believe.

     

    You may be correct, but I am not sure I see any data on the spreadsheet that supports that conclusion.   

  20. 2 minutes ago, zelker said:

    Regardless of what Seabourn says, it's obvious that the majority of us on this thread are frustrated. 

     

    So here's an interesting statistic (assuming I did my math correctly) - out of 59 people waiting for a refund of their cruise fare (and, if booked w/SB, their airfare), only 21 of us have received refunds, or about 35 percent.  Does anyone else think that percentage should be at least 50 percent by now?

    While I share your frustration, I am not sure that I agree necessarily.  

     

    The average number of days from request to refund is just about 68 days.  Pretty much on target (if you believe the target was 60 business days).  I for example are only 50 days out.  My bigger question would be regarding the 13 people who are awaiting refunds for longer than that average. Seven of those are more than 80 days (Of course, some people might not have reported back) 

  21. Apropos of nothing, today I received word that my airfare (booked directly with American Airlines) was refunded to me.  It was 7 days after I had requested it.  I had held off requesting the refund, thinking I would just use the credit at some point.  The process of requesting the refund was pretty easy, although they tried to offer you a 25% bonus if you kept it as a credit. You really needed to be careful in filling out the on-line request for refud form. 

     

    Here is the latest chart.  Some good news to report:

      As of Date: 6/6/2020        
      Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
      Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
    u jkwestlake 3/21/2020 3/27/2020   71  
    n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
      Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    u cruzluvers 3/22/2020 3/9/2020   89  
      Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    n rgaudet 3/28/2020 3/15/2020   83  
    u TV24 3/28/2020 3/15/2020   83  
    n Mauzac 4/5/2020 3/14/2020   84  
    n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    n remember66 4/5/2020 3/26/2020   72  
      canadalin 4/8/2020 3/15/2020   83  
      Teamflames 4/15/2020 3/10/2020 5/25/2020   76
    n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
      SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    u Hencol 4/20/2020 3/31/2020   67  
    n Mauzac 4/20/2020 3/30/2020   68  
    u Marazul 4/22/2020 4/2/2020   65  
    n astride 4/29/2020 3/30/2020   68  
    u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
      joc123 4/29/2020 3/31/2020   67  
      DC Traveler 5/2/2020 4/13/2020   54  
    n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    u mhf 5/6/2020 3/26/2020 5/21/2020   56
    u Bobal 5/6/2020 3/11/2020 5/24/2020   74
    u Mark56 5/9/2020 3/16/2020   82  
      Laylam 5/9/2020 4/1/2020   66  
    n Astride 5/16/2020 4/15/2020   52  
    u DFW 5/23/2020 4/16/2020   51  
    u jph814  5/23/2020 4/17/2020   50  
    u Zelker 5/23/2020 4/15/2020   52  
      Laylam 5/23/2020 4/16/2020   51  
    u Jcrobinson48 5/26/2020 4/15/2020   52  
      DuffyMcDuffy 5/31/2020 4/14/2020   53  
    n ON Cruiser 5/31/2020 4/14/2020   53  
    u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020 52 51
    u Wyattsaubt 6/6/2020 4/15/2020   52  
      MTN1 6/23/2020 4/13/2020   54  
      crudoll 6/27/2020 4/15/2020   52  
      JRS51 6/27/2020 3/25/2020 6/5/2020   72
      Wire 6/27/2020 4/16/2020   51  
      Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
    u Jodiandfrank 7/18/2020 3/16/2020   82  
    u Westport 7/18/2020 4/3/2020   64  
      Foyt 7/25/2020 3/23/2020   75  
    u Whystayhome 7/31/2020 5/6/2020   31  
    u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
      labate 8/14/2020 5/7/2020   30  
    u Clou 9/16/2020 3/27/2020   71  
    u TV24 10/3/2020 5/7/2020   30  
      barcrab 10/10/2020 4/9/2020 5/30/2020   51
    u Whystayhome 10/24/2020 5/6/2020   31  
    u Not Jaded 12/20/2020 3/20/2020   78  
      Wire 12/20/2020 3/22/2020   76  
    u Clou 12/22/2020 4/13/2020   54  
    u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
      Average         67.8

     

  22. An update.  When I sent the email (noted above)to Seabourn guest relations and public relations mailboxes,   I also sent it to  Chris J. Austin SVP,  Global Marketing & Sales.  While I have not yet heard back from the first two, I did receive an email from Mr. Austin.  Here is his response - and my reply:

     

     

    Mr. Henry,

     

    Thank you for being a loyal Seabourn cruiser, like you we are eagerly awaiting the opportunity to Rediscover Extraordinary Worlds and welcome guests back on board our fleet.

    As it pertains to your question about refunds I appreciate your perspective and understanding. We cannot discuss any specific guest refund with anyone other than the guest and their travel advisor.  A significant number of refunds have been processed and I thank you for noting that in your communication. We know that some guests are waiting for their refund and may be frustrated by how long it is taking. We fully understand and apologize for this situation. Please be assured that we have received all requests from guests who have made a self-election and currently have those in our queue and are working through these on a daily basis. We are doing everything we can to expedite the processing of an unprecedented number of refunds and future cruise credits during this challenging time.

    We ask for your continued patience and support as we work through each booking properly. Due to the unique nature of this situation, we are unable to use our usual automated process. Our team is working hard to manually process this large volume of requests while working from home. This is our commitment to ensuring each and every booking is handled accurately and as efficiently as possible, in hopes of avoiding any further frustrations for our valued guests.

    With best regards

    Chris

    Chris J. Austin

    SVP,  Global Marketing & Sales

     

     

     

    My Reply:

     

     

    Hello Mr. Austin

     

    Thank you for your very prompt reply.  I know you and others at Seabourn are working under unusual and stressful circumstances and appreciate what you are going through.

     

    The purpose of my sending the email to you and others at Seabourn is not to “discuss any specific guest refund with anyone”.  It was to invite Seabourn to address a group of its past, current and hopefully future customers who are confused with the processes underway and disappointed by the lack of communication from Seabourn.  This discussion currently has had over 15,000 views

     

    As I mentioned in my original email, the overriding question is “why is there such disparity in the length of time it takes to receive refunds?”  I was hoping Seabourn would take the time to provide a little detail on why some refunds have been received 45 days after a request while others are still waiting 80 days or more.  This can be done generically without discussing specific cases. With all due respect, your email does not answer the question.

     

    I started the thread on Cruise Critic as a way to help people understand what is going in a fact-based way.  Without some direct perspective from Seabourn, people continue to be left to their own speculations as to the reasons for the disparity.  And much of that speculation disparages Seabourn.  I sincerely was hoping to avoid that. 

     

    Joe Henry

  23. A couple of adds:

    As of Date: 6/4/2020        
    Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
    Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
    Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
    jkwestlake 3/21/2020 3/27/2020   69  
    Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
    Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
    Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
    Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
    cruzluvers 3/22/2020 3/9/2020   87  
    Twinkles 3/28/2020 3/15/2020 5/18/2020   64
    rgaudet 3/28/2020 3/15/2020   81  
    TV24 3/28/2020 3/15/2020   81  
    Mauzac 4/5/2020 3/14/2020   82  
    Scottie920 4/5/2020 3/16/2020 6/3/2020   79
    remember66 4/5/2020 3/26/2020   70  
    canadalin 4/8/2020 3/15/2020   81  
    Teamflames 4/15/2020 3/10/2020 5/25/2020   76
    Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
    SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
    Hencol 4/20/2020 3/31/2020   65  
    Mauzac 4/20/2020 3/30/2020   66  
    Marazul 4/22/2020 4/2/2020   63  
    astride 4/29/2020 3/30/2020   66  
    swaxxy 4/29/2020 3/30/2020   66  
    joc123 4/29/2020 3/31/2020   65  
    DC Traveler 5/2/2020 4/13/2020   52  
    Daliowner  5/5/2020 3/11/2020 5/31/2020   81
    mhf 5/6/2020 3/26/2020 5/21/2020   56
    Bobal 5/6/2020 3/11/2020 5/24/2020   74
    Mark56 5/9/2020 3/16/2020   80  
    Laylam 5/9/2020 4/1/2020   64  
    Astride 5/16/2020 4/15/2020   50  
    DFW 5/23/2020 4/16/2020   49  
    jph814  5/23/2020 4/17/2020   48  
    Zelker 5/23/2020 4/15/2020   50  
    Laylam 5/23/2020 4/16/2020   49  
    Jcrobinson48 5/26/2020 4/15/2020   50  
    DuffyMcDuffy 5/31/2020 4/14/2020   51  
    ON Cruiser 5/31/2020 4/14/2020   51  
    Flyfishingwidow 6/3/2020 4/15/2020   50  
    Wyattsaubt 6/6/2020 4/15/2020   50  
    MTN1 6/23/2020 4/13/2020   52  
    crudoll 6/27/2020 4/15/2020   50  
    JRS51 6/27/2020 3/25/2020   71  
    Wire 6/27/2020 4/16/2020   49  
    Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
    Jodiandfrank 7/18/2020 3/16/2020   80  
    Westport 7/18/2020 4/3/2020   62  
    Foyt 7/25/2020 3/23/2020   73  
    Whystayhome 7/31/2020 5/6/2020   29  
    Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
    labate 8/14/2020 5/7/2020   28  
    Clou 9/16/2020 3/27/2020   69  
    TV24 10/3/2020 5/7/2020   28  
    barcrab 10/10/2020 4/9/2020 5/30/2020   51
    Whystayhome 10/24/2020 5/6/2020   29  
    Not Jaded 12/20/2020 3/20/2020   76  
    Wire 12/20/2020 3/22/2020   74  
    Clou 12/22/2020 4/13/2020   52  
    Mmastell 1/13/2021 4/9/2020 5/25/2020   46
    Average         68.6
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